ActionTec 56K PCI Pro User Manual
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ActionTec 56K PCI Pro User Manual

56k v.90 pci voice/fax windows modem
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56K V.90 PCI Voice/Fax
Windows Modem

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  • Page 1 56K V.90 PCI Voice/Fax Windows Modem...

  • Page 2: Table Of Contents

    Actiontec. Although Actiontec will make every effort to inform users of substantive errors, Actiontec disclaims all liability for any loss or damage resulting from the use of this document or any hardware or software described herein, including without limitation contingent, special or inciden- tal liability.

  • Page 3: Introduction

    408-732-0112 Email:techsupp@actiontec.com New drivers are released as need arises to insure maximum compatibility and opera- tion of your new Actiontec PCI Pro 56K internal modem. Find out about these and other new Actiontec products at the Actiontec web site: http://www.actiontec.com...

  • Page 4: Do This First

    Do This First Please read the following tips carefully before attempting to install your new modem. For Windows 95 and Windows 98 Installations Be sure to remove all other modem drivers from your operating system. To do this, right-click My Computer, choose Properties from the menu that appears, then click on the Device Manager tab.

  • Page 5: For Windows Nt 4.0 Installation

    If you are going to use the Telephone Answering Machine (TAM) functions of the modem and you are running Windows 95, you need to install a software component called Unimodem V. If you have Windows 95 OEM Service Release 2 (Version 4.00.950 B, hereafter referred to in this manual as Windows 95B) or a later version of Windows, this component comes standard as part of the operating system.

  • Page 6: For Windows 2000 Professional Installation

    For Windows 2000 Professional Installation Before installing your new modem, be sure to remove any modems and their drivers from your operating system. On the taskbar, click Start. On the Start menu click Settings, then click Control Panel. Double-click the Phone and Modem Options icon.

  • Page 7: Installing The Modem

    Installing The Modem Always discharge static electricity before handling your modem. You may discharge static electricity by touching a grounded metal structure or by using any commercially available grounding strap. Make sure the expansion slot type is 16-bit, which has two slots to fit the ISA card.
  • Page 8 5. Firmly but gently insert the modem into the available PCI expansion slot. En- sure that the card is seated properly before securing it with the screw removed in Step 4, as shown in the following diagram: Figure 3: Installing The Modem 6.

  • Page 9: Connecting Devices To The Modem

    Connecting Devices to the Modem Figure 4: Connecting Devices On the rear panel of your modem are input jacks to connect devices to the modem. As shown in the diagram, there are jacks for connection to a “phone” and to a phone “line.”...

  • Page 10: Configuring Windows 95

    Configuring Windows 95 Step 1 Upon startup Windows 95 detects the modem and displays the New Hard- ware Found dialog box. Click “Driver from disk provided by hardware manu- facturer” to select it, then click OK. Step 2 If Windows asks for an installation disk, insert the modem’s installation CD-ROM, and wait ten seconds so that windows can recognize the CD has been inserted.
  • Page 11 Step 3 After the installer has copied the .INF files to the hard disk, another New Hardware Found dialog box will appear prompting for the “Wave Device for Voice Modem”. Click OK. (See “Do This First” for information on UNIMODEM.INF if the following screen does not appear.) Step 4 Click OK to copy the Wave Device .INF file from the CD-ROM Drive.

  • Page 12: Configuring Windows 95B

    Configuring Windows 95B Step 1 Upon startup, Windows 95 detects the modem and launches the Update Device Driver Wizard dialog box. Insert the modem’s installaiton CD- ROM, wait ten seconds so that the CD can be read, then click Next. Step 2 After Windows 95 has found the updated drivers for your modem, click Finish.
  • Page 13 Step 5 Click Finish to copy the Wave Device .INF file from the CD-ROM drive. Step 6 To determine what COM port and IRQ is assigned to the modem in Win- dows 95, click on the Modems icon in Control Panel and select the Diag- nostics tab.

