Haier HLP21E User Manual page 21

Before calling for service, determine the symptoms and follow the suggested
solutions:
Washer does not operate:
• Check if the unit is plugged in. The plug may have come loose,
• Check if the electrical wall receptacle is of proper voltage.
• Check if the circuit breaker needs to be reset or if the fuse needs to be replaced,
• Check if the washer is overloaded, Reload and redistribute the clothing to
rebalance the machine,
• Check if the door is open, You may have to close the door properly,
• Check if the program selections are set properly. You may have to adjust the
settings.
• Check the Power "ON/OF" button to see if it is in the OFF position, You may
need to press the button to set it in the ON position,
• Check if the "Start/Pause" button is on "Pause" mode. Press this button to start the
wash process,
• The wash process is paused, This is normal, The clothing sensor is checking to
verify that there are clothes inside the washtub, Water will be added
approximately 48 seconds later,
• The pulsator pauses during incoming water flow in the wash and rinse cycle. This
is normal, This prevents splashing during water inlet,
• The washer may need to be reloaded and the clothes may need to be rebalanced.
Problems with water:
• Not enough water is coming in - The water faucet may need to be fully turned
ON. Water hose may be tangled or bent, Straighten the hose. Check the water
level selection. It may need to be readjusted, This may cause the wash program to
pause for a few minutes after water inlet,
• Water leaks - This is due to improper installation of the drain hose or fill hose,
Your home drain may be clogged. You may need to tighten the hose, check the
plumbing or call a plumber. Water may also leak if the machine is overloaded or
if too much detergent is used,
• Water does not drain - This is due to improper installation of the drain hose. You
may need to connect the drain hose properly. Check the position of the drain
hose, The drain hose may be clogged or bent,
• Water flows out of the drain hose during the first use of the machine - This may
be the water left in the tub after the factory inspected the unit to test its
performance in order to ensure the best quality. 20