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Appendix A
Troubleshooting
You should not encounter any difficulties as you set up and use your
Equity 386. You can correct most problems by adjusting a cable
connection, repeating a software procedure, or resetting the computer.
If anything out of the ordinary happens, turn to this chapter for a
solution.
Besides trying the suggestions in this chapter, you can run diagnostic
checks on the various components of your computer system. See
Appendix C, System Diagnostics, for instructions.
If the suggestions in this appendix or Appendix C do not solve the
problem, contact your authorized Epson dealer. Your dealer may be
able to solve the problem; if not, he or she can refer you to an
Authorized Epson Customer Care Center for service. If necessary, call
the Epson Customer Information number (1-800-922-891 1) for the
location of your nearest Authorized Epson Customer Care Center.
When you contact your dealer or Customer Care Center, be ready to
provide the serial number of your computer, its configuration
(including the type of disk drives, monitor, and option cards), and the
names and version numbers of any software you are using.
Error Messages
If the screen displays an error message when you turn on the
computer, see Appendix B, "Power-on Diagnostics." If the screen
displays an error message while you are running system diagnostics,
described in Appendix C, check the error message table at the end of
that appendix for the cause. Then give this information to your
Epson dealer.
Troubleshooting A-l
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