Helpline Diagnostics - Dyson stowaway DC23 Helpline Manual

Helpline diagnostics
helpline manual
DC
This section is a Helpline Operators guide to DC23 fault diagnostics and a checklist of procedures that should be carried out before
booking a repair.
In some cases, DC23 can be easily repaired over the telephone. If a customer reports any of the following faults listed below, go to
the relevant page number.
Always make sure you ask the customer to unplug the machine before carrying out any maintenance or checks (unless otherwise
specified).
Contents Page
Loss of pick-up from the low profile contact head
Power floor tool brush bar not operating
Turbine head brush bar not operating
Machine cutting out: thermal cut-out
Unusual noises and smells
Power failure
18
20
21
27
27
28
Important advice
CAUTION: If the fault is related to
any electrical or mechanical issues,
please ask the customer not to use
the machine until a repair has been
carried out.
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