ActionTec External USB 56K Modem User Manual
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ActionTec External USB 56K Modem User Manual

External usb 56k modem
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Summary of Contents for ActionTec External USB 56K Modem

  • Page 1: Table Of Contents

    Table of Contents Introduction Features Package Contents Firmware Updates Front Panel Rear Panel Safety Information Connecting the Modem Installing the Software Windows 98, 98 SE Windows Millennium Edition (Me) Windows 2000 Windows XP Verifying Driver Software Installation Troubleshooting AT Commands Command Format Basic AT Commands ITU–T V.90 Operation Commands...
  • Page 2 Actiontec External USB 56K Modem User Manual...

  • Page 3: Introduction

    Introduction Thank you for purchasing the Actiontec External USB 56K Modem. The Modem is also compatible with the V.90 and K56Flex™ standards. Important! Please read this entire chapter. It contains important safety information. Features Among the features of the External USB 56K Modem:...

  • Page 4: Package Contents

    Firmware Updates Firmware updates are made available on a regular basis for this product. To check for updates, visit the Actiontec Web site at www.actiontec.com. Follow the instructions on the Web page to upgrade the modem with the latest firmware.

  • Page 5: Rear Panel

    Chapter 1 Introduction RD (Receive Data) When the Receive Data light is on, the Modem is receiving data. TD (Transmit Data) When the Transmit Data light is on, the Modem is sending data. OH (Off Hook) When the Off Hook light is on, the Modem is off hook. Rear Panel The Modem has a number of ports and other features on its rear panel.

  • Page 6: Safety Information

    Actiontec External USB 56K Modem User Manual Line Port The Line port connects to a phone wall jack, using a standard telephone cord. Phone Port The Phone port connects to a telephone, using a standard telephone cord. Safety Information Shock Hazard...

  • Page 7: Technical Support

    Technical Support Actiontec Electronics prides itself on making durable, high-quality, high-perform- ance products. If you need assistance, the Actiontec Technical Support Department is available 24 hours a day, seven days a week, to provide professional support. Actiontec Electronics, Inc.
  • Page 8 Actiontec External USB 56K Modem User Manual...

  • Page 9: Connecting The Modem

    Connecting the Modem The Modem connects to a computer via USB. To connect the Modem to a com- puter, follow these instructions: 1. Ensure the computer is powered down. 2. Plug the Modem cable connected to the rear panel of the Modem into the large end of the USB cable.
  • Page 10 Actiontec External USB 56K Modem User Manual 6. Plug the power adapter into an electrical wall outlet, and plug the power cable in the “Power” port on the back of the Modem. Ph on e Li ne Po w er...

  • Page 11: Installing The Software

    Installing the Software After connecting the Modem to the computer and the phone line, the driver soft- ware must be loaded on the computer. Select the operating system used, and fol- low the instructions. Windows 98, 98 SE 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive.
  • Page 12 Actiontec External USB 56K Modem User Manual 4. In the next window, select Search for the best driver for your device (Recommended), then click Next. 5. When the next window appears, select Specify a Location, then click Browse.
  • Page 13 Chapter 3 Installing the Software 6. Navigate to the CD, open the “EX560LKA_UP” folder, and open the “INF” folder. In this folder, open the “INF_USB_PL” folder and select WIN98ME. Click OK. 7. Make sure the location entered in the text box below “Specify a location” is the one chosen in step 6.
  • Page 14 Actiontec External USB 56K Modem User Manual 8. Read the onscreen instructions, then click Next. The software installation begins. 9. When the installation is complete, click Finish.
  • Page 15 Chapter 3 Installing the Software 10. Windows displays another Add New Hardware Wizard dialog box. Click Next. 11. Select Search for the best driver for your device. Click Next.
  • Page 16 Actiontec External USB 56K Modem User Manual 12. Select Specify a location, then click Browse. 13. Navigate to the CD, open the “EX560LKA_UP” folder, and open the “INF” folder. In this folder, open the “INF_EX560LKA_V31” folder and select WIN98. Click OK.
  • Page 17 Chapter 3 Installing the Software 14. Make sure the location entered in the text box below “Specify a location” is the one chosen in step 13. Click Next. 15. Read the onscreen instructions, then click Next. The software installation begins.

  • Page 18: Windows Millennium Edition (Me)

    Actiontec External USB 56K Modem User Manual 16. When the installation is complete, click Finish. The Modem is now ready to use.To verify the driver software installation, see “Verifying Driver Software Installation” on page 28. Windows Millennium Edition (Me) 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive.
  • Page 19 Chapter 3 Installing the Software 4. From the list box in the “Select Other Driver” window, select the Prolific USB- to-Serial Bridge driver for Windows Me (see figure below), then click OK. 5. After the software driver is loaded, Windows states the installation is finished. Click Finish.
  • Page 20 7. After the computer restarts, another Add New Hardware Wizard window appears. Select Automatic search for a better driver (Recommended), then click Next. 8. From the list box in the “Select Other Driver” window, select the Actiontec 56K External Modem driver for Windows Me (see figure below), then click...

  • Page 21: Windows 2000

    Chapter 3 Installing the Software 9. After the software driver is loaded, Windows states the installation is finished. Click Finish. The Modem is now ready to use.To verify the driver software installation, see “Verifying Driver Software Installation” on page 28. Windows 2000 1.
  • Page 22 Actiontec External USB 56K Modem User Manual 3. After the computer powers up, a “Found New Hardware Wizard” window appears. Click Next 4. Select “Search for a suitable driver for my device (recommended),” then click Next.
  • Page 23 Chapter 3 Installing the Software 5. Select CD-ROM drives, then click Next. 6. Windows finds the driver software. Click Next.
  • Page 24 Actiontec External USB 56K Modem User Manual 7. In the next window, click Finish. 8. Another Found New Hardware Wizard window appears. Click Next.
  • Page 25 Chapter 3 Installing the Software 9. Select “Search for a suitable driver for my device (recommended),” then click Next. 10. Select “CD-ROM drives,” then click Next.
  • Page 26 Actiontec External USB 56K Modem User Manual 11. Windows finds the driver software. Click Next. 12. In the next window, click Finish. The Modemsoftware is installed. The Modem is now ready to use. To verify the driver software installation, see...

