Advanced Troubleshooting - HP 8500 - Officejet Pro All-in-One Color Inkjet Getting Started Manual

5. Run the Network Diagnostic Tool (Windows)
If the previous steps do not solve the problem and you
have successfully installed the HP Solution Center
software on your computer, run the Network Diagnostic
tool.
NOTE: The diagnostic test might prompt you to connect
a USB cable between the product and your computer.
Position the product and computer near each other and
have a USB cable readily accessible.

Advanced troubleshooting

If you have tried the suggestions provided in the Basic
troubleshooting section and are still unable to connect
your HP Officejet/Officejet Pro device to the wireless
network, try the following suggestions in the order listed:
1. Make sure that the computer is connected to your
network (page 7)
2. Make sure that the HP Officejet/Officejet Pro device
is connected to your network (page 8)
3. Check to see if the firewall software is blocking
communication (page 8)
4. Make sure the HP Officejet/Officejet Pro device is
online and ready (page 9)
5. Make sure the wireless version of the HP Officejet/
Officejet Pro device is set as the default printer driver
(Windows only) (page 9)
6. Make sure the HP Network Devices Support service
is running (Windows only) (page 9)
1. Make sure that the computer is
connected to your network
To check a wired (Ethernet) connection
Many computers have indicator lights beside the port
where the Ethernet cable from the router connects to
your computer. Usually there are two indicator lights,
one that is on and another that blinks. If your computer
has indicator lights, check to see if the indicator lights
are on. If the lights are not on, try reconnecting the
Ethernet cable to the computer and the router. If you still
do not see lights, there might be a problem with the
router, the Ethernet cable, or your computer.
To run the Network Diagnostic tool, complete the
following steps:
1. Open the HP Solution Center software.
2. Click Settings, click Other Settings, and then click
Network Toolbox.
3. On the Utilities tab, click Run Network Diagnostics.
4. Follow the onscreen instructions.
NOTE: Macintosh computers do not have indicator
lights. To check the Ethernet connection on a Macintosh
computer, click System Preferences in the Dock,
and then click Network. If the Ethernet connection is
working correctly, Built-In Ethernet appears in the list of
connections, along with the IP address and other status
information. If Built-in Ethernet does not appear in the
list, there might be a problem with the router, the
Ethernet cable, or your computer. For more information,
click the Help button in the window.
To check a wireless connection
1. Make sure that your computer's wireless has been
turned on. (For more information, see the
documentation available with your computer.)
2. If you are not using a unique network name (SSID),
then it is possible that your wireless computer could
be connected to a nearby network that is not yours.
The following steps can help you determine if your
computer is connected to your network.
Windows
a. Click Start, point to Settings, click Control Panel,
double-click Network Connections, click the View
menu, and then select Details.
-Or-
Click Start, click Control Panel, point to Network
Connections, and then click View Network Status
and Tasks.
Leave the network dialog box open while you
continue to the next step.
b. Disconnect the power cord from the wireless router.
The connection status of your computer should
change to Not Connected.
c. Reconnect the power cord to the wireless router.
The connection status should change to Connected.
Solving wireless (802.11) problems 7