Dyson stowaway DC23 Helpline Manual
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Dyson stowaway DC23 Helpline Manual

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Summary of Contents for Dyson stowaway DC23

  • Page 2: Table Of Contents

    Contents Page Features and benefits Assembling and Operating Carrying the machine Bin emptying and Cleaning the shroud and washing the bin Washing the pre-motor filter Parts guide Parts recognition (exploded diagrams) Airflow Filtration Helpline diagnostics The Dyson 5 year guarantee...

  • Page 4: Assembling And Operating

    helplinemanual Assembling Extend telescopic wand handle ensuring both sections lock in place. (NB. The length of the telescopic wand handle is not adjustable.) Attach cyclone top and bin assembly. Slide hose into inlet. Insert the floor tool into Clip hose retaining bracket into front of machine.
  • Page 5 helpline manual Operating Low profile contact head To prevent the low profile contact head from sticking to loose Press pedal to change between settings for delicate rugs/hard floors and carpets. rugs open the bleeds on the underside. Power floor tool. (Motorhead variant only.) When you start the machine, the power floor tool is set to the brush ON mode.

  • Page 6: Carrying The Machine

    helplinemanual Operating Pressthe suction reduction button Accessory tools can be fitted to wand to prevent the wand handle from handle or hose as required. sticking to loose fabrics such as curtains. Carrying the machine Wrap the hose around the machine and fix the wand handle in place on the side of the cyclone assembly. Place the floor tool in the parking yoke at the rear of DC23.

  • Page 7: Bin Emptying And Cleaning The Shroud And Washing The Bin

    helpline manual Bin emptying Empty bin as soon as the MAX mark is reached. Option Option 2 Press catch to release cyclone and bin Empty directly into dust bin. Emptying carefully into a bag is from the machine. recommended for allergy sufferers. Cleaning the shroud and washing...

  • Page 8: Washing The Pre-Motor Filter

    helplinemanual Washing the pre-motor filter Unplug and place machine on its side for Turn release catch, lift the pre-filter cover ease of access, and remove the pre-filter. Allow 24 hours to dry. Ensure filter is Rinse and squeeze filter under cold tap. completely dry before refitting into machine.

  • Page 9: Parts Guide

    Parts guide Pre=mator filter Telescopic wand The pre-filter separates particles as small The wand is telescopic and compacts for as cigarette smoke (0.1 microns). Should convenient storage. be washed every 3-6 months. HEPA Post filter Kills bacteria and mould. 1. Brush tool 2.
  • Page 10 heipline manua! Parts guide Telescopic wand and Hose (Motorhead variant) The hose wraps around the machine for easy storage. Pre=filter cover Can be easily removed fred. (Supplied with wheel.) Mini turbine head Ideal for removing pet hair and fibres from confined spaces. End cap (Motorhead variant)
  • Page 11 DC23 Parts guide: additional accessory tools Hard floor tool Flexi crevice tool Up top tool Improved pick-up Extends and flexes to Revolving, multi-angular on hard floors. clean awkward gaps. head designed to ease cleaning in awkward spaces. Mini Flat=out Head Stubborn dirt brush Soft dusting brush...

  • Page 12: Parts Recognition (Exploded Diagrams)

    helpline manual Parts recognition: Main body Cable Rewind Actuator Spring On/Off Actuator Switch Spring Screw Switch Housing Rewind Cyclone Release Catch Cable Assy Screw Spring Cyclone Release Catch Housing Upper Chassis Rear Hose Guide Screw Tool Storage Screw Park Yoke (Motorhead) Cyclone Inlet (Passive)
  • Page 13 helpline manual Parts recognition: Cyclone assembly Cyclone Assy Bin Assy i ....... • Bin Base Seal FDC/IDC Seal Bin Base Assy...
  • Page 14 helplinemanual Parts recognition: Wand and hose Screw Stubborn Dirt Brush Assy Wand Handle Cover Wand Handle Universal Fit Adaptor >, Screw p ....Flexi Crevice Screw Tool Assy Universal Fit Adaptor L ....Power Wand p ....Hose Assy Hard Floor Tool Assy Wand Cuff Cover .__:'_ ........
  • Page 15 helpline manual Parts recognition: Motor head floor tool Screw Gimble Cover Axle Brushbar Actuator Washer Spring Glamour Cap Stow Microswitch Cam E-Clip Screw Outer Wheel Hub Stow Neck Cover Internal Hose Assy _" End Cap Assy Right Brushbar Motor Brush Housing Brushbar Motor End Mount Ropeseal...

  • Page 16: Airflow

    heipline manua! DC23 Airflow This section illustrates the direction of airflow through DC23o The dirty air flows through the wand and hose and then continues up the inlet and into the clear bin. The filtration process starts in the clear bin. Larger debris is separated from the airflow. The air is then directed through the shroud and up through the core separator and on into the smaller cyclones in the cyclone top.

  • Page 17: Helpline Diagnostics

    helpline manual Helpline diagnostics This section is a Helpline Operators guide to DC23 fault diagnostics and a checklist of procedures that should be carried out before booking a repair. In some cases, DC23 can be easily repaired over the telephone. If a customer reports any of the following faults listed below, go to the relevant page number.
  • Page 18 Loss of pick-up from the low profile contact head Carry out these checks if the customer reports low suction or Jossof pick-up from the low profile contact head° For turbine head variants carry out the 'Turbine head brush bar not operating' checks on po21 before continuing with checks from this section°...
  • Page 19 Loss of pick-up from the low profile contact head Refit hose back into the inlet. Reconnect the hose. Switch machine Separate the hose from the wand handle° Switch machine ON and test OFF and separate the low profile suction from the end of the hose. If contact head from the telescopic wand.
  • Page 20 Power floor tooJ brush bar not operating The brush bar on DC23 Motorhead is powered by its own motor. The brush bar will stop rotating if it becomes obstructed. If the customer is advising that the brush bar is not operating or rotating, this maybe due to the brush bar motor cut-out.
  • Page 21 Turbine head brush not operating The brush bar will stop rotating if it becomes obstructed° The brush bar will operate immediately, once the obstruction is cleared° seal Plunger Press the release catch and remove Turn machine OFF and remove turbine Undo both soleplate fasteners, release the turbine head.
  • Page 22 Machine cutting out: thermal cut-out if the customer is advising that the main vacuum motor power has cut-out*, complete the checks below. Note, if the main vacuum motor has cut-out, it is likely the power floor tool (if applicable) will continue to operate. if the customer is advising that the power floor tool (if applicable) is not operating or rotating (but the main vacuum motor is operating), complete the 'Power floor tool brush bar not operating' checks on page 20.
  • Page 23 With the exception of the power fuse needing changing or a problem related to the power supply in the customers home, if the fault is any of the above, arrange a repair. Note: The Dyson guarantee does not cover wear and tear to the cable and plug, or the pick-up of liquids. Important...

  • Page 24: The Dyson 5 Year Guarantee

    Repairs or alterations carried out by parties other than Dyson or its authorised agents..........advice and support We'll help you choose the right Dyson and give you any advice and assistance you need when you're using it. You can contact us anytime at www.dyson.com or call our team of experts.
  • Page 25 This controlled document contains CONFIDENTIAL information and must not be copied or distributed unless specifically authorised by the Dyson Technical Service Department. Its content is solely for the use of Dyson personnel or Dyson appointed representatives. DC23 Helpline Manual Produced by Dyson Technical Service.

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