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TroubleSHooTInG
sections
table of contents
General
My computer does not boot when connected to the Switch but
works fine when I connect my keyboard, video, and mouse
directly to my computer .
• Make sure that the DVI/USB KVM Cable Kit is connected tightly
between the Switch and the computer.
Video
I am getting ghosting, shadowing, or fuzzy images on
my monitor .
• Check that all video cables are inserted properly to the Switch,
computer, and monitor.
• With everything connected, power-cycle the KVM Switch to reset
the video. Make sure the Video Diagnostic LED is solid green.
• Check that the monitor you are using supports the resolution and
refresh-rate setting on your computer.
• Lower the video resolution of your monitor.
• Check that the video-cable length does not exceed 15 feet (4.6m).
• Check that the graphics card you are using supports the resolution
and refresh-rate setting on your computer.
• Connect the monitor directly into the computer you are having
trouble with to see if the problem still appears.
Secure DVI-I KVM Dual-Head Switch with Audio
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I am getting a black screen on my monitor .
• Check that all video cables are inserted properly.
• Check that there is proper voltage available to the power adapter
and that it is inserted correctly.
• Connect your monitor directly to the computer to verify that your
monitor is functioning properly.
• Reboot the computer.
The display diagnostic leD does not stop blinking .
• Check that the cable that connects to the monitor is inserted
properly on both ends.
• Check that the monitor is powered on.
• Power-cycle the KVM unit by removing and reattaching the
power plug.
• Try a different monitor.
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