  • Page 14: Configuring Windows 98

    Configuring Windows 98 Step 1 After you have installed the modem hardware in your computer, turn on the power and allow the system to boot normally. Step 2 Windows 98 will immediately display the Add New Hardware Wizard and identify the modem as a “PCI Communications Device”. Click the Next button.
  • Page 15 Step 4 Next the wizard will ask which drives or folders it should search for the drivers. Click to select the CD-ROM drive. A check mark will appear in the appropriate box. Make sure that all the other options are deselected, click- ing them to deselect, if necessary.
  • Page 16 Step 6 After Windows has finished copying the drivers to where they belong in your system, it will announce the end of the installation process. Click the Finish button. Step 7 The Wizard will now search for drivers for the Telephone Answering Func- tions (TAM), also known as the “Wave Device for Voice Modem”.
  • Page 17 Step 8 At the next dialog box, make sure that “Search for the best driver for your device. (Recommended)” is selected, and then click Next. Step 9 Next the wizard will ask which drives or folders it should search for the drivers.
  • Page 18 Step 10 The wizard will find the correct driver on the CD-ROM and announce it is ready to install. Click Next. Step 11 After Windows has finished copying the drivers to where they belong in your system, it will announce the end of the installation process. Click the Finish button.

  • Page 19: Configuring Windows Nt 4.0

    Step 12 Next, find out if the modem has been properly installed and configured for use with your operating system. On the task bar, click Start. On the Start menu, click Settings, then click Control Panels, then click Modems. Click the Diagnostics tab.
  • Page 20 Step 4 The installation utility will show a welcome panel. Click Next. Step 5 The next step in the installation process offers an install or remove option. Select Install new modem drivers and components. Click Next.
  • Page 21 Step 6 After the installation utility has finished installing the drivers, restart your computer to enable the drivers. Step 7 Click on the Modems icon in the Control Panel. Verify that Windows NT has correctly found the modem. Step 8 If you wish to dial into a Windows NT Remote Access Server or wish to connect to the Internet, you will need to configure Dial-up Networking.
  • Page 22 Step 10 Click Continue to finish the Installation. Step 11 After Windows NT has completed the binding process, allow Windows NT to shut down and restart the computer.

  • Page 23: Configuring Windows 2000 Professional

    Windows 2000, in this case the “LT Win Modem” driver. In the steps that follow we will effectively tell Windows to use the Actiontec driver instead, which will allow you to take full advantage of the modem’s features and capabilities.
  • Page 24 Step 5 Double-click on the listing for LT Win Modem. An LT Win Modem Prop- erties dialog box will appear. Click on the Step Driver tab to bring it to the front, then click Update Driver. Step 6 This will start the Update Device Driver Wizard. Click Next.
  • Page 25 Step 7 In the dialog box that appears next (shown below) make sure “Search for a sutiable driver for my device (recommended)” is selected then click Next. Step 8 In the dialog box that appears next, make sure that “Specify a location” is the only option selected, then click Next.
  • Page 26 2000 will confirm the name and location of the driver. Click Next. Step 12 Next, windows will report that the drivers have not been tested by Microsoft for use with Windows 2000. Actiontec itself has exhaustively tested this product for use with Windows 2000. Click Yes to continue the installation.
  • Page 27 Step 13 Windows will report that the modem has been properly associated with the new driver. Click Finish. Step 14 Windows will return you to what was the “LT Win Modem Properties” dialog box, now called “V.90 PCI Windows Modem (LHV) Properties.” Click Close.
  • Page 28 Confirming the Installation of the Driver in Windows 2000 Step 16 After the system has restarted, on the desktop, click Start, then click Set- tings then click Control Panel. In Control Panel double-click the icon for Phone and Modem Properties. The dialog box shown below will appear. Step 17 Click the Modem tab to bring it to the front.
  • Page 29 Step 18 In the dialog box that appears next, click the Diagnostics tab to bring it to the front, then click Query Modem. After windows has communicated with the new modem some AT commands and their responses will appear. Scroll through this section of the dialog box until you see the commands and responses displayed below.

  • Page 30: Installing Communications Software

    Installing Communications Software If your modem came with a communications software package, it is strongly recom- mended that you use this software for your modem. Its default installation param- eters have been specially configured to work with this modem. The Users Guide for this program can be found in Adobe Acrobat (PDF) format on the installation CD- ROM.
  • Page 31 A modem based Telephone Answering Machine works by using a sound card equipped with a microphone to record an outgoing message. This message is stored as a .wav file which is transferred to the modem by the application program when an incoming call is detected.

  • Page 32: Troubleshooting

    Troubleshooting This section lists some common problems and offers suggestions for a solution. It is important to remember that this modem is a Windows-based modem and requires 32bit virtual device drivers. It therefore cannot work in Windows 3.1 which cannot use these drivers.
  • Page 33 If either of these conditions are present, correct them. Make a note of the Com port and IRQ the modem is using. If the Device Status area shows some error message, it will generally be about a conflict. Go to the Resources tab and read the Conflicting Device List.
  • Page 34 Step 4: Does Not Install The most likely reason for a non-installation in Windows 95 or 98 is a lack of IRQ resources. The modem needs one IRQ and two I/O addressees in order to function. Modern computer systems are usually equipped with sound card, CD-ROM drive, Hard-drive, floppy drive, video card, two COM Ports, one LPT port, keyboard, and a mouse.

