Before You Call; Solutions To Common Problems; Avoid Service Checklist - Frigidaire PLCF489GC - 40 Inch Dual Fuel Range Use & Care Manual

Avoid Service Checklist

You may save the cost and inconvenience of an unnecessary service call by first reviewing this Checklist of commonly
encountered problem situations.
You will be charged for a service call while the appliance is in warranty if the problem is not caused by defective product
workmanship or materials.
OCCURRENCE
Range is not level.
Cannot move appliance
easily. Appliance must
be accessible for service.
Entire range or oven
does not operate.
*Oven control beeps and
displays F10, F30 or F90.
Oven and/or cooktop
lights does not work.
Surface unit does not
heat.
Surface burners do not
light.
Surface burner flame
burns half way around.
Surface burner flame is
orange.
Scratches or abrasions
on cooktop surface.
Metalmarks.

Before you call

Solutions to Common Problems

POSSIBLE CAUSE/SOLUTION
1) Poor installation. When range is level, cooktop may appear out of alignment if
countertop is not level. 2) Weak, unstable floor. Be sure floor is level and can adequately
support range. Contact a carpenter to correct sagging or sloping floor. 3) Kitchen cabinet
misalignment may make range appear to be unlevel. Be sure cabinets are square and
have sufficient room for range clearance.
1) Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem. 2) Contact builder or installer to make appliance accessible. 3) Carpeting
interferes with range. Provide sufficient space so range can be lifted over carpet.
1) Make sure cord/plug is tightly into outlet. 2) Service wiring is not complete. Contact
your dealer, installing agent or authorized servicer. 3) Power outage. Check house lights
to be sure. Call your local electric company for service.
1) Electronic control has detected a fault condition. Push CLEAR to clear the display and
stop beeping. Program oven again. If fault recurs, record fault number. Push CLEAR and
contact an authorized servicer.
1) Replace or tighten bulb. See "Changing Oven Light" in this Guide for instructions.
1) No power to the appliance. Check steps under "Entire Range or Oven Does Not
Operate" in this Avoid Service Checklist. 2) Incorrect control setting. Make sure the
correct control is on for the surface unit to be used.
1) Surface control knob has not been completely turned to LITE. Push in and turn the
surface control knob to LITE (until burner ignites) and then turn the surface control knob
to the desired flame size. 2) Burner ports are clogged. Clean burners. See "To Clean
Burner Grates, Contoured Burner Pans, Burner Cap and Burner Base" under General
Cleaning. With the burner off, use small-gauge wire or needle to clean ports or slots. 3)
Gas supply is turned off. Turn gas supply on.
1) Burner ports or slots are clogged. With the burner off, clean by using a small-gauge
wire or needle to lean ports or slots. 2) Moisture is present after cleaning. Lightly fan the
flame and allow the burner to operate until flame is full. Dry the burners thoroughly
following instructions under General Cleaning.
1) Dust particles in main line. Allow the burner to operate a few minutes until flame turns
blue. 2) Salt air in coastal areas. A slightly orange flame is unavoidable.
1) Coarse particles such as salt or sand between cooktop and utensil can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time. 2) Cleaning
materials not recommended for ceramic-glass cooktop have been used. See "To Clean
the Cooktop Glass" section under general cleaning. 3) Cookware with rough bottom has
been used. Use smooth, flat-bottomed cookware.
1) Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
"To Clean the Cooktop Glass" section under General Cleaning.
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