Related Manuals for Ericsson DT360
Summary of Contents for Ericsson DT360
- Page 1 User Guide BusinessPhone Communication Platform Cordless Telephones DT310 / DT360 / DT368...
- Page 2 THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
- Page 3 Welcome to the User Guide for the Cordless DT310, DT360 and DT368 phones in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of: • BusinessPhone 250 • BusinessPhone 50 • BusinessPhone 128i The features described in this User Guide are related to version 5.1 of the BusinessPhone Communication Platform.
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Page 4: Table Of Contents
Group facilities ...51 Other useful facilities ...54 Security ...60 Least Cost Routing ...63 Phone book ...64 Adjustments...68 Installation...69 Trouble shooting ...73 Glossary ...75 Useful hints ...77 Index ...78 Quick reference guide - DT310...80 BusinessPhone - Cordless DT310 / DT360 / DT368... -
Page 5: Important
HOW TO USE THIS MANUAL Example : BusinessPhone - Cordless DT310 / DT360 / DT368 Consider these suggestions and guidelines to keep your telephone in good shape and working properly. The Cordless is not specified as intrinsically safe, so do not use it in hazardous areas. -
Page 6: Cordless Dt310
Note: To see which Cordless telephone you have, see your Cordless above the right display corner. Accessory Connector Battery BusinessPhone - Cordless DT310 / DT360 / DT368 Warning Light (Ringing, Battery low, exit cover area). Display (2 rows) Display at rest. - Page 7 Display info The DT310 display Display icons BusinessPhone - Cordless DT310 / DT360 / DT368 The display gives you visual feedback on the current status by showing different statuses, visualised by icons. Standby On when your Cordless is locked to the system and flashes when you are outside the coverage area.
- Page 8 Charge the battery. While charging, you can use your Cordless normally. Note: During calls, you cannot switch off your telephone. Press Press The display turns blank and your Cordless is switched off. BusinessPhone - Cordless DT310 / DT360 / DT368...
- Page 9 ANSWER CALLS End the call MAKE CALLS BusinessPhone - Cordless DT310 / DT360 / DT368 A ringing signal indicates an incoming call. The ringing type tells you whether the call is an internal, external or call-back call. Press to answer...
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Page 10: Cordless Dt360
Off hook: lower earpiece volume. R-key Microphone This section gives you a short description of your DT360 Cordless telephone, how to switch on/off your Cordless and how to answer and make calls. Note: To see which Cordless telephone you have, see your Cordless above the right display corner. - Page 11 Signs in the text rows < – BusinessPhone - Cordless DT310 / DT360 / DT368 The display gives you visual feedback on all actions that you perform, and also textual warnings. The upper two rows are text rows (12 possible characters in each row), showing menus that you can access, names and numbers that you edit or dial, your phone id etc.
- Page 12 For example displaying of date, time and the number of an incoming call. Ask your system administrator if you require additional display features. BusinessPhone - Cordless DT310 / DT360 / DT368...
- Page 13 THE PORTABLE Switch on the DT360 Switch off the DT360 BusinessPhone - Cordless DT310 / DT360 / DT368 Press until the display lights up If the Cordless does not switch on or the battery icon starts flashing, the battery is low. Charge the battery. While charging, you can use your Cordless normally.
- Page 14 If the Cordless rings at an inconvenient moment: Press to suppress the ringing for the moment Note: Calls can be answered at any time, no matter if you are programming, or keying in a number etc. Press BusinessPhone - Cordless DT310 / DT360 / DT368...
- Page 15 MAKE CALLS Off Hook BusinessPhone - Cordless DT310 / DT360 / DT368 How to make internal and external calls. Enter the telephone number and press Your Cordless will go off hook and dial the number. On the display ” ” is shown, this being your next choice.
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Page 16: Cordless Dt368
Note: To see which Cordless telephone you have, see your Cordless above the right display corner. Accessory Connector Battery BusinessPhone - Cordless DT310 / DT360 / DT368 Warning Light (Ringing, Battery low, exit cover area) Display (3 rows) Display at rest, 888 is (your) extension number. - Page 17 Signs in the text rows < – BusinessPhone - Cordless DT310 / DT360 / DT368 The display gives you visual feedback on all actions that you perform, and also textual warnings. The upper two rows are text rows (12 possible characters in each row), showing menus that you can access, names and numbers that you edit or dial, your phone id etc.