  • Page 35: Windows Nt 4.0

    BIOSs don’t allow individual selection of interrupts for ISA, Plug-N-Play, or PCI.) The interrupt settings can be called “ICU”, “ICU/PCI”, “PCI”, or “PNP depending on your BIOS version and manufacturer. Do not set this interrupt to “ISA” only or to “Legacy ISA”. Be sure to Save the settings before exiting the BIOS Setup. Under some situations, you will find that freeing an interrupt does not solve your installation difficulties.

  • Page 36: Common Problems

    Plug-N-Play settings. These settings can be found within the “Advanced,” “PNP/ PCI Configuration,” or “Plug-and-Play Configuration” sections depending on the BIOS Manufacturer. Next, verify that at least two IRQs have been set so that the PCI bus has access to them (some BIOS don’t allow individual selection of interrupts to ISA, Plug-N-Play, or PCI).
  • Page 37 Can’t Connect at 56K Note: Current FCC regulations limit your maximum connection rate to 53Kbits / s. The number you are calling may not support V.90 or K56flex protocols. Some ISPs (Internet Service Provider) have special numbers that you must call to connect to 56K.

  • Page 38: Uninstalling The Modem

    The drivers for your modem are constantly being refined to address problems with compatibility, interoperability, and performance. Check the Actiontec website on a regular basis for driver upgrades. A problem connecting to a particular provider might be fixed by a simple software upgrade.
  • Page 39 Step 3 Close all open windows and return to the desktop. On the taskbar, click Start. On the Start menu, click Find, then click Files or Folders. Search for the files listed below. Type in the name and extension (e.g. ltwave.inf ) and click the Find button.
  • Page 40 At the Advanced settings window, type the following in the Containing text field: V.90 PCI Windows Modem. Click Find Now. When a file is found, it will have the name oem#.inf. To delete a file, highlight the file name by clicking once and then choose Delete from the File menu. Next, go to the Advanced tab and type the following in the Containing text field: V.90_PCI_Windows_Modem as shown below.

