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TROUBLESHOOTING
First try the solutions
suggested
here or visit our website
at www.whirlpool.com/help
for assistance
and to possibly
avoid a service call.
Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
Empty pockets and use garment bags
Small items may have been caught in pump or between basket
for small items,
and tub, which can slow draining.
Using a cycle with a low spin speed.
Incorrect or wrong
wash or rinse
temperatures
The washer may be tightly packed or
unbalanced.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended
cycle/speed spin
for your garment. To remove extra water in the load, select
DRAIN & SPIN. Load may need to be rearranged to allow even
distribution of the load in the basket.
Tightly packed or unbalanced
loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain &
Spin cycle to remove excess water. See "Using Your Washer"
for loading recommendations.
Check plumbing for correct
Check drain hose for proper installation. Use drain hose form
drain hose installation. Drain hose
and securely attach to drainpipe or tub. Do not tape over drain
extends into standpipe farther than
opening. Lower drain hose if the end is higher than 96" (2.4 m)
4.5" (114 mm).
above the floor. Remove any clogs from drain hose.
Too much detergent causing suds to
Use only HE detergent. Always measure and follow detergent
slow or stop draining and spinning,
directions for your load. To remove extra suds, select RINSE &
SPIN. Do not add detergent.
Dry spots on load
High speed spins extract more
The high spin speeds combined with airflow during the final
after cycle
moisture than traditional topqoad
spin can cause items near the top of the load to develop dry
washers,
spots during the final spin. This is normal.
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled
Energy Star _*) q ualified washers use cooler wash and rinse water
wash temperatures,
temperatures than traditional topqoad washers. This includes
cooler hot and warm washes.
Load not rinsed
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
The washer is less efficient at rinsing when tightly packed.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
J
14
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