Troubleshooting - Onkyo HTX-22HD Instruction Manual

Troubleshooting

If you have any trouble using the HTX-
22HD, look for a solution in this section. If
you can't resolve the issue yourself, contact
your Onkyo dealer.
Before you contact your Onkyo dealer,
try resetting the HTX-22HD, as follows:
To reset the HTX-22HD to its factory defaults,
turn it on and, while holding down the [LIS-
TENING MODE] button, press the
[ON/STANDBY] button. "Clear" will appear on
the display and the HTX-22HD will enter
Standby mode.
Note that resetting the HTX-22HD will
delete all of your custom settings.
Power
Can't turn on the HTX-22HD
• Make sure that the power cord is plugged into the
wall outlet properly.
• Unplug the power cord from the wall outlet, wait
5 seconds or more, then plug it back in again.
Audio
There's no sound or it's very quiet
• To listen to an audio source that's connected to an
HDMI input, make sure that input is assigned to
an input selector (page 37).
• To listen to an audio source that's connected to an
OPTICAL, COAXIAL, or LINE input, make
sure that input is assigned to an input selector
(page 36).
• Make sure you've selected the appropriate input
selector (page 39).
• Check the volume (page 39). The HTX-22HD is
designed for home theater enjoyment and has a
wide volume range for precise adjustment.
• Make sure that all audio connecting plugs are
pushed in all the way (page 21).
• Make sure that the cables are properly connected
to the output jacks on the source component.
• Make sure that the polarity of the speaker cables
is correct, and that the bare wire is in contact with
the metal part of each speaker terminal (page 21).
• Make sure that the speaker cables are not short-
ing.
• Check the digital audio output settings on the
source component. On some game consoles, such
as those that can play DVDs, the default setting is
off.
• With some DVD-Video discs, you need to select
an audio format from a menu or with the AUDIO
button on your DVD player's remote controller.
• If your turntable doesn't have a phono preamp
built-in, you must connect one between it and the
HTX-22HD.
• If your turntable uses an MC cartridge, you must
connect an MC head amp, or an MC transformer
and a phono preamp.
• Check the speaker settings (pages 56).
• If the digital signal format is set to PCM or DTS,
set it to Auto (page 70).
• If there's no sound from a DVD player connected
to an HDMI IN, check the DVD player's output
settings, and be sure to select a compatible audio
format.
Only the front speakers produce sound
• When the Stereo or Mono listening mode is
selected, only the front speakers and subwoofer
produce sound.
• Check the Speaker Configuration (page 56).
Only the center speaker produces sound
• If you use the Dolby Pro Logic IIx Movie or
Dolby Pro Logic IIx Music listening mode with a
mono source, such as an AM radio station or
mono TV program, the sound will be concen-
trated in the center speaker.
• Check the Speaker Configuration (page 56).
The center speaker produces no sound
• When the Stereo or Mono listening mode is
selected, the center speaker produces no sound
(page 49).
• Check the Speaker Configuration (page 56).
The surround speakers produce no sound
• When the Stereo or Mono listening mode is
selected, the surround speakers produce no
sound.
• Depending on the source and the current listen-
ing mode, not much sound may be produced by
the surround speakers. Try another listening
mode (page 42).
• Check the Speaker Configuration (page 56).
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