Blackberry Wireless Handheld User Manual page 133

Issue
Some handheld
applications do not
work.
For example, the
handheld does not
send or receive
messages, the phone
does not work, or the
browser icon does not
appear on the home
screen.
BlackBerry Wireless Handheld
Possible cause
The wireless radio is off.
The handheld is not in an
area of wireless
coverage.
The battery is too low.
The SIM card is not
inserted correctly.
The handheld is not
registered with the
wireless network.
The wireless network is
experiencing difficulties.
Your Nextel service plan
does not support the
phone or browser.
Your handheld is in
Phone Only mode.
Troubleshooting
Possible solution
Click the Turn Wireless
On icon.
Return to an area of
wireless coverage.
Charge the handheld.
Getting
Refer to the
Started and Quick
Reference Card.
Reinsert the SIM card.
Getting
Refer to the
Started and Quick
Reference Card
.
Verify the registration
status in the Active
Network field.
Refer to page 112.
Register with the network.
Refer to page 112.
Contact Nextel Customer
Care.
Contact Nextel Customer
Care.
Contact Nextel Customer
Care.
Set the Phone Only field
to No.
Refer to page 66.
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