Diagnosing Printer Problems - Epson Stylus Photo 785EPX Printer Basics Manual

Diagnosing Printer Problems

First, check the printer's lights and messages as described below:
Lights Message
Green
Processing light
flashes
b
Red light is
on
b
Red light
flashes
Green
Processing light
flashes and red
b
light is on
Green
Processing light
b
and red light
flash
b
Red light
flashes
b
Red light
flashes
Explanation
The printer is receiving a print job, reading a memory card, printing, or
performing maintenance procedures.
Your paper ran out, ink ran out, or paper is jammed. You may also see
one of the messages shown at the left, or a message on your screen.
If paper is out, load more paper, then press the
button to resume printing.
If paper is jammed, press the
paper. If that doesn't work, turn off the printer, open the cover,
and remove all the paper, including any torn pieces. Then turn on
the printer, reload paper, and press the
If you're printing on roll paper, press the z roll paper button for
at least three seconds to clear the jam.
If you see IEb (Ink Empty black) or IEc (Ink Empty color) on the
control panel, you need to replace one of your ink cartridges.
Replace the cartridge as described on page 68.
IC (Ink Cartridge) on the control panel, one of the
If you see
cartridges is not installed correctly. Remove it and install it
correctly, as described on page 68.
One of the ink cartridges is low. Make sure you have a replacement
cartridge. Check the message that appears on your screen or on the
control panel to see if you need a black (ILb) or color (ILc) cartridge.
b
Press the maintenance button, then remove any paper in the
printer. Turn off the printer, open the cover, and remove any paper or
other foreign objects. Make sure there is sufficient space around the
vents on the back of the printer. Then turn the printer on again. If the
lights are still on, contact your dealer or EPSON; see page 91 for
contact information.
An unknown printer error has occurred. Turn off the printer and
contact your dealer or EPSON; see page 91 for contact information.
Internal printer parts need adjustment or replacement. Turn off the
printer, wait a few seconds, then turn it back on. If you still see the
error, contact EPSON as described on page 91.
The memory card is damaged or the data is corrupted. Try
reformatting the card in your camera.
b
maintenance
b
maintenance button to eject the
b
maintenance button.
77