Dyson stowaway DC23 Helpline Manual page 23

Power failure
helpline manual
DC
Before completing these checks, it is important to determine whether or not the thermal cut-out has activated - was the machine in
use when the power stopped? If so, follow the checks on page 22. Otherwise, carry out these checks if the customer has reported
power failure.
Note: If the customer advises you the machine was working intermittently - cutting in and out in quick bursts, as the machine is moving
back and forth - arrange a repair, as this may indicate a cable problem. Also advise the customer not to use the machine until a
repair has been carried out.
Ask the customer to
_'- unplug the machine.
_!_i ' Examine the plug thoroughly for
"..J damage or burn marks. Check the
front and back of the plug.
Make sure the customer's home has
\_) power. Check trip switch and fuse
box.
_"', Test the socket with a different
_',_',,_ appliance.
/'_ii',/ Check the length of the cable for
*',.i_,/ wear and tear, such as splits or
damage.
<,,77_ i
*UK only. Make sure a 13 amp fuse is fitted. Also
try a 13 amp fuse from a known working appliance.
Note: 5 or 7 amp fuses will blow on initial start up
due to motor current surge.
_!7'_",_ Has water or any other liquid been
"MJ picked up which may have caused
electrical problems?
With the exception of the power fuse needing changing or a problem related to the power supply in the customers home, if the fault
is any of the above, arrange a repair.
Note: The Dyson guarantee does not cover wear and tear to the cable and plug, or the pick-up of liquids.
Important advice
CAUTION: If the fault is related to any electrical or mechanical issues, please ask the customer not to use the
machine until a repair has been carried out.
Unusual noises and smells
Carry out the relevant checks if the customer reports any unusual machine noises or smells.
• If the noise is a loud, grinding sound, (possibly with strong odour), this may indicate a problem with the motor. A repair should
be booked. Advise the customer not to use the machine until after a repair has been carried out. Also check the cleaner head
for obstructions or damage.
• If the noise is a high pitched or whistling sound, complete the suction/blockage checks on pages (19-21) before booking a
repair.
• If the customer reports a rattling noise, check to make sure that there is nothing rattling around in the clear bin. If the noise
remains, carry out the blockage checks on pages (19-21), before booking a repair.
• If the customer reports a strong, electrical type burning smell, book a repair and advise the customer not to use the machine. If
the smell is related to something that may have been picked up, carry out the blockage checks on pages (19-21). Also, ask the
customer to wash the clear bin and pre-filter.
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