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Troubleshooting
Most problems with your ]V can be corrected
by consulting
the following
troubleshooting
list.
Not_ for U.S.customers:If you prefer, we con provide you with the nameof on Authorized Service
Represent otive who will visit your home for o feeto install your electronic entert oinment systemond
to instruct you in its operotion. Fordetails about this serdce, carl 1-888-206-3359. Foradditional
assistoncewhile using your RCA product, pleasevisit www rce.com/customersupporL
Alert Guard
Problems
NWR channel
not clear
•
Make sure you have connected the provided Alert Guard antenna to the EXTAlert Guard
ANT jack on the back of the ]V, Go to page 8 for more information.
•
You might be tuned to an NWR channel outside your immediate area. Go to the NWR
CHANNEL menu to check all NWR channels receiving local area forecasts. Select the
channel that sounds most appropriate.
•
If the signal's still not clear, you might need to connect an outdoor or amplified antenna
to the EXTAlert Guard ANT jack on the back of the TV. For optimal reception, connect an
outdoor antenna. Use an amplified antenna if you can't connect an outdoor antenna. Go
to page 59 to purchase an amplified antenna.
Not getting local weather information
from the NWR channel
•
Makesurethe NWRchannel isset to a local channel
Message
on-screen
that
READY light is out and NWR channel
can't send
alerts
for My Area
•
You might be tuned to an NWR channel outside your immediate area. Go to the NWR
CHANNEL menu to cheek all NWR channels receiving forecasts for your local area. If
several channels sound equally as good, pick the one with your local forecast.
•
You might have set My Areo to a location where the TV isn't located. For example, you
might live in Indiana, but have a cottage in Ottawa County, Michigan. If the _V is in
Michigan, you need to set the state of My Area to Michigan and the county to Ottawa
County. Go to the Alert Guard menu and select Locations to check MyAree setting.
•
In rare cases, the NWR channel might not serve your area (generally, rural areas). From the
LOCATIONSmenu select the next closest area to you or choose your state and select All
neorb_
Message
on-screen
that
READY light is out and no weekly
test
was received
•
If you live in an area that generally does not receive good reception and you've tried
setting a different NWR channel, you might need to connect an outdoor or amplified
antenna to the EXTAlert Guard ANT jack on the back of the W. For optimal reception,
connect an outdoor antenna. Use an amplified antenna if you can't connect an outdoor
antenna. Go to page 59 to purchase an amplified antenna.
•
If weather conditions are bad for several consecutive days, NOAA might not have been
able to broadcast a test. If so, press CLEARafter receiving the message and cheek in a few
days to see if the green READYlight is back on. tf the problem persists, the message will
appear again in 9 days. Failure to fix the problem could result in alerts not being received.
Message
on-screen
that
areas were removed
•
NWR channel can't provide information
for locations Nearby I, 2, or 3 (areas set in the
LOCATIONSmenu) if they're outside the reception area.
Chapter 5
Graphics contained
within this publication
are for representation
only.
33
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