- Page 18 For example displaying of date, time and the number of an incoming call. Ask your system administrator if you require additional display features. BusinessPhone - Cordless DT310 / DT360 / DT368...
- Page 19 THE PORTABLE Switch on the DT368 Switch off the DT368 BusinessPhone - Cordless DT310 / DT360 / DT368 Press until the display lights up If the Cordless does not switch on or the battery icon starts flashing, the battery is low. Charge the battery. While charging, you can use your Cordless normally.
- Page 20 If the Cordless rings at an inconvenient moment: Press to suppress the ringing for the moment Note: Calls can be answered at any time, no matter if you are programming, or keying in a number etc. Press BusinessPhone - Cordless DT310 / DT360 / DT368...
- Page 21 MAKE CALLS Off Hook BusinessPhone - Cordless DT310 / DT360 / DT368 How to make internal and external calls. Enter the telephone number and press Your Cordless will go off hook and dial the number. On the display the duration time of the call is shown.
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Page 22: Outgoing Calls
Press to redial the saved number Note: This chapter only applies to the DT360 and DT368 telephones. The last ten (twenty on the DT368) dialled numbers are memorised by your Cordless. You can redial one of these numbers by selecting the number from the Last Dialled list. - Page 23 CALL-BACK BUSY EXTENSION Camp-on Intrusion BusinessPhone - Cordless DT310 / DT360 / DT368 You call an extension and receive busy tone or get no answer. Press and go ”on hook” Verification tone. You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call.
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Page 24: During Calls
You can even transfer calls to busy extensions. The other party will hear a muted signal (camp-on), and the call will be extended, as soon as the ongoing call is terminated (if camp- on is allowed). BusinessPhone - Cordless DT310 / DT360 / DT368... - Page 25 Inquiry via the phone book on DT360 and DT368 BusinessPhone - Cordless DT310 / DT360 / DT368 You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time.
- Page 26 Press again, to turn the microphone on Note: It is advised to use this feature instead of putting a call on hold. A call on hold may be diverted to your operator, directly or after some time. BusinessPhone - Cordless DT310 / DT360 / DT368...
- Page 27 DIAL MODE Change to tones on DT310 BusinessPhone - Cordless DT310 / DT360 / DT368 If the Cordless rings or a warning sounds at an inconvenient moment, e.g. when the battery runs low you will be warned by a battery low sound (4 short beeps).
- Page 28 Select ”SendPause” and press to confirm A ”-” is displayed and the dial tone pause is sent. If you are entering a phone number on hook: Press to enter a dial tone pause BusinessPhone - Cordless DT310 / DT360 / DT368 ”...
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Page 29: Call Forwarding
FIXED DIVERSION Activate fixed diversion Cancel diversion BusinessPhone - Cordless DT310 / DT360 / DT368 When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. - Page 30 On the DT368 display the actual follow me state is shown. Note: An individual internal diversion cannot be activated if an individual external diversion is already activated. Dial Individual diversion is cancelled. BusinessPhone - Cordless DT310 / DT360 / DT368...
- Page 31 Cancel external diversion Re-activate external diversion BusinessPhone - Cordless DT310 / DT360 / DT368 To set a new individual external diversion address: Dial Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits.
