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2. Nonstandard / Non-translucent Backing Material. If you
have purchased label stock from someone other than
Primera, test the unit with the label sample material that
came with the unit. If it prints correctly, your paper stock
may not be compatible. The media sensor needs to see the
difference between a label and a backing material by
seeing through the paper stock for light variations. If it can
not see through the label, problems will arise. If you must
use this type of backing, try paper stock that has a black
mark on the back to show where the label begins. You
will need to change the Sensor Type setting in the driver
preferences to Reflective.
3.
Improper Label Gap Distance. See Section 6 for label
specifications.
4.
Page Size is Bigger than Paper Stock Size. If the page size
set in the driver is larger than the actual paper stock, ink
will be printed on the gaps and the sensor will start
looking for a gap too late. This can cause label skipping
or inconsistent print starting points.
5. Portrait / Landscape. If the Portrait / Landscape setting
does not correspond to the paper stock installed this will
also cause the printer to print over the gap and onto the
next label. Make sure this is set correctly.
6. Sensor Position. Circular, nonstandard label shapes or
multiple labels across will require precise adjustment of
the label sensor.
Image is Printing Horizontally Offset.
Two printer driver settings can affect this issue.
Left Margin
preferences area of the printer driver. If you see white space on
the right (printer's left) side of the media and overlap on the
opposite side, decrease the numbe. (Negative numbers are
allowed.) If you see white space on the left (printers right)
side of the media and overlap on the opposite side, increase
the number.
Troubleshooting
26
Offset. This adjustment is found in the printer
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