Using Electronic Support Services; Getting Information By Fax; Getting Help By Telephone - Lenovo Aptiva Product Manual

Aptiva S Series 1G Product Guide
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You can access the IBM Online Assistant from most of these Web sites. The IBM Online
Assistant is a tool that you can use to diagnose common technical problems. To use the IBM
Online Assistant, you must first connect to the IBM Aptiva Support Web page and complete a
personal profile. Use the IBM Online Assistant for troubleshooting and step-by-step solutions.

Using Electronic Support Services

If you have a modem, you can get help from several popular services. Online information services
provide assistance through question-and-answer message areas, live chat rooms, searchable
databases, and more.
Technical information is available on a wide range of topics, such as:


Hardware setup and configuration


Preinstalled software


Operating systems


Networking


Communications


Multimedia
In addition, the latest device driver updates are available.
Commercial online services, such as America Online (AOL), contain information about IBM
products. (For AOL, use the keyword IBM.)

Getting Information by Fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can
receive by fax marketing and technical information on many topics, including hardware, operating
systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours
a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent
to your fax machine.
To access the IBM Automated Fax System, call 1-800-426-3395.
A catalog (approximately 40 pages) of IBM Automated Fax topics is available.

Getting Help by Telephone

During the warranty period, you can get help and information by telephone through the IBM PC
HelpCenter technical-support center. Expert technical-support representatives are available to
assist you. You might be charged for some calls and not for others, depending on the type of
problem. You must register your computer to receive telephone support.
For help with installing, configuring, or using software, see "Purchasing Additional Support."
The following services are available by telephone.
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