Helpful Hints - Philips DVD623 Owner's Manual

42 Helpful Hints
If you are having problems with your product, check this list of problems and possible solutions before
requesting service. You may be able to solve the problem yourself.
If you need to call a customer service representative, please know the model number and serial num-
ber of your product before you call. This informationis on the rear of the product. Also, please take a
moment to identifythe problem you are having, and be prepared to explain this to the representative.
If you believe the representative will need to help you with operations, please stay near the product.
Our representatives will be happy to assist you.
No power
Press the POWER ON/OFF button on the front of the DVD Player.
Make sure you connected the DVD Player's power cord to an AC power outlet.
Make sure the AC outlet has power by trying another appliance in the same outlet.
No picture
Make sure the TV power is on.
Check the video cables. Make sure the cable(s) are fastened securely to the DVD Player and to the
TV.
Set your TV to the correct Video In channel. These channels are usually near channel 00. Or, you
may have a button on the TV remote control that selects an Auxiliary or A/V IN channel. See your
TV owner's manual for details. Or, just change channels at the TV until you see DVD playback or
the DVD Player's screen saver on the TV.
You only need one video connection between the DVD Player and the TV. Detailsare on page 9.
Distorted picture
Check the Disc for fingerprints. Clean the Disc with a soft cloth, wiping from the center to the
edge in a straight line.
Sometimes a small amount of picture distortion may appear. This is not a malfunction.
The picture is distorted, the picture rolls, or the picture is only black and white.
TVs have a color system standard, usuallyNTSC in the United States. If the Disc's or DVD Player's
color system is different than your TV's color system, the picture may be distorted or colorless.
Detailsare on page 36.
Check the VIDEO OUTPUT setting. Detailsare on page 34. If you connected the DVD Player to a
TV using S-Video cable (as described on page I I), set VIDEO OUTPUT to S-VIDEO. If you con-
nected the DVD Player to a TV using Component video cable (red, green, and blue as described on
page 12), set VIDEO OUTPUT to YCBCR. If the VIDEO OUTPUT setting is incorrect (for exam-
ple, you used S-Video cable but VIDEO OUTPUT is set to YCBCR), the picture may be black and
white until you correct the VIDEO OUTPUT setting.
If you connected the DVD Player to a TV using the supplied yellow video cable (as described on
page 10) or with an RF modulator, adjusting VIDEO OUTPUT does not affect the picture.
The sound is distorted or there is no sound during Disc playback.
Make sure you did not connect any cables from the DVD Player to a Stereo's "PHONO IN" jack.
Make sure you did not connect a digital jack on the Player (OPTICAL or COAXIAL) to an analog
jack on the Stereo. (Analog audio jacks are usually labeled as such and are usually red and white.)
No sound
Check the audio connections. Details are on pages 9-14. Remember, you only need one audio con-
nection. See page 9 to see what connection best suits your situation.
Make sure cables are connected firmly to all equipment.
Select another channel, sound source, or Auxiliary station at your Stereo or TV. See your Stereo's
manual or TV's manual for details. Or, just continue selecting the different sound sources or modes
on the Stereo or TV until you hear sound from the Disc that is in the DVD Player. Detailsare on
pages 9-14.
Make sure your SPDIEOUT and SPEAKERSETUP settings match the capabilities of your Stereo
Receiver or TV. Detailsare on pages37-38.
Check the Audio setting of a DVD in the DVD Disc Menu, if available,and adjust as necessary.
Disc will not play.
Make sure the Disc label isfacing up. If you are playing a two-sided Disc, make sure the side you
want to play is facing up. Details are on page 15.
Check the Parental Controls. Details are on pages27-29.
Check the Region Code of the DVD. The DVD must be coded for All regions or Region I in order
to play on this DVD Player. Detailsare on page 7.
See if the Disc is defective by trying another Disc. Make sure the Disc is not scratched or warped.
Carefully clean the Disc. Details are on page 6.