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Troubleshooting
Troubleshooting
Some quick and easy tips to resolving problems
Symptoms
Possible Cause(s)
Software Problems
Software Corrupted.
2-5-5 + MENU performed
more than once.
Virtual and Physical
2-5-5 + MENU not performed.
channels appear in
channel scan w/Channel
Up/Down.
Can not direct enter
Channel not included in
channel number
channel scan in TV controller.
Ch Overide set to 000
Power
No Power.
See troubleshooting flow chart.
Display Panel Picture
No Picture.
• Display panel is turned off.
• Antenna/Cable not connected.
• Connections incorrect.
• M.P.I. not connected.
• Encrypted program.
• Wrong tuning band.
Erratic Operation
Installer menu setup.
• Wrong Installer menu settings.
• Software problem.
Remote Control
Remote doesn't work.
• Remote not in TV mode.
• Not aimed at IR remote sensor.
• Remote too far from IR sensor.
• IR path to TV's receiver obstructed.
• Weak batteries.
• Wrong battery polarity.
• Too much light in room.
• Wrong Installer remote control.
• Incorrect Bed 1-2 setting.
Picture Reception
Normal picture, poor
• Audio muted.
or no sound.
• Broadcast problem.
Broadcast Tuning Mode Digital Channel OSD
No Information
• Item 103 set to 1
available display.
physical channels tuning.
*Note: For other problems not caused by the TV/STB, refer to other devices' operating guide.
Possible Solution(s)
Start all over with item 117 and Enter then redo Auto Program, Channel
List, etc. *Note: 2-5-4 + MENU can be done more than once.
After Auto Program and Channel List, etc. press 2-5-5 + MENU to
transfer channels and TV setup to internal TV controller. Afterward,
only Physical or only Virtual channels will appear in digital channel
scan, analog channel scan will be normal.
After 2-5-5 + MENU, only channels included in TV controller will appear.
If channel is available it cannot be added to channel scan. Rerun Auto
Program.
Only channels in memory can be tuned in.
-Turn TV on.
-Power failure?
-Connect Antenna/Cable signal source to TV/STB.
-Check connections on TV/STB.
-If applicable, connect M.P.I. cable to M.P.I. device.
-Try another channel.
-Adjust Installer menu settings.
-Adjust Installer menu settings as required.
-Remove TV power cord for 15 seconds.
-Use Mode key to select TV; puts remote into TV/STB mode.
-Point remote at TV's IR receiver on TV.
-Move remote closer to TV's IR receiver or darken room.
-Remove obstructions.
-Replace batteries.
-Check that "+" and "-" match in battery compartment.
-Dim room light.
-Requires compatible Installer remote, contact your LG dealer.
-Set correct Bed 1-2 setting.
-Press MUTE or use Volume Up key to increase sound level.
-Try a different channel.
- Set Item 103 to 0 for information to be added to virtual
channel tuning digital OSD.
See Page(s)
48
48
48
69
11~12
10~17
53~58
53~58
20~21
48
20
20~21
20~21
55~58
P A G E 6 7
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Table of Contents
Troubleshooting
