Depot Repair; International Warranty Service - Not Available - Lenovo Aptiva Product Manual

Aptiva S Series 1G Product Guide

Depot Repair

Depot repair is a process for obtaining service for an eligible IBM computer that requires repair.
The computer is picked up at a location you designate, delivered to the IBM repair center, repaired,
and returned to you.
Eligibility for depot repair depends on your model and your geographic location. In some cases,
depot repair is the only repair method provided during the warranty period. Eligibility for depot
repair will be determined when you call the IBM HelpCenter for service.
If HelpCenter personnel determine that your computer requires service, and the problem cannot be
resolved remotely or by the Express Maintenance parts exchange process, you will be offered
depot repair if the computer is eligible. The HelpCenter will then send an IBM-approved shipping
container, packing materials, and preprinted shipping labels for the IBM-approved courier. IBM is
not responsible for:


computers damaged in transit if you do not use the IBM-approved shipping container


computers lost in transit to the repair center if you do not use the IBM-approved courier
indicated on the shipping label.

International Warranty Service - Not Available

International Warranty Service (IWS) is an IBM program that is available on selected IBM
Commercial PC products. IWS allows customers who travel or need to move products to another
country to register the products with IBM's International Warranty Service Office (IWSO). Upon
registering the product with the IWSO, IBM will issue a certificate that will be honored wherever
IBM or IBM resellers sell and service IBM Commercial PC products. The IWS program is not
available for Aptiva products.
20