Avoid Service Checmist - Kenmore 790.9010 Series Use & Care Manual

Avoid Service Checklist
You may save the cost and inconvenience of an unnecessary service call by first reviewing this Checklist of commonly
encountered problem situations.
You will be charged for a service call while the appliance is in warranty if the problem is not caused by defective product
workmanship or materials.
Your new appliance is a carefully engineered product. Many times, what appears to be a reason to call service requires
nothing more than a simple adjustment you can easily make in your own home.
OCCURRENCE
Range is not level.
POSSIBLE CAUSE/SOLUTION
Poor installation. To level range, refer to Leveling Section on page 9 in this
Use and Care Guide. When range is level, cooktop may appear out of
alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support
range. Contact a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be
sure cabinets are square and have sufficient room for range clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
Cabinets not square or are built in too tight. Contact a cabinet maker to
correct the problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be
lifted over carpet.
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Entire range or oven does not
operate.
Make sure cord/plug is inserted tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or
qualified servicer.
Power outage. Check house lights to be sure. Call your local electric
company for service.
Oven control beeps and displays F1, Electronic control has detected a fault condition. Push CANCEL to clear
F3 or Fg. the display and stop beeping. Program oven again. If fault recurs, record
fault number. Push CANCEL and contact a qualified servicer.
Oven and/or cooktop lights does not Replace or tighten bulb. See "Changing Oven Light" in this Guide for
work. instructions.
Surface unit does not heat. No power to the appliance. Check steps under "Entire Range or Oven Does
Not Operate" in this Avoid Service Checklist.
incorrect control setting. Make sure the correct control is on for the surface
unit to be used.
Scratches or abrasion on cooktop
surface.
Coarse particules such as salt and sand between cooktop and utensils can
cause scratches. Be sure cooktop surface and bottoms of utensils are
clean before usage. Small scratches do not affect cooking and will become
less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. See "To Clean the Glass Cooktop" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed
cookware.
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