  • Page 27: Windows Xp

    Chapter 3 Installing the Software Windows XP 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive. 2. After the computer boots up, turn on the Modem. 3.
  • Page 28 Actiontec External USB 56K Modem User Manual 4. Windows installs the software. When the process is finished, click Finish. 5. Another Found New Hardware Wizard window appears. Select Install the software automatically (Recommended), then click Next.
  • Page 29 Chapter 3 Installing the Software 6. From the list box in the next Found New Hardware Wizard window, select the Actiontec 56K External Modem driver for Windows XP (see figure below), then click OK. 7. When the next window appears, click Continue Anyway...

  • Page 30: Verifying Driver Software Installation

    Actiontec External USB 56K Modem User Manual 8. After the software driver is loaded, Windows states the installation is finished. Click Finish. The Modem software is installed. The Modem is now ready to use. To verify the driver software installation, see “Verifying Driver Software Installation,”...
  • Page 31 Chapter 3 Installing the Software 2. In the “Control Panel” window, select Modems, then Diagnostics. 3. In the “Diagnostics” tab of the “Modem Properties” window, select the COM port used by the Modem, then click More Info…. 4. The “More Info” window appears, displaying the settings used by the Modem. Click OK when finished.
  • Page 32 Actiontec External USB 56K Modem User Manual Windows 2000, XP To verify the Modem and its driver software are configured properly: 1. Right-click My Computer, then select Properties. 2. In the “System Properties” window, select Hardware, then click Device Manager….
  • Page 33 Chapter 3 Installing the Software 4. When the “Actiontec 56K External Modem Properties” window appears, select Diagnostics, then click Query Modem. 5. The Modem’s configuration information is displayed.
  • Page 34 Actiontec External USB 56K Modem User Manual...

  • Page 35: Troubleshooting

    CD and see if the drive reads the disk. If not, contact your OEM for fur- ther support. If it does read the disk, contact Actiontec Technical Support to have us walk you through the process of installing your drivers.
  • Page 36 Actiontec External 56K/V92 Modem User Manual When I run diagnostics, or try to connect to the Internet I’m getting an open COM Port error. What should I do? Many different things can cause this error. Here are some things to look for: •...
  • Page 37 Chapter 4 Troubleshooting Can I connect to a VPN session at my work place using this modem? Yes, your VPN settings for connection would have to be correct, and you would have to be connected to log in. Contact your system administrator for any set- tings information you may need to set this up.
  • Page 38 Actiontec External USB 56K Modem User Manual...

  • Page 39: At Commands

    AT Commands To access the Modem manually, use AT commands. AT commands can be sent to the Modem from a computer running a communications program. Command Format All commands must begin with the AT prefix, followed by the parameter, and end- ing by pressing the Enter key on the keyboard.

  • Page 40: Itu-T V.90 Operation Commands

    Actiontec External USB 56K Modem User Manual Hangs up the telephone line* Picks up the telephone line Speaker volume Off or low speaker volume Low volume Medium volume* High volume ITU–T V.90 Operation Commands Three S-registers support K56flex, V.90, and V.34 connections. The S37 register is used to control the upstream V.34 rate.
  • Page 41 Chapter 4 Troubleshooting S37 = 12 16800 bits/s S37 = 13 19200 bits/s S37 = 14 21600 bits/s S37 = 15 24000 bits/s S37 = 16 26400 bits/s S37 = 17 28800 bits/s S37 = 18 31200 bits/s S37 = 19 33600 bits/s 56K Dial Line Rate (S38) S38 = 0...

  • Page 42: Command Examples

    Actiontec External USB 56K Modem User Manual S38 = 16 48000 bits/s S38 = 17 49333 bits/s S38 = 18 50666 bits/s S38 = 19 52000 bits/s S38 = 20 53333 bits/s K56flex and V.90 Selection (S109) Use this register to disable 56K connections, or to select between K56flex and V.90 protocols.

  • Page 43: Notices

    Notices Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class digital device, pursuant to Part of the Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installa- tion.

  • Page 44: Modifications

    Modifications requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Actiontec Electronics, Inc., may void the user’s authority to operate the equipment. Declaration of conformity for products marked with the logo –...

  • Page 45: Limited Warranty

    Software: Actiontec Electronics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifica- tions, for a period of ninety (90) days from the date of purchase from Actiontec Electronics or its authorized reseller. Actiontec Electronics warrants the media con- taining software against failure during the warranty period.
  • Page 46 The repaired or replaced item will be shipped to Customer, at Actiontec Electronics’ expense, not later than thirty (30) days after Actiontec Electronics receives the defective product.
  • Page 47 This warranty gives you specific legal rights which may vary depending on local law. Dispute Resolution: The customer may contact the Director of Technical Support in the event the Customer is not satisfied with Actiontec Electronics’ response to the complaint. In the event that the Customer is still not satisfied with the response of the Director of Technical Support, the Customer is instructed to contact the Director of Marketing.
  • Page 48 Actiontec External USB 56K Modem User Manual Governing Law: This Limited Warranty shall be governed by the laws of the State of California, U.S.A., excluding its conflicts of laws and principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

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