ActionTec 56K/V.92 User Manual
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ActionTec 56K/V.92 User Manual

External modem
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56K/V.92
External Modem
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Summary of Contents for ActionTec 56K/V.92

  • Page 1 56K/V.92 External Modem User Manual...

  • Page 2: Table Of Contents

    Table of Contents Introduction Features Package Contents Firmware Updates Safety Information Technical Support Connecting the Modem Power Switch Front Panel Installing the Software Windows 98 and 98 SE Windows Me Windows NT 4.0 Windows 2000 Windows XP Troubleshooting AT Commands Command Format Basic AT Commands ITU–T V.90 Operation Commands...
  • Page 3 Actiontec External 56K/V92 Modem User Manual...

  • Page 4: Introduction

    Introduction Thank you for purchasing the Actiontec V.92 External Modem. The Modem is also compatible with the V.90 and K56Flex™ standards. Important: Please read this entire chapter. It contains important safety information. Features Among the features of the V.92 External Modem:...

  • Page 5: Package Contents

    Firmware Updates Firmware updates are made available on a regular basis for this product. To check for updates, visit the Actiontec Web site at www.actiontec.com. Follow the instructions on the Web page to upgrade the modem with the latest firmware.

  • Page 6: Safety Information

    Chapter 1 Introduction Safety Information Shock Hazard To avoid shock hazard: The power cord and any other equipment to which this product is attached must be connected to properly wired receptacles. Do not connect or dis- connect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 7: Technical Support

    Actiontec 56K/v92 External Modem User Manual Technical Support Actiontec Electronics, Inc., prides itself on making durable, high-quality, high- performance products. If you need assistance, the Actiontec Technical Support Department is always available, 24 hours a day, seven days a week, to provide pro- fessional support.

  • Page 8: Connecting The Modem

    Connecting the Modem To connect the Modem: 1. Ensure the computer is powered down. 2. Plug the serial cable connected to the rear panel of the Modem in the serial port on the computer. 3. Plug one end of the phone cable to the “Line” port on the rear panel of the Modem, and the other end to the phone wall jack.

  • Page 9: Power Switch

    Actiontec External 56K/V92 Modem User Manual Power Switch The Modem’s Power Switch is located on the left side of the rear panel, and is a push-button type switch. Push the button to turn the Modem on, and push it again to turn it off.

  • Page 10: Installing The Software

    Installing the Software After connecting the Modem to the computer and the phone line, the driver soft- ware must be loaded on the computer. Select the operating system used, and fol- low the instructions. Windows 98 and 98 SE 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive.
  • Page 11 Actiontec External 56K/V92 Modem User Manual 4. In the next window, select Search for the best driver for your device (Recommended), then click Next. 5. When the next window appears, click CD-ROM drive, then click Next.
  • Page 12 Chapter 3 Installing the Software 6. In the next window that appears, Windows searches for and then finds the proper software on the Installation CD. Click Next. 7. The software is loaded on the hard drive of the computer. When the window, below, appears, click Finish.

  • Page 13: Windows Me

    Actiontec External 56K/V92 Modem User Manual Windows Me 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive. 2. After the computer has booted, turn on the Modem.
  • Page 14 Chapter 3 Installing the Software 5. The “Browse for Folder” window appears. Click on the + next to “EXT 560_V181 [X:]” CD-ROM icon (where X is the drive letter of the CD-ROM drive on the computer). Three folders appear underneath “EXT 560_V181 [X:].”...
  • Page 15 Actiontec External 56K/V92 Modem User Manual 7. In the next “Add New Hardware Wizard” window, click Next. 8. In the next window, Windows searches for and then finds the proper software on the Installation CD. Click Next.
  • Page 16 Chapter 3 Installing the Software 9. The final “Add New Hardware Wizard” window appears. Click Finish to com- plete the download. The Modem is now ready to use. Verifying Driver Software Installation (Windows 98 and Me) To verify the Modem and its driver software are configured properly: 1.
  • Page 17 Actiontec External 56K/V92 Modem User Manual 3. In the “Diagnostics” tab of the “Modem Properties” window, select the COM port used by the Modem, then click More Info…. 4. The “More Info” window appears, displaying the settings used by the Modem.

  • Page 18: Windows Nt 4.0

    Chapter 3 Installing the Software Windows NT 4.0 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive. 2. After the computer has booted, turn on the Modem. 3.
  • Page 19 Actiontec External 56K/V92 Modem User Manual 6. In the next window, click Have Disk… 7. In the “Install From Disk” window, navigate to the CD-ROM drive (either by browsing using the Browse… button, or entering the drive letter of the CD-...
  • Page 20 Chapter 3 Installing the Software 8. The “Locate File” window appears. Select the CD-ROM drive icon from the “Look in” drop down list. 9. The contents of the CD appear in the “Locate File” window. Select EXT 56KV92, then click Open.
  • Page 21 Actiontec External 56K/V92 Modem User Manual 10. The contents of the folder appear in the “Locate File” window. Select Drivers, then click Open. 11. The contents of the “Drivers” folder appear in the “Locate File” window. Select WinNT, then click Open.
  • Page 22 Chapter 3 Installing the Software 12. The contents of the “WinNT” folder appear in the “Locate File” window. Select Mdmatex.inf, then click Open. 13. An “Install From Disk” window appears. Click OK.
  • Page 23 Actiontec External 56K/V92 Modem User Manual 14. In the next window, ensure Actiontec 56K External Modem is listed in the “Models” list box, then click OK 15. Another window appears. Ensure Actiontec 56K External Modem is listed in the text box, then click Next.
  • Page 24 Chapter 3 Installing the Software 16. A “Modem Setup” window appears, stating that the computer needs to be restarted before the Modem can be used. Click OK. 17. After the computer has restarted, an “Install New Modem” window appears, stating that the Modem has been set up successfully. Click Finish. The Modem is now ready to use.

