Philips VR1010BP Owner's Manual page 81

Limited W arranty (cont'd) 8 1
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EXCHANGE INSTRUCTIONS
If your product is defective, you may be able to exchange it at the store from which it was purchased.
Most stores displaya Return Policy.If not, ask the manageror salesassociatehow many daysyou have to exchangea
product with them.After the store's return period has expired, you may exchange the product with Philips if you
have your original sales receipt.
To exchange your product with Philips (per the warranty conditions stated previously), remember:
If you exchange the product within 90 days of the original purchase, there is no cost to you.
If you exchange the product more than 90 days after but lessthan one year after the day of original purchase,
your cost will be $29.95 plus sales tax.
After 12 months from the day of original purchase, contact Philips Service Solutions Group at 1-800-531-0039
for information regarding out-of-warranty exchange.
If you do not have your original sales receipt, or if you have any questions, call Philips Service Solutions Group at
1-800-531-0039.
To obtain a replacement product from Philips:
I. Complete the Exchange Form below.
2. Pack the product and its accessories (remote control, rf coaxial cable, owner's manual,and car battery cord, if
applicable) in the original box or a suitable alternative.You will receive replacement accessories with your
replacement product. For packing details, call 1-800-531-0039.
3. Put the completed Exchange Form, a copy of the original sales receipt, and the proper payment in an envelope.
Do not staple or clip these items together. Label the envelope"Return Documents Enclosed." Place this envelope
in _e box with the product.
4° Seal the box with packing tape and return the product via United Parcel Service (UPS), insured and freight pre-
paid, to:
Philips Consumer Electronics
El Paso Recovery Center
Suite A. 12375 Pine Springs Drive
El Paso,Texas 79927
A replacement will be sent to you via UPS within 48 business hours of Philips' receipt of the product.
EXCHANGE FORM
Your Address (street address to which replacement should be delivered, no P.O. boxes allowed):
Name:
Street Address: Apt. #:
City: State: Zip Code:
Phone (day): Phone (night):
Payment Amount:
Method of Payment: (Check one. Please,no cash or CODs.)
Check or money order
American Express
Visa
Novus/Discover
Mastercard
Account number
Expiration date
Signature:
Detailed reason for return, use additional paper if necessary:
Rememberp the return box should include the following:
The product, Accessories supplied with the product, and
Completed Exchange Form and sales receipt, • Payment, if applicable.