Troubleshooting; Overview; Identifying Your Problem - Brother MFC-J4410DW Network User's Manual

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Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using your Brother
machine. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother
Solutions Center at: http://solutions.brother.com/.

Identifying your problem

Make sure that the following items are configured before reading this chapter.
First check the following:
The power cord is connected properly and the Brother machine is turned on.
The access point (for wireless), router or hub is turned on and its link light is blinking.
All protective packaging has been removed from the machine.
The ink cartridges are installed properly.
The front and back covers are fully closed.
Paper is inserted properly in the paper tray.
(For wired networks) A network cable is securely connected to the Brother machine and the router or hub.
Go to the page for your solution from the lists below:
 I cannot complete the wireless network setup configuration. (See page 66.)
 The Brother machine is not found on the network during the MFL-Pro Suite installation. (See page 67.)
 The Brother machine cannot print or scan over the network. (See page 68.)
 The Brother machine is not found on the network even after successful installation. (See page 68.)
 I'm using security software. (See page 70.)
I want to check that my network devices are working properly. (See page 70.)

I cannot complete the wireless network setup configuration.
Question
Did your machine fail to
connect to the network
during wireless setup?
Interface Solution
wireless Turn your wireless router Off and back On. Then try and configure the
wireless settings again.
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