Troubleshooting; Problems And Solutions - HP Media Center m1000 - Desktop PC Software Manual

Problems and Solutions

For help on general and miscellaneous problems
you may be experiencing with the PC, refer to the
following pages for possible solutions. Look up the
description of the problem and try the solution listed.
Problem
My remote control
doesn't work.
I cannot remove a
CD or DVD.
For more detailed information, press the Help button
on your keyboard, or click Start on the taskbar and
select Help and Support.
Solution
Make sure that the batteries for the remote control are charged and
■
installed correctly.
Make sure the front of the remote sensor (IR Receiver) is not
■
blocked.
Point the remote control within a 45-degree angle range and less
■
than 26 feet (8 meters) away.
If a pressed key repeats itself or sticks, unplug the remote sensor
■
from the USB connector, wait one minute, and plug the remote
sensor back in. Try altering the lighting conditions in the room or
moving the location of the remote sensor if this continues.
Press the Enter button on the remote control after changing a
■
channel.
Point the remote control toward the remote sensor and press a
■
button. A faint red light should appear on the remote sensor. If the
light appears, then the problem is probably in the Media Center
software. Close Media Center, restart the PC, and then open
Media Center again.
If the remote control works in Media Center but not when changing
■
channels, you need to reconfigure the Media Center software
settings for the cable set-top box or satellite receiver.
Turn on the computer and press the Eject button to extend the tray.
If this doesn't work (a disc is jammed):
1
Turn off the PC and unplug it from the power source.
2
Open the protective door flap in front of the drive door by pressing
it on the lower edge.
3
Using a ballpoint pen or paperclip, insert it gently into the hole on
the front of the CD or DVD drive door until the door opens.

Troubleshooting

w
Your system is
provided with a
voltage select switch
for use in a 115-VAC
or 230-VAC power
system. The voltage
select switch has
been pre-set to the
correct voltage
setting for use in
the particular
country/region
where it was initially
sold. Changing the
voltage select switch
to the incorrect
position can damage
your PC and void any
implied warranty.
147
Troubleshooting