12 Troubleshooting; Error Conditions - HP StorageWorks P9000 Configuration Manual

12 Troubleshooting

This chapter includes resolutions for various error conditions you may encounter.
If you are unable to resolve an error condition, ask your HP support representative for assistance.

Error conditions

Depending on your system configuration, you may be able to view error messages (R-SIMS) as
follows:
In Remote Web Console (Status tab)
In Command View Advanced Edition (Alerts window)
Table 28 Error conditions
Error condition
The logical devices are not recognized
by the host.
The host does not reboot properly after
hard shutdown.
Physical volumes cannot be created.
Logical volumes cannot be created.
A file system is not mounted after
rebooting.
The disk array performs a self reboot
because the disk array was busy or it
logged a panic message.
The disk array responds "Not Ready" or
the disk array has displayed "Not
Ready" and timed out.
Recommended action
Verify the following:
The READY indicator lights on the disk array are ON.
Fiber cables are correctly installed and firmly connected.
The TIDs/WWNs on each bus are unique. Do not install two devices with
the same ID on the same bus. Recheck the buses for new devices.
The maximum number of LUSE devices per port has not been exceeded.
The disk array host mode is set correctly.
If you power off the host without executing the shutdown process, wait three
minutes to allow the disk array's internal timeout process to purge queued
commands. If the host restarts while the disk array is processing queued
commands, the host may not reboot successfully.
Verify that the disk array logical devices are correctly formatted.
Verify that the volume capacity for OPEN-x volumes is not greater than the
maximum capacity allowed. See the appropriate appendix:
SCSI TID map for Fibre Channel adapters (HP-UX)
SCSI TID map for Fibre Channel adapters (Windows)
SCSI TID map for Fibre Channel adapters (Novell NetWare)
SCSI TID map for Fibre Channel adapters (NonStop)
SCSI TID map for Fibre Channel adapters (OpenVMS)
SCSI TID map for Fibre Channel adapters (VMWare)
SCSI TID map for Fibre Channel adapters (Linux)
SCSI TID map for Fibre Channel adapters (Solaris)
SCSI TID map for Fibre Channel adapters (IBM AIX)
.
Verify that the capacity of the volume group is not less than the total capacity
of the partitioned logical volume.
Verify that the host was restarted correctly.
Verify that the file system attributes are correct.
Reboot the host.
Contact HP.
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