  • Page 41: At Command Set

    AT Command Set AT Commands AT commands are issued to the modem to control the modem’s operation and soft- ware configuration. AT commands are commonly entered from a terminal program such as HyperTerminal, and can only be entered while the modem is in command mode.
  • Page 42 Communication Standard Setting This command allows you to choose between CCITT and Bell standard. Result Codes: Carrier Control The modem will accept the C1 command without error in order to ensure backward compatibility with communications software that issues the C1 command. However, this modem does not support the C0 command.
  • Page 43 Dial This command instructs the modem to begin the dialing sequence. The dial string (n, including modifiers and the telephone number) is entered after the ATD com- mand. A dial string can be up to 40 characters long. Any digit or symbol (0-9, *, #, A, B, C, D) may be dialed as touch-tone digits.
  • Page 44 Result Codes: Online Data Character Echo Command This command determines if the modem will echo data from the DTE. This modem does not support the F0 version of the command. However, the modem will accept F1, which may be issued by older communication software, to assure backward com- patibility.
  • Page 45 Request ID Information This command displays specific product information about the modem. Result Codes: Monitor Speaker Volume This command sets speaker volume to low, medium, or high. Result Codes:...
  • Page 46 Monitor Speaker Mode This command turns the speaker on or off. Result Codes: Modulation Handshake This command controls whether or not the local modem performs a negotiated hand- shake at connection time with the remote modem when the communication speed of the two modems is different.
  • Page 47 Return On-line to Data Mode Result Codes: Select Pulse Dialing This command configures the modem for pulse (non-touch-tone) dialing. Dialed digits are pulsed until a T command or dial modifier is received. Tone dial is the default setting. Result Code Control Result codes are informational messages sent from the modem and displayed on your monitor.
  • Page 48 Select Tone Dialing This command instructs the modem to send DTMF tones while dialing. Dialed digits are tone dialed until a P command or dial modifier is received. This is the default setting. DCE Response Format This command controls whether result codes (including call progress and negotia- tion progress messages) are displayed as words or their numeric equivalents.
  • Page 49 Result Code Selection and Call Progress Monitoring This command enables tone detection options used in the dialing process. As these functions are chosen, the result codes are also affected. Therefore, this command is frequently used to control the modem chipset’s responses. The primary function of this control is to control the modem chip set’s call response capabilities.
  • Page 50 Busy Tone Detect Result Codes: Long Space Disconnect Long space disconnect is always disabled. Result Codes: Recall Stored Profile This command instructs the modem chip set to go on-hook and restore the profile saved by the last &W command. Either Z0 or Z1 restores the same single profile. Result Codes:...
  • Page 51 &Bn V.32 Auto Retrain This modem always auto retrains. Result Codes: &Cn Data Carrier Detect (DCD) Control Data Carrier Detect is a signal from the modem to your computer indicating that the carrier signal is being received from a remote modem. DCD normally turns off when the modem no longer detects the carrier signal.
  • Page 52 &Dn DTR Control This command interprets how the modem responds to the state of the DTR signal and changes to the DTR signal. Result Codes: &Fn Load Factory Settings This command loads the configuration stored and programmed at the factory. This operation replaces all of the command options and the S-register settings in the ac- tive configuration with factory values.
  • Page 53 Result Codes: &Jn Auxiliary Relay option Result Codes: &Kn Local Flow Control Selection Result Codes: &Mn Asynchronous Communications Mode...
  • Page 54 Result Codes: &Pn Pulse Dial Make-to-Break Ratio Selection This Command is effective only for use in Japan. Result Codes: &Qn Asynchronous Communications Mode...
  • Page 55 Result Codes: &Sn Data Set Ready (DSR) Option This command selects DSR action. Result Codes: &V0 View Active Configuration and Stored Profile This command is used to display the active profiles. Below is an example of a possible output: Option Selection AT Cmd Comm Standard...
  • Page 56 BusyTone Detect Enable LSD Action Standard RS232 &C DTR Action Standard RS232 &D Press any key to continue; ESC to quit. Option Selection AT Cmd V22b Guard Tone Disable &G Flow Control Hardware &K Error Control Mode V42, MNP, Buffer Data Compression V42bis/MNP5 AutoAnswerRing#...
  • Page 57 &Wn Store Current Configuration This command stores certain command options and S-register values into the modem’s nonvolatile memory. The ATZ command or a powerup reset of the modem restores this profile. Result Codes: &Yn Select Stored Profile for Hard Reset This command does not change the behavior of the modem but is included for com- patibility with applications that issue the &Y0 command: Result Codes:...
  • Page 58 Select Maximum MNP Block Size The modem will operate an MNP error corrected link using a maximum block size controlled by the parameter supplied. Result Codes: Transmit Break to Remote In non-error correction mode, the modem will transmit a break signal to the remote modem with a length in multiples of 100ms according to parameter specified.
  • Page 59 Result Codes: Adjust Bits/s Rate Control When this feature is enabled, the modem emulates the behavior of modems that force the DTE interface to the line speed. Result Codes: Break Control Controls the response of the modem to a break received from the DTE or the remote modem or the \B command.
  • Page 60 The second case is where the modem is in the on-line command state (waiting for AT commands) during a data connection, and the \B is received in order to send a break to the remote modem: The third case is where a break is received from a remote modem during a connec- tion: Result Codes:...
  • Page 61 Error Control Mode Selection This command determines the type of error control used by the modem when send- ing or receiving data. Result Codes: Local Flow Control Selection Result Codes:...
  • Page 62 Ring indicator signal off after the telephone call is answered (Compatibility command) Result Codes: Inactivity Timer This command specifies the length of time (in minutes) that the modem will wait before disconnecting when no data is sent or received. A setting of zero disables the timer.
  • Page 63 XON/XOFF Pass Through Result Codes: Data Calling Tone Data Calling Tone is a tone of certain frequency and cadence as specified in V.25 which allows remote Data/FAX/Voice discrimination. The frequency is 1300 Hz with a cadence of .5 s on and 2 s off. Result Codes:...
  • Page 64 -V90=x V.90 Downstream Rate and Control Use this command to enable/disable V.90 connection and to control V.90 connec- tion rates. The command syntax is AT-V90=x. Where x is a value from the list below.

