Help - BT Granite User Manual

Help

Phone does not work
• Have you inserted the battery correctly? See page 8.
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the
phone socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back
on the base for 10 seconds and try again. If it still does
not work disconnect the batteries and mains power for
10 minutes, then reconnect and try again.
You have a dial tone, but the phone will not dial out
• If you are connected to a switchboard, check whether
you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off, see page 23.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base,
see page 50.
If you experience any problems, please call the Helpline on 0808 100 6556*
No display
• The batteries may be flat, dead or incorrectly inserted.
• Recharge or replace the batteries. Caution: there is a risk
of explosion if battery is replaced by an incorrect type.
Dispose of batteries according to the instructions.
icon flashes
• Is the handset registered correctly to the base,
see page 50.
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
• The batteries are low, place the handset on the base/
charger to recharge.
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• Try cleaning the charging contacts.
• Check that the mains power is correctly connected.
• The battery may be fully charged.
You hear the busy tone when you press
• Make sure the handset is in range of the base.
• Another handset registered to your BT Granite base may
be on the line.
Answering machine does not record any messages
• The memory may be full. Play and delete old messages,
see page 39.
• Check the answering machine is set to Answer and record
mode, see page 37.
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