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Page 32: Follow Me
Dial Dial the extension number and press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. BusinessPhone - Cordless DT310 / DT360 / DT368... -
Page 33: Information
INFORMATION GENERAL BusinessPhone - Cordless DT310 / DT360 / DT368 If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absence info. -
Page 34: Pre-Defined Texts
Press to enter the information On the DT368 the programmed absence info will be shown in the display. Vacation, back June 27 If you do not know the time of return, just press #. Information active. BusinessPhone - Cordless DT310 / DT360 / DT368... -
Page 35: Voice Information
Voice information BusinessPhone - Cordless DT310 / DT360 / DT368 Dial to enter the information mode Press and speak Press to play-back and listen to your recording Press and speak to re-record Press to send Information active. Note: You can dial your own extension number if you want to check your information. -
Page 36: Save Information
Verification tone. Information is passive and stored for later use. When the information is switched off: Dial Press to activate saved info Verification tone. Information is active. Dial to erase info Verification tone. BusinessPhone - Cordless DT310 / DT360 / DT368... -
Page 37: Internal Messages
INTERNAL MESSAGES GENERAL Password protection BusinessPhone - Cordless DT310 / DT360 / DT368 You can send a call-back or a voice message when you call an extension and receive busy tone or get no answer. This section also describes how to record a personal voice message and how to forward a voice message. -
Page 38: Send Message
See also section ”Mailbox System“. Press to send a ”call me” message If you want, you can send a voice message instead: Press and speak Press to play-back Press and speak to re-record Press to send BusinessPhone - Cordless DT310 / DT360 / DT368... - Page 39 On the DT368 received messages are indicated with a message icon and the number of queued messages. On the DT310 and DT360 a special dial tone is used to indicate waiting messages. Received messages are divided into following three categories: •...
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Page 40: Forward A Voice Message
Note: The received message is a copy, i.e. it can be deleted without deleting the original message. Repeat the procedure to forward the message to another mailbox Press to finish the procedure BusinessPhone - Cordless DT310 / DT360 / DT368... - Page 41 DICTAPHONE Record message BusinessPhone - Cordless DT310 / DT360 / DT368 If you want to record and retrieve personal voice messages you can use the dictaphone. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Check and store received messages”.
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Page 42: Mailbox System
Divert your extension to the mailbox system. Dial Dial the number to the mailbox system Ask the system administrator for your defined mailbox system number. Press Special dial tone. Dial Special dial tone. BusinessPhone - Cordless DT310 / DT360 / DT368... - Page 43 Retrieve messages - externally BusinessPhone - Cordless DT310 / DT360 / DT368 When you receive a special dial tone or when the message icon appears in the display. Note: A special dial tone is also used to indicate an activated diversion.
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Page 44: Outcall (External) Notification
Note: If you do not acknowledge the notification within the pre-programmed time, the connection is cancelled and repeated later (ask the system administrator for the programmed number of notification attempts). BusinessPhone - Cordless DT310 / DT360 / DT368... - Page 45 Programming BusinessPhone - Cordless DT310 / DT360 / DT368 Dial Note: Depending on the configuration, you might be asked for your password. Follow the voice announcements You can program the external notification number, the notification time and activate/deactivate the function.
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Page 46: Personal Greeting
When you activate the diversion, the recorded greeting is played to the next caller. Press to end Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information. BusinessPhone - Cordless DT310 / DT360 / DT368 Code... -
Page 47: Abbreviated Numbers
ABBREVIATED NUMBERS INDIVIDUAL ABBREVIATED NUMBERS BusinessPhone - Cordless DT310 / DT360 / DT368 ABBREVIATED NUMBERS By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as ”common abbreviated numbers” in the exchange. - Page 48 Note: If your public network requires waiting for a second dial tone, press “ ”. Press Verification tone. Dial Select an abbreviated number between 0 and 9 and press Verification tone. Dial Verification tone. BusinessPhone - Cordless DT310 / DT360 / DT368...
- Page 49 Example: BusinessPhone - Cordless DT310 / DT360 / DT368 ABBREVIATED NUMBERS Note: This section only applies to the DT360 and DT368 telephones. You can call someone by pressing the first character(s) of a name and then scroll through the name list to search for the name and number.
- Page 50 Key more characters or the full name in the second step and press Confirm and Kim’s number will be dialled Note: This method allows you to correct key presses. How to write text, see section ”Phone book”. BusinessPhone - Cordless DT310 / DT360 / DT368...
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Page 51: Group Facilities
GENERAL GROUP HUNTING Log in BusinessPhone - Cordless DT310 / DT360 / DT368 When you are working together in a team the following group facilities can be very useful. Your telephone can be included in one or several hunt groups. - Page 52 Note: If you are logged in to more than one huntgroup and log out from one of them, the display (DT368 only) will show a “logged out-message”. To log out from all hunt groups: Dial Press BusinessPhone - Cordless DT310 / DT360 / DT368...
