Troubleshooting; Problems During Printer Setup - Olivetti MY_WAY User Manual

TROUBLESHOOTING

Problems During Printer Setup

Before reading this section:
1 Make sure the printer's power transformer is properly connected to the printer and to a
working electrical outlet, or the car cigarette lighter adapter is properly connected, or the six
rechargeable 2-2.3 Ah Nickel Cadmium (NiCd) or Nickel Metal Hydride (NiMH) batteries are properly
inserted and fully charged.
2 If you are using your printer with a personal computer, make sure that you have turned on both your
printer and computer.
3 Make sure the computer's operating system is Windows 98 SE, ME, 2000 or XP, or MAC OS 10.3 or
later.
Problem
Your printer does not turn on.
You insert the "Installation"
CD-ROM into your computer CD
drive and the installation
program does not start
automatically.
Your printer's name is not
available when you select File >
Print from an application. The
printer is not shown in the
Printer folder on the Control
Panel.
When connecting the printer to
the computer with the USB
cable, the Plug and Play wizard
did not terminate.
Possible Cause
• Refer to the "Problems When
Powering On the Printer"
paragraph on the following
pages.
• An operating system
incompatible with the CD-
ROM software may be
running on the personal
computer.
• The auto-run feature is
disabled.
• Your personal computer
cannot find setup.exe on the
CD-ROM.
• The printer driver was not
installed correctly
• The computer did not find
the printer driver.
Corrective Action
1 Make sure the personal
computer is running
Windows 98 SE, ME, 2000 or
XP, or MAC OS 10.3 or later.
1 Remove and replace the
"Installation" CD-ROM in the
CD drive with the written
label upwards.
2 Select Start > Run and then
click Browse.
3 Find the CD-ROM drive
identifier and click Open.
4 Select Setup and click Open.
The file setup.exe is displayed
in the dialogue box.
5 Click OK and then follow the
instructions displayed
1 Close all applications
currently open.
2 Reinstall the printer software
as instructed by the Setup
Diagram or as indicated in
the step above.
1 Remove the "Installation"
CD-ROM from the drive and
re-boot the computer.
2 Place the "Installation" CD-
ROM in the drive with the
written label facing upwards.
3 Reinstall the printer software
as instructed in the Setup
Diagram or as indicated in
the step above.
MAINTENANCE AND TROUBLESHOOTING 35