  • Page 25: Windows 2000

    Actiontec External 56K/V92 Modem User Manual Windows 2000 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive. 2. After the computer has booted, turn on the Modem.
  • Page 26 Chapter 3 Installing the Software 4. In the next window, select Search for a suitable driver for my device (rec- ommended), then click Next. 5. Another “Found New Hardware Wizard” window appears. Select CD-ROM drives from the “Optional search locations” list, then click Next.
  • Page 27 Actiontec External 56K/V92 Modem User Manual 6. In the next window, Windows states it has found the driver. Click Next. 7. The final “Found New Hardware Wizard” window appears. Click Finish. The driver software is now installed. The Modem is now ready to use. To verify the driver software installation, see...

  • Page 28: Windows Xp

    Chapter 3 Installing the Software Windows XP 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive. 2. After the computer boots up, turn on the Modem. 3.
  • Page 29 Actiontec External 56K/V92 Modem User Manual 4. Another “Hardware Update Wizard” window appears. Select Search remov- able media (floppy, CD-ROM…), then click Next. 5. When the “Found New Hardware Wizard” window appears, click Finish. The driver software is now installed.
  • Page 30 To verify the Modem and its driver software are configured properly: 1. Right-click My Computer, then select Properties. 2. In the “System Properties” window, select Hardware, then click Device Manager…. 3. In the “Device Manager” window, click the “+” next to “Modems,” then dou- ble-click Actiontec V.92 External Modem.
  • Page 31 Actiontec External 56K/V92 Modem User Manual 4. When the “Actiontec V.92 External Modem Properties” window appears, select Diagnostics, then click Query Modem. 5. The modem’s configuration information is displayed.

  • Page 32: Troubleshooting

    Troubleshooting This section describes a few problems that may be encountered when using the Modem, and solutions to overcome them. When I restart my computer, the Modem is not detected. Ensure the Modem is turned on, and the serial cable is connected properly to a COM port on the computer, then restart the computer.
  • Page 33 Actiontec External 56K/V92 Modem User Manual...

  • Page 34: At Commands

    AT Commands To access the Modem manually, use AT commands. AT commands can be sent to the Modem from a computer running a communications program. Command Format All commands must begin with the AT prefix, followed by the parameter, and end- ing by pressing the Enter key on the keyboard.

  • Page 35: Itu-T V.90 Operation Commands

    Actiontec External 56K/V92 Modem User Manual Hangs up the telephone line* Picks up the telephone line Speaker volume Off or low speaker volume Low volume Medium volume* High volume ITU–T V.90 Operation Commands Three S-registers support K56flex, V.90, and V.34 connections. The S37 register is used to control the upstream V.34 rate.
  • Page 36 Chapter 4 Troubleshooting S37 = 12 16800 bits/s S37 = 13 19200 bits/s S37 = 14 21600 bits/s S37 = 15 24000 bits/s S37 = 16 26400 bits/s S37 = 17 28800 bits/s S37 = 18 31200 bits/s S37 = 19 33600 bits/s 56K Dial Line Rate (S38) S38 = 0...

  • Page 37: Command Examples

    Actiontec External 56K/V92 Modem User Manual S38 = 16 48000 bits/s S38 = 17 49333 bits/s S38 = 18 50666 bits/s S38 = 19 52000 bits/s S38 = 20 53333 bits/s K56flex and V.90 Selection (S109) Use this register to disable 56K connections, or to select between K56flex and V.90 protocols.

  • Page 38: Notices

    Notices Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class digital device, pursuant to Part of the Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installa- tion.

  • Page 39: Modifications

    Modifications requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Actiontec Electronics, Inc., may void the user’s authority to operate the equipment. Declaration of conformity for products marked with the logo –...

  • Page 40: Limited Warranty

    Software: Actiontec Electronics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifica- tions, for a period of ninety (90) days from the date of purchase from Actiontec Electronics or its authorized reseller. Actiontec Electronics warrants the media con- taining software against failure during the warranty period.
  • Page 41 The repaired or replaced item will be shipped to Customer, at Actiontec Electronics’ expense, not later than thirty (30) days after Actiontec Electronics receives the defective product.
  • Page 42 This warranty gives you specific legal rights which may vary depending on local law. Dispute Resolution: The customer may contact the Director of Technical Support in the event the Customer is not satisfied with Actiontec Electronics’ response to the complaint. In the event that the Customer is still not satisfied with the response of the Director of Technical Support, the Customer is instructed to contact the Director of Marketing.
  • Page 43 Actiontec External 56K/V92 Modem User Manual Governing Law: This Limited Warranty shall be governed by the laws of the State of California, U.S.A., excluding its conflicts of laws and principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

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