Role Of The Remote Support Software Manager; Role Of Osem And Versions Required; Installation Instructions And Documentation For Sim, Rsp, And Osem; Rsp Requirements For The Cms - HP StorageWorks SN6000 Installation And Reference Manual

Role of the Remote Support Software Manager

When you install RSP, Remote Support Software Manager (RSSWM) is also installed on your CMS.
RSSWM downloads required and recommended software components, including the required software
components listed below, which are used to allow communication with HP Services, contract and warranty
entitlement capabilities and to provide on-site analysis.
• Remote Support Client (RSC)
• Remote Support Common Components (MC3)
• Remote Support Eligible Systems List
• Open Service Event Manager (OSEM)
• Web-Based Enterprise Services (WEBES)
These and other software management options you select are downloaded by RSSWM. Once configured,
RSSWM will download and install updated versions as they become available according to the policies
selected during the configuration of RSSWM.

Role of OSEM and versions required

OSEM collects and formats problem reports from various HP customer systems, including the SN6000
Fibre Channel Switch. OSEM uses the Ethernet (LAN) connection on the switches to receive event
notifications through SNMP traps sent from the switches, and then sends automated notification messages
to local e-mail recipients (if so configured) and to HP Services through RSC. These applications, in turn,
send the event message over the internet to HP Services.
OSEM version1.4.5 and SIM 5.1 (which includes RSP version 5.05) are the minimum versions required to
support SN6000 Fibre Channel Switch Call Home to HP Services.

Installation instructions and documentation for SIM, RSP, and OSEM

Software, installation instructions, release notes, and other documentation for SIM, RSP, and OSEM are
available at no charge from the following HP websites:
• For SIM at
• For RSP at
• For OSEM at

RSP requirements for the CMS

RSP requires that the CMS be a Windows-based system with the following characteristics:
Hardware:
• Any HP ProLiant x86 or HP ProLiant x64 system
• 2.4-GHz processor minimum
• 3 GB RAM minimum; 4 GB RAM if more than 100 devices to be monitored
• 500 MB free disk space minimum
Operating system:
• Microsoft Windows 2000 Server, SP4 for x86
• Microsoft Windows 2000 Advanced Server, SP4 for X86
• Microsoft Windows Server 2003 Standard or Enterprise Edition for x86 with SP1 (running on x86 or
x64/AMD64 platforms)
• Microsoft Windows Server 2003 for x64
• Microsoft Windows 2003 SMB, with SP1
• Microsoft Windows 2003 Server with installed Multilingual User Interface Pack (MUI)
• Microsoft Windows 2003 Server with English, French, Italian, German, Spanish and Dutch
International Server
http: //www.hp.com/go/hpsim
http://www.hp.com/go/ServiceEssentials
http://h18023.www1.hp.com/support/svctools/OSEM/index.html
HP StorageWorks SN6000 Fibre Channel Switch Installation and Reference Guide 47