- Page 53 GROUP CALL PICK-UP COMMON BELL BusinessPhone - Cordless DT310 / DT360 / DT368 In a pick-up group, any member can answer any individual call to group members. You answer a call to a group member by dialling a special answering number. Please ask your system administrator for the configured number.
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Page 54: Other Useful Facilities
(00-23) hour + (00-59) minute. When the time is reached your phone rings with recall signal. Note: If you receive busy tone, your extension does not have the authority to set a reminder. Dial to cancel all settings BusinessPhone - Cordless DT310 / DT360 / DT368... - Page 55 ACCOUNT NUMBER Verified or own account number BusinessPhone - Cordless DT310 / DT360 / DT368 OTHER USEFUL FACILITIES An account number can be entered to debit telephone costs to different accounts. Depending on the system configuration the account number has to be entered from a verified account number list (predefined) or you can invent an own account number.
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Page 56: Tandem Configuration
The DT368 display indicates that a second user is logged on. For incoming calls: • Both telephones are treated as 1 single extension. For outgoing calls: • Both telephones are treated as 2 separate extensions. BusinessPhone - Cordless DT310 / DT360 / DT368... - Page 57 AUTOMATED ATTENDANT BusinessPhone - Cordless DT310 / DT360 / DT368 OTHER USEFUL FACILITIES Dial to log off the secondary telephone For incoming calls: • The ”secondary” telephone cannot be called and the ”primary”...
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Page 58: Direct Inward System Access
Dial the external number Use the external diversion function Procedure, see section “Call forwarding”. Note: If you program a new diversion address, remember to re- set it when you return to your office. BusinessPhone - Cordless DT310 / DT360 / DT368... - Page 59 NETWORKING IP CALLS BusinessPhone - Cordless DT310 / DT360 / DT368 OTHER USEFUL FACILITIES Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN).
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Page 60: Security
Dial to block your extension Verification tone, your extension is blocked. Dial to re-open Dial your password and press to re-open Verification tone, your extension is open for use. BusinessPhone - Cordless DT310 / DT360 / DT368... -
Page 61: Select Password
SELECT PASSWORD BusinessPhone - Cordless DT310 / DT360 / DT368 You can use your four-digit password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the message system or when you are using the DISA function. -
Page 62: Bypass Blocked Extension
This makes it possible to make a call on another, blocked extension, by using your password. Dial Dial your password Press Dial your extension number Press Dial tone. You can make one call from the extension. BusinessPhone - Cordless DT310 / DT360 / DT368... -
Page 63: Least Cost Routing
Use least cost routing Calling least cost routing BusinessPhone - Cordless DT310 / DT360 / DT368 LEAST COST ROUTING Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. -
Page 64: Phone Book
PHONE BOOK GENERAL ACCESS THE PHONE BOOK Note: This chapter only applies to the DT360 and DT368 telephones. Your Cordless is equipped with a fixed phone book (a pre-programmed directory for up to 1000 names) that is useful to people in your organisation. These names are marked with a key-sign when displayed, to indicate that you cannot edit or delete them. - Page 65 WHO CALLED LIST Call back callers BusinessPhone - Cordless DT310 / DT360 / DT368 Note: This section only applies to the DT368 and DT360 telephones. Your phone keeps a list of people who have called you (if supported by the network). Whenever there are entries in the who called list, you can view or call-back the numbers with the ”WhoCalled”...
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Page 66: Write Text
L 4 times result 5 Note for DT360: Characters å, ø and ç are at key 1. Other European characters are composed by pressing * or #, followed by the relevant key. The ‘æ’ and ‘ß’ are not included. - Page 67 Example : DT310 Example : DT368 BusinessPhone - Cordless DT310 / DT360 / DT368 To enter ü press # followed by 8 Key 8 has to be pressed only once here, because the Cordless recognises invalid combinations with “t” and “v”.
