Installation - RME Audio Multiface User Manual

Playback works, but record doesn't
Check that there is a valid signal at the input. If so, the current sample frequency is dis-
played in the Settings dialog.
Check whether the HDSP system has been selected as recording device in the audio appli-
cation.
Check whether the sample frequency set in the audio application ('Recording properties' or
similar) matches the input signal.
Check that cables/devices have not been connected in a closed loop. If so, set the sys-
tems's clock mode to Master.
Crackle during record or playback
Increase the number and size of buffers in the 'Settings' dialog or in the application.
Try different cables (coaxial or optical) to rule out any defects here.
Check that cables/devices have not been connected in a closed loop. If so, set the system's
clock mode to 'Master'.
Increase the buffer size of the hard disk cache.
Activate Busmaster mode for the hard disks.
In case of a recently done BIOS update of the motherboard: Propably 'Load BIOS Defaults'
was loaded instead of 'Load Setup Defaults'. This sets the 'PCI Latency Timer' to 0 (default:
32).
ADAT timecode is running, but Cubase does not start 'Play' automatically
The input displayed in 'Sync Ref' is not in sync mode. Sync mode is essential, because
ADAT's so-called time code is really a sample position, and is therefore only valid for syn-
chronous audio data.
Sync is displayed (referring to the card's clock), but the incoming data is not in sync with the
sample position received at the ADAT Sync In. Then Cubase does not start. Remedy: Set
'Pref. Sync Ref' to the input corresponding to the received ADAT Sync signal.
Sync mode wasn't activated (button in the transport panel), or ASIO 2.0 has not been cho-
sen as the SMPTE sync source.
The ADAT timecode is not in sync
The tape is formatted to 48 kHz, but played back at 44.1 kHz (Pitch). This 'Blackface' prob-
lem cannot be solved in a satisfactory way.

17.2 Installation

Hammerfall DSP is found in the Device Manager (>Settings/ Control Panel/ System<), cate-
gory 'Sound-, Video- and Gamecontroller'. A double click on ' Hammerfall DSP ' starts the
properties dialog. Choosing 'Resources' shows Interrupt and Memory Range.
The newest information on hardware problems can always be found on our website
audio.com, section FAQ, Hardware Alert: about incompatible hardware.
The dialog 'New hardware component found' does not appear:
Check whether the CardBus card is completely inserted into the PCMCIA slot, or the PCI
interface is correctly inserted in the PCI slot.
The card and drivers have been installed correctly, but playback does not work:
Check whether the Hammerfall DSP appears in the Device Manager. If the ' Hammerfall
DSP' device has a yellow exclamation mark, then there is an address or interrupt conflict.
Even if there is no yellow exclamation mark, it's still worth checking the 'Resources' tab.
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User's Guide HDSP System Multiface © RME
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