HP Neoware c50 - Thin Client Hardware Manual page 81

Thin Client products?
Why did HP decide to discontinue
support for Neoware products?
When will HP discontinue support for
Neoware products?
Will I still be able to download older
software for legacy Neoware Thin
Clients?
The ftp sites for Thintune software
updates have gone away. What is the
new software FTP URL for Thintune?
Where can I find more information?
Will I still be able to send in my unit
for repair once the warranty expires?
Will I be able to purchase spare parts
for my units?
Will HP be creating software
upgrades for my units?
Will I be able to get technical support
for my units after the warranty
expires?
Is there a replacement for my current
units?
Will I be able to trade in my current
units if I purchase new units?
Will HP dispose of my old units in an
environmentally friendly manner for
me?
Is there a post-warranty care-pack?
for details.
Following the HP acquisition of Neoware, developers from
both companies combined resources to develop the next
generation of newer and better Thin Clients. Older
products will gradually be phased out to make way for
these more powerful and versatile products.
All legacy Neoware hardware and software products will
reach end-of-service-life no later than 31 September 2010.
Please refer to tables 1, 2, and 3 details about specific
products.
HP will continue to support the current software OS version
and one version prior to this until a product reaches end-of-
life. For current and previous software releases, please
this link.
For software updates please point Thintune devices to the
new ftp URL at: ftp://ftp.hp.com/pub/neoware/jstream/
For more information about HP Thin Clients, please
this link
Yes, as long as parts are available and for at least 2 years
after the warranty expires.
Please note that you will be billed for all repairs after the
unit's warranty has expired.
Yes, for as long as parts remain available, however, we
can not guarantee this beyond the warranty period.
No new version releases for Neolinux, CE or XPe are
planned at this time, however, security updates for XPe will
continue to be made available
Yes, but there will be a charge for this service in most
regions.
Yes. Your sales associate can assist you in choosing the
best replacement for your current unit.
You would have to check with your sales representative to
find out if any trading programs are available for your
current unit.
HP recently achieved its goal of recycling 1 billion pounds
of electronic products and supplies. We offer recycling
services for HP products in more than 45 countries, regions
and territories. For more information on how to recycle
used HP products, please visit this
No. We will continue to honor active service agreements
for customers who previously purchased Neoware
extended warranties.
visit
visit
link.
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