Call Handling; Line Button Lights - AT&T MERLIN LEGEND Release 2.0 MLX Direct-Line Console Quick Reference Manual

CALL HANDLING

Line Button Lights

Light
Meaning
Steady red Connect to this line
when you lift handset
Steady green Line is in use, or button's
feature
Steady red and green
You are using this line.
Flashlng green
Call on this Ilne
Fast flashlng green
Call on this line
Slow flashlng green
Co-worker put call on
this line on hold,
DSS Button Lights
Light
Meaning
off
Extensions
Co-worker not on the
phone and not using
Do Not Disturb.
Pool
At least one line in the
pool is available.
Line
This line is available.
Group Page and These features are not
Page All
in use.
Steady
Extensions
Co-worker on the
phone or using Do
Not Disturb.
Pool
All lines in the pool are
busy.
Line This line is in use.
Group Page and These features are in
Page All
use.
Fast Flashing
Extensions
This co-worker is
calling you.
Slow Flashing
Extensions
A transferred call is
returning to you.
Rings
Ring . . . You see . . .
Green flashing light beside
1 ring
SA or ICOM / fast flashing
light beside DSS button
2 rings Green flashing light
beside line button
3 rings
Green flashing light beside
line button/slow flashing
light beside DSS button
during transfer
Caller's
Green steady light next
voice
to SA or ICOM and steady
light beside DSS button
Conference
Conference can have up
to three inside participants,
including yourself, and up
to two outside participants.
in use
IS
1. Dial the first number
incoming
IS
or extension.
on hold,
IS
2.
Press Conf.
3. Select line button, if
not selected.
4.
Dial next number or
extension,
5. Announce call and
press Conf.
6. Repeat Steps 2-5 for
each outside
participant.
7. To end conference,
hang up.
Press Drop and line
button to drop last
participant added.
Press Hold to leave
a conference
temporarily.
Press any participant's
line button to rejoin
conference.
Display shows . . .
Caller's extension
number or name Inside
Call information
or blank screen
Tfr Ret + extension
number or name
Caller's extension
number or name
Answering/Making Calls
To answer a call:
Use the headset, lift
handset, press Speaker.
For voice-announced only:
Press the Mute button to
talk over your speaker-
phone.
Use HFAI. HFAI must be on
before the call comes in to
talk directly into speaker-
phone.
To make a call:
1.
Press ICOM or SA button.
2.
Lift handset, press Speaker,
or use the headset.
3.
Press DSS, or Auto Dial for
the extension, or dial
extension.
To make outside calls for co-
workers:
1.
Press an available line
button.
2.
Lift handset, press Speaker,
or use the headset.
3.
Dial phone number or press
programmed outside Auto
Dial button.
4. Announce the call.
5. Press Transfer.
6. Press DSS or Auto Dial
button for co-worker's
extension, or dial extension.
Call Type
7. When the co-worker
Inside call
answers, announce the call.
8. Hang up.
Outside
call
Inside call
Inside call