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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
_,,
12
Check the following for
proper installation or see
"Using Your Washer"
section.
Clicking or metallic
noises
Gurgling or humming
Humming
Check the following for
proper installation:
Not enough water
in washer
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet. See "hstallation
hstructions."
Check floor for flexing or sagging. Hf f looring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in "hstallation
hstructions."
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Do not tightly pack. Avoid washing single items.
Use Bulky cycle for oversized, non-absorbent
items such as
jackets and small comforters.
See "Cycle Guide" and "Using Your Washer" in this "Use and
Care Guide."
Objects caught in washer
drain system.
Washer may be draining water.
The sensing light is on.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
recommended.
Load not completely
covered
in water.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
Htmay be necessary to call for service to remove items.
Htis normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Htis normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are
removed during the spin/drain cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal. Sensing spins will take several minutes
before water is added to the washer.
Water may splash off basket if washer is not level.
Check that load is not unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load
will not be completely
underwater. The washer senses load sizes
and adds correct amount of water for optimal cleaning. See
"What's New under the Lid."
IMPORTANT:
Do not add more water to washer. The added
water lifts the load off the washplate, resulting in less cleaning.
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