HP 8500 - Officejet Pro All-in-One Color Inkjet Getting Started Manual page 9

If you are able to access the EWS and use your
HP device with the firewall turned off, you will need to
reconfigure your firewall settings to allow the computer
and HP Officejet/Officejet Pro device to communicate
with each other over the network. For more information,
see "Configure your firewall to work with HP devices" on
page 11.
If you are able to access the EWS but are still unable to
use the HP device even with the firewall turned off, try
enabling the firewall software to recognize the
HP device. For more information, see "Configure your
firewall to work with HP devices" on page 11.
If you still encounter problems after configuring the
firewall, go to sections 4 and 5.
4. Make sure the HP Officejet/Officejet
Pro device is online and ready
If you have the HP software installed, you can check the
HP device's status from your computer to see if the
device is paused or offline, preventing you from using it.
To check the HP device's status, complete the following
steps:
Windows
1. Click Start, point to Settings, and then click Printers
or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click
Printers.
2. If the printers on your computer are not being
displayed in Details view, click the View menu,
and then click Details.
3. Do one of the following, depending on the printer
status:
• If the HP device is Offline, right-click the device
and click Use Printer Online.
• If the HP device is Paused, right-click the device
and click Resume Printing.
4. Try using the HP device over the network.
Mac OS
1. Click System Preferences in the Dock, and then click
Print & Fax.
2. Select the HP device, and the click Print Queue.
3. If Jobs Stopped appears in the window that
appears, click Start Jobs.
If you can use the HP device after performing the steps
above but find that the symptoms persist as you continue
to use the device, your firewall might be interfering.
For more information see "Configure your firewall to
work with HP devices" on page 11. If you still cannot
use the HP device over the network, continue to the next
section for additional troubleshooting help.
5. Make sure the wireless version of the
HP Officejet/Officejet Pro device is
set as the default printer driver
(Windows only)
If you install the software again, the installer might
create a second version of the printer driver in your
Printers or Printers and Faxes folder. If you have
difficulties printing or connecting to the HP device,
make sure the correct version of the printer driver is set
as the default.
1. Click Start, point to Settings, and then click Printers
or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click
Printers.
2. Determine if the version of the printer driver in the
Printers or Printers and Faxes folder is connected
wirelessly:
a. Right-click the printer icon, and then click
Properties, Document Defaults, or Printing
Preferences.
b. On the Ports tab, look for a port in the list with a
checkmark. The version of the printer driver that
is connected wirelessly has Standard TCP/IP Port
as the Port description, next to the checkmark.
3. Right-click the printer icon for the version of the
printer driver that is connected wirelessly and select
Set as Default Printer.
NOTE: If there is more than one icon in the folder for
the HP device, right-click the printer icon for the version
of the printer driver that is connected wirelessly and
select Set as Default Printer.
6. Make sure the HP Network Devices
Support service is running
(Windows only)
To restart the HP Network Device Support service
1. Delete any print jobs currently in the print queue.
2. On the desktop, right-click My Computer or
Computer, and then click Manage.
3. Double-click Services and Applications, and then
click Services.
4. Scroll down the list of services, right click
HP Network Devices Support, and then click Restart.
Solving wireless (802.11) problems 9