Troubleshooting; Overview; General Problems - Konica Minolta bizhub 20P User Manual

9

Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using the machine.
If, after reading this chapter, you are unable to resolve your problem, please visit at: http://konicaminolta.com/
This chapter is divided into the following sections:

General problems

Network print software installation problems
Printing problems
Protocol-specific troubleshooting
General problems
CD/DVD-ROM is inserted, but does not start automatically.
If your computer does not support Autorun, the menu will not start automatically after inserting the
CD/DVD-ROM. In this case, execute start.exe in the root directory of the CD/DVD-ROM.
How to reset the KONICA MINOLTA print server back to the factory default
You can reset the print server back to its factory default settings (resetting all information such as the
password and IP address information). (See Reset the network settings to the factory default on page 14.)
My computer cannot find the machine/print server.
I cannot make a necessary connection to the machine/print server.
My machine/print server does not appear in the window of Remote Setup, BRAdmin Light.
®
For Windows
The firewall on your computer may be rejecting the necessary network connection to the machine. In this
case, you will need to disable the Firewall on your computer and re-install the drivers.
®
Windows Vista users:
1) Click the button, Control Panel, Network and Internet, Windows Firewall and click Change
settings.
2) When the User Account Control screen appears, do the following.
• Users who have administrator rights: Click Continue.
• For users who do not have administrator rights: Enter the administrator password and click OK.
3) Click the General tab. Make sure that Off (not recommended) is selected.
Troubleshooting9
9
9
9
9
9
9
9
9
57