  • Page 65: At Commands For Testing And Debugging

    View Numbers in Blacklist If blacklisting is in effect, this command displays the numbers for which the last call attempted in the past two hours failed. The ERROR result code appears in countries that do not require blacklisting. Enable/Disable Data Compression Enables or disables data compression negotiation on an error corrected link.
  • Page 66 &Tn Self-Test Commands This command allows the user to perform diagnostic tests on the modem. These tests can help to isolate problems when experiencing periodic data loss or random errors. Result Codes: ATI11 Display Diagnostic Information for the last modem connection The “ATI11”...
  • Page 67 Description Example Comments Final Transmit Carrier Rate 33600 The last upload connection rate. Final Receive Carrier Rate 33600 The last download connection rate. Protocol Negotiation Result V.42 Possible results are: V.42, MNP or noEC Data Compression Result V.42bis Possible results are: V.42bis, MNP5 or no Compression.

  • Page 68: S-Registers Reference

    S-Registers Reference S-registers generally affect how the AT commands perform. Contents of the registers can be displayed or modified when the modem is in command mode. To display the value of an S-register: TYPE: ATSn? where n is the register number. Press ENTER. To modify the value of an S-register: TYPE: ATSn = r...
  • Page 69 Command Line Termination Character (user defined) Range: 0 127, ASCII decimal Default: 13 (carriage return) Units: ASCII This register determines the ASCII values as the carriage return character. This char- acter is used to end command lines and result codes. Response Formatting Character (user defined) Range: 0 127, ASCII decimal...
  • Page 70 Connection Completion Time-Out Range: 1-255 Default: Units: seconds This register sets the time, in seconds, that the modem must wait before hanging up because carrier is not detected. The timer is started when the modem finishes dialing (originate), or goes off-hook (answer). In originate mode, the timer is reset upon detection of an answer tone if allowed by country restriction.
  • Page 71 General Bit Mapped Options Status Indicates the status of command options. Only bit 2 and bit 5 are used, read only. Bit 3 Result codes (Vn) 0 = Numeric (V0) 1 = Verbose (Vl) (Default) Bit 6 Pulse dial PPS selection (&Pn) 0 = 10 PPS (&p0, &p1) (Default) 1 = 20 PPS (&p2) Default: 8 (00001000b)
  • Page 72 Timer to Control Sleep Mode Range: 0, 5-255 Default: 10 This command displays the number of seconds of inactivity (no characters sent from the DTE, no RING) in the off-line command state before the modem places itself into standby mode. A value of zero prevents standby mode. If a number between 1 and 4 is entered for this register, it will set the value to 5, and the inactivity before standby will be 5 seconds.
  • Page 73 Data Calling Tone 0 = disabled, 1 = enableD Range: 0-1 Default: 0 Data Calling Tone is a tone of certain frequency and cadence as specified in V.25 which allows remote Data/FAX/Voice discrimination. The frequency is 1300 Hz with a cadence of .5 s on and 2 s off. Negotiation Fallback (default 7) This register specifies the action to take in the event of negotiation failure when error control is selected.
  • Page 74 56K Dial Line Rate (default 1) There are 2 S-registers which support K56flex connections. S38 sets the maximum 56K downstream speed that the modem attempts to connect. To disable K56flex, set S38 to 0. The S37 register is used to control the upstream V.34 rate. (ref. V.34 Data/ Fax Document).
  • Page 75 S 48 = 128 Negotiation disabled; forces immediate fallback options specified in S36. The following chart lists the S36 and S48 configuration settings necessary to negoti- ate certain types of connections: S48=7 S48 =128 S36 = 0, 2 LAPM or hangup do not use S36 = 1, 3 LAPM or async...
  • Page 76 Direct Connect Transmit Level (default 20) Sets the transmit level, in dBm for direct connect. This value may have different settings for different phones. Table 2. The Result Code Summary Result Code Description Command executed CONNECT Modem connected to line RING A ring signal has been detected NO CARRIER...
  • Page 77 Result Code Description CONNECT 60000 EC* Connection at 60000 bits/s, 56K rate CONNECT 28000 EC* Connection at 28000 bits/s, V.90 rate CONNECT 29333 EC* Connection at 29333 bits/s, V.90 rate CONNECT 30666 EC* Connection at 30666 bits/s, V.90 rate CONNECT 32000 EC* Connection at 32000 bits/s, V.90 rate CONNECT 33333 EC* Connection at 33333 bits/s, V.90 rate...

  • Page 78: Notices

    Notices FCC Regulations The following statements are provided in accordance with the Federal Communica- tions Commission (FCC) regulations. Please read these statements carefully before installing your modem. FCC Part 68 Requirements This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment.
  • Page 79 not installed and used in accordance with the instructions, may cause harmful inter- ference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio and television reception, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 80 Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

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