AT&T Plug&Share 6800B4X User Manual page 69

Troubleshooting
Other wireless devices
cannot connect to the router
Corrective procedures
To reboot the router
This procedure will restart the router
and restore all current settings.
To restore saved router settings
This procedure will delete all
current settings and restore those
that were in place when you last
backed up router settings.
To reset the router
This procedure will delete all
current settings and restore
factory default settings.
AT&T Plug&Share 22 Mbps Turbo Wireless Router 6800B4X
™
Problem Solution
• Check the Wireless icon (4 stacked bars) in the System Tray
at the bottom right corner of your screen. If there is an "X"
over the icon, see "No Access to Router" on previous page. If
the icon is white, try the following steps:
• Double-click on the Wireless icon. Click on the Site Survey
tab. Click the Refresh button. Select a router or access point,
then click Connect.
• If you still have no connection, click on the Wizard tab. Verify
that settings for SSID, Channel, and WEP (if enabled) are
identical for the router and the wireless adapter.
• If you still have no connection, click on the Configuration
tab. Verify that settings for SSID and Channel are identical for
the router and the wireless adapter.
• Make sure the router and adapter are close enough to
connect (150-300 feet without obstructions).
• Check the DHCP table to see if the adapter is listed (see
page 21).
• Ping adapter addresses in the DCHP table (see page 37).
• If these remedies do not work, reinstall the adapter software
from the original CD-ROM.
(try these only if suggestions on previous pages have not worked)
• Type http://ATT.Router in the address field of your web browser,
then press Enter.
• Click on the Admin tab.
• Click on the Backup button on the left side of the screen,
and follow directions to backup your system settings.
• Click on the Reboot button at the bottom of the page.
• Click on the OK button to confirm your selection.
• Type http://ATT.Router in the address field of your web browser,
then press Enter.
• Click on the Admin tab.
• Click on the Backup button on the left side of the screen.
• Click on the Restore button at the bottom of the page,
browse and select the settings profile you want to restore.
• Click on the OK button to restore saved settings.
• Use a paper clip or a pen to press and hold the Reset button
on the back of the router for 15 seconds.
• Caution: Do this only as a last resort. This will delete all settings.
After doing so you will have to run the Setup Wizard to reconfigure
all router settings (see page 8).
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