Helpful Hints - Philips SV2000 SVD100 Owner's Manual

44 Helpful Hints
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If you are having problems with your product, check this list of problems and possi-
ble solutions before requesting service.You may be able to solve the problem your-
self.
If you need to call a customer service representative, please know the model num-
ber and serial number of your product before you call.This information is displayed
on the back of the product. Also, please take a moment to identify the problem you
are having,and be prepared to explain this to the representative. If you believe the
representative will need to help you with operations, please stay near the product.
Our representatives will be happy to assist you.
The DVD Player has no power.
• Make sure the power cord is connected completely to anAC (alternating current)
outlet.
• Press the POWER button to turn on the DVD Player."HELLO" will appear briefly
on the display panel as the power is turning on.
The remote control will not operate the DVD Player,
• Aim the remote control directly at the DVD Player'sremote sensor.Details are on
page 14.
• R_l'moveall obstacles between the remote control and the DVD Player.
• Inspect and/or replace the batteries in the remote control. Details are on page
seven.
• Use the remote control within 23 feet of the DVD Player.
No picture
• Make sure the video cable is connected correctly.You may connect either the yel-
low video cable (supplied) or an optional S-Video cable. Details are on pages8-12.
• Make sure theTV is set to the correctVideo or S-Video In channel (usually the
AUX IN,A/V IN,Auxiliary In, or S-Video In channel). Check your TV owner's man-
ual for details.
• Insert a Disc that is playableon this DVD Player.Details are on page six.
Disc cannot be played.
• Insert a playable Disc. Detailsare on page six.
• Place the Disc correctly in the recesses in the Disc tray. If the Disc is one-sided,
placethe Disc in the tray with the labelfacing up.If the Disc istwo-sided, make
sure the side you want to playis facingup.
• Clean the Disc.
• Cancel the parental lock,enter the password, o r changethe control level.Details
are on pages34-35.
• Make sure the Disc is labelled for use in Region I orALL regions. Detailsare on
page six.
No sound
• Connect the audio cablesfirmly.Make sure the cablesare connectedto the
AUDIO IN jacks on theTV or audio equipment.Details ere on pages8-12.
• Check the audio settings of the DVD Player.Details are on pages38-39.
• Turn on the power of the audio equipment and make sure it is set to the correct
channel, usually Auxiliary IN. Refer to the owner's manual of the audio equipment
for details.
• Check the audio settings of the Disc. For example,you may haveselected "sound-
track" playback on a DVD. Only the music of the movie will play,not the charac-
ters' dialog; music might not be recorded throughout the entire DVD.