Troubleshooting - Kenmore 10648064894 Use & Care Manual

Moving
When you are moving your refrigerator to a new home, follow
these steps to prepare it for the move.
1. If your refrigerator has an automatic ice maker:
• Turn off the water supply to the ice maker at least one day
ahead of time.
• Disconnect the water line from the back of the
refrigerator.
• When the last load of ice drops, raise the wire shut-off
arm to the OFF (up) position or move the switch to the
OFF (right) setting.
2. Remove all food from the refrigerator and pack all frozen food
in dry ice.
3. Empty the ice bin.
4. Depending on your model, turn the Thermostat Control or
Refrigerator Control to OFE See the "Setting the Controls"
section.
5. Unplug the refrigerator.
6. Empty water from the defrost pan.
7. Clean, wipe, and dry thoroughly.
8. Take out all removable parts, wrap them well, and tape them
together so they don't shift and rattle during the move.
9. Depending on the model, raise the front of the refrigerator so
it rolls more easily OR screw in the leveling legs so they don't
scrape the floor. See the "Door Closing" or "Leveling Your
Refrigerator" section.
10. Tape the doors shut and the power cord to the refrigerator
cabinet.
When you get to your new home, put everything back and refer to
the "Installing Your Refrigerator" section for preparation
instructions. Also, if your refrigerator has an automatic ice maker,
remember to reconnect the water supply to the refrigerator.
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.
Your refrigerator will not operate
• Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
• Has a household fuse or circuit breaker tripped?
Replace the fuse or reset the circuit.
• Is the refrigerator or freezer control turned to the OFF
position?
Refer to the "Setting the Controls" section.
• Is the refrigerator defrosting?
Recheck to see if the refrigerator is operating in 30 minutes.
Your refrigerator will regularly run an automatic defrost cycle.
The lights do not work
• Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
• Is a light bulb loose in the socket?
Turn the refrigerator or freezer control to OFE Disconnect the
refrigerator from the electrical supply. Gently remove the bulb
and reinsert. Then reconnect the refrigerator to the electrical
supply and reset the control.
• Is a light bulb burned out?
Replace with an appliance bulb of the same wattage, size,
and shape. See the "Changing the Light Bulbs" section.
There is water in the defrost drain pan
• Is the refrigerator defrosting?
The water will evaporate. It is normal for water to drip into the
defrost pan.
• Is it more humid than normal?
Expect that the water in the defrost pan will take longer to
evaporate. This is normal when it is hot or humid.
The motor seems to run too much
• Is the room temperature hotter than normal?
Expect the motor to run longer under warm conditions. At
normal room temperatures, expect your motor to run about
40% to 80% of the time. Under warmer conditions, expect it
to run even more of the time.
• Has a large amount of food just been added to the
refrigerator?
Adding a large amount of food warms the refrigerator. It is
normal for the motor to run longer in order to cool the
refrigerator back down.
• Is the door opened often?
Expect the motor to run longer when this occurs. In order to
conserve energy, try to get everything you need out of the
refrigerator at once, keep food organized so it is easy to find,
and close the door as soon as the food is removed.
• Are the controls not set correctly for the surrounding
conditions?
Refer to the "Setting the Controls" section.
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