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Page 68: Adjustments
There are 7 ringer levels. At the lowest level, the ringer is shut off. To adjust the ringer volume BusinessPhone - Cordless DT310 / DT360 / DT368... -
Page 69: Installation
GENERAL BATTERIES Connecting the Battery BusinessPhone - Cordless DT310 / DT360 / DT368 This chapter describes the batteries (how to connect and charge) and how to connect the clip to the back of your Cordless. Your Cordless is supplied with either a standard battery or an optional, high capacity battery. - Page 70 High capacity for DT310, DT360 High capacity for DT368 Note: The batteries for the DT310 and DT360 phones are compatible with the DT368, but may give lower talk- and standby times. BusinessPhone - Cordless DT310 / DT360 / DT368 Battery...
- Page 71 Basic charger BusinessPhone - Cordless DT310 / DT360 / DT368 When the battery requires charging, you will hear a warning sound and the display will indicate it. Use the charger that is delivered with your Cordless to charge the battery. Regarding charge time, see section ”Battery description”.
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Page 72: Connecting The Clip
Note: Do not put your fingers on the display when you press. You can remove the clip, but don’t do this too often, because this may wear out the fastening. BusinessPhone - Cordless DT310 / DT360 / DT368 Clip disconnection... -
Page 73: Trouble Shooting
Enter coverage area or contact system administrator Battery icon flashes slowly Battery low Charge battery Call icon and/or program icon on for 2 seconds (DT310) Call icon on for 2 seconds (DT360 and DT368) Portable defect Contact system administrator TROUBLE SHOOTING... - Page 74 Press ”Yes” and enter IPEI code Contact your system administrator if one of these error messages is displayed: - SystemList Error - BuzzerData Error - FixedPhone-bookError - UserData Error - UserPhone-bookError - Error xx (where xx=any number) BusinessPhone - Cordless DT310 / DT360 / DT368...
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Page 75: Glossary
ISDN LEAST COST ROUTING BusinessPhone - Cordless DT310 / DT360 / DT368 Initiating a call to a pre-programmed number by dialling a code or pressing a key. Short numbers can be: 1. Common, which means that all extensions can use them. - Page 76 (internal or external). See section ”During calls” and ”Useful hints”. A trunk line is the same as an external line. Can be either digital or analogue. BusinessPhone - Cordless DT310 / DT360 / DT368...
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Page 77: Useful Hints
CONNECTIONS BETWEEN EXTERNAL LINES BusinessPhone - Cordless DT310 / DT360 / DT368 With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. -
Page 78: Index
Mute ringer or warning ...27 Networking...59 Opening of the doorlock ...56 Other useful facilities...54 Outcall (External) notification...44 Outgoing calls ...22 Password ...61 Password protection...37 Personal greeting...46 Phone book ...64 Post dial...27 Pre-defined texts ...34 BusinessPhone - Cordless DT310 / DT360 / DT368 Page... - Page 79 Tandem configuration ...56 Transfer...24 Trouble shooting...73 Two telephones...56 Un-block extension...60 Useful hints ...77 Voice information ...35 Voice messages ...38 Volume control...68 When you receive busy tone ...23 Who called list...65 Write text...66 BusinessPhone - Cordless DT310 / DT360 / DT368...
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Page 80: Quick Reference Guide - Dt310
(Select ”info code” from list below) (Enter ”completing info”) info code completing info hour (00-23) minute (00-59) month (01-12) day (01-31) back at, hour minute back at, hour minute back, month day back, month day BusinessPhone - Cordless DT310 / DT360 / DT368... -
Page 81: Answer Calls
(Reminder time) Cancel reminder: VOLUME CONTROL Earpiece volume (during call): Ringer volume (at rest/ringing): BusinessPhone - Cordless DT310 / DT360 / DT368 QUICK REFERENCE GUIDE - DT360 AND DT368 ACCOUNT NUMBER Costs on a selected account no.: MESSAGES ”Call me”:... - Page 82 QUICK REFERENCE CARD This is a part of EN/LZTBS 151 350 P1A This is a part of EN/LZTBS 151 350 P1A This is a part of EN/LZTBS 151 350 P1A This is a part of EN/LZTBS 151 350 P1A...
- Page 83 QUICK REFERENCE CARD These cards are used for DISA and to check messages.
- Page 84 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world. Ericsson Austria GmbH All rights reserved.