Page 1 HP Device Manager 3.8 User Manual...
Page 2 © Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. Pentium is a trademark of Intel Corporation in the U.S. and other countries.
Page 3: Table Of Contents
HP Device Manager User Manual Table of Contents Introduction 1 CHAPTER 1 What is HP Device Manager? 1 Overview 2 Concepts 4 The Device Pane 4 Device Tree 4 Element 4 Task Template 4 Managed Device 5 OS Tabs 5 PXE 5 Repository 5 Task 5...
Page 4 Table of Contents About This Manual 7 Overview of Contents 7 Terms & Conventions 9 Installing HP Device Manager 11 CHAPTER 2 Introduction 11 System Requirements 12 Management Console 12 Management Server 12 Management Gateway 13 Management Agent 13 Third Party Software 13 Network Requirements 14 Installing HP Device Manager 16 Configuring DHCP Servers 30...
Page 5 Table of Contents Agent Configuration 49 Adding Elements to the Repository 51 Importing an Element into the Repository 52 Using the HP Management Console 57 CHAPTER 4 Menu Item Overview 57 Toolbar Overview 62 Device Management 64 Device Tree Icons 65 Displaying Device Properties 66 Deleting Devices 67 Discovering Devices 68...
Page 6 Table of Contents Task Pane Icons 98 Applying Tasks to Devices 99 Displaying Task Properties 102 Configuring Task Parameters 103 Pausing Tasks 105 Continuing Tasks 106 Resending Tasks 106 Deleting Tasks 107 Displaying Task Logs 107 Opening VNC Viewer for Shadowing 108 Opening a Result Template 108 Device Status Tools 109 Status Walker 109...
Page 7 Table of Contents Introduction 145 Images & Repository Management 145 Client BIOS Settings for PXE 146 Pulling a PXE Image From a Client 147 Pushing a PXE Image to a Client 150 Preparing an XPe Client for Image Distribution 152 Cloning an XPe Image 153 Updating Images 157 Changing Registry Settings 159...
Page 8 Table of Contents Filtering Devices or Subnets 188 Grouping Property Name 190 Task Parameters 191 Valid Time and Timeout 191 Write Filter Policy Setting 192 Task Settings 193 Status Walker Configuration 194 Licensing 195 Importing a New License 195 Authentication Management 196 Key Management 196 Gateway Access Control 201 Report Management 202...
Page 9 Table of Contents Error Code Reference 219 APPENDIX C Error Codes 219 Index 239...
Page 10 Table of Contents...
Page 11: Introduction
HP Device Manager User Manual Introduction CHAPTER 1 This chapter introduces HP Device Manager and describes the scope of this User Manual. What is HP Device Manager? HP Device Manager is a server-based application that provides sophisticated centralized administration capabilities for thin client devices running HP software.
Page 12: Overview
Introduction Easy to change Enhanced Write Filter setting for XPe Agent. • The ability to adjust the response time. • Communicate with Data Encryption and Data Compression • between HP Management Server and HP Management Gateway. Easy to set the work mode of Agent. •...
Page 13 Introduction HP Management Server The HP Management Server controls agents through the HP Man- agement Gateway. Tasks, stored as Task Templates on the server, can be sent to each agent through each agent’s respective gateway to per- form commands as required. HP Management Gateway The HP Management Gateway serves as the link between devices and the HP Management Server.
Page 14: Concepts
Introduction Concepts is in the top-left of the Management Console’s Device Pane The Device Pane main screen. All thin clients of a selected product type that are connected to the server are displayed in this pane. This pane contains the and the drop- Device Tree...
Page 15: Managed Device
Introduction Task Templates can be imported or exported by using tools on the Management Console. New Task Templates can be downloaded from HP’s FTP site, then imported to your HP Management Server. Managed device, client device, remote device, or device, as Managed Device mentioned in this manual, means a device managed by HP Device Manager, such as a thin client.
Page 16: Task Pane & Summary Pane
Introduction are in the bottom area of the Task Pane Summary Pane Task Pane & main Management Console window. They display the execution sta- Summary Pane tus for each task. If there is more than one device for a listed task, the status of each device will be listed.
Page 17: Getting More Information
Introduction Getting More Information Current and archival information about HP products, including the The Internet latest software updates, is available at: http://www.hp.com In addition, this user manual and other HP documentation are avail- able at the HP web site for browsing or downloading. For technical support regarding HP products, call HP at +1-610-277- Technical Support 8300 or request support using the form at:...
Page 18 Introduction Chapter 4: Using the HP Management Console Covers the main functions of the Management Console, including device management, task templates and task management. Chapter 5: Common Tasks Describes how to use the Management Console to change device settings, copy files and execute commands.
Page 19: Terms & Conventions
Introduction The following terms and conventions are used in this manual: Terms & Conventions devices, clients and thin clients The terms "devices", "clients", "thin clients" are interchangeable and refer to any client devices that are running HP software. keys to press When you need to press two or more keys together at the same time, such as the Ctrl key and the C key, this will be indicated by a plus character inbetween the key names, which will be highlighted.
Page 20 Introduction About This Manual...
Page 21: Installing Hp Device Manager
HP Device Manager User Manual Installing HP Device CHAPTER 2 Manager This chapter describes the requirements for running HP Device Manager and how to install it. Introduction HP Device Manager consists of four modules: Management Console • The graphical application used by administrators to access the management system.
Page 22: Chapter 2 Installing Hp Device Manager
Installing HP Device Manager System Requirements can be installed on any number of Management Console Management machines. It has the following minimum system requirements: Console Operating System • Windows 2000 Professional (SP4) Windows 2000 Server (SP4) Windows XP Professional (SP2) Windows 2003 Server Third-party Software •...
Page 23: Management Gateway
Installing HP Device Manager may be installed on multiple machines. Management Gateway Management However, only one Gateway should be present on a subnet. It has the Gateway following minimum system requirements: Operating System • Windows 2000 Professional (SP4) Windows 2000 Server (SP4) Windows 2003 Server Third-party Software •...
Page 24: Network Requirements
Installing HP Device Manager The network should not contain any other running PXE servers. It Network should permit free communication on ports used by HP Device Man- Requirements ager. A number of UDP and TCP ports are required for client/server communication.
Page 25 Installing HP Device Manager Table 2: Custom HP Device Manager Ports Required Receiver Sender Receiver Protocol Purpose Port 40005 Gateway Server Gateway sends report to Server. System Requirements...
Page 26: Installing Hp Device Manager
Installing HP Device Manager Installing HP Device Manager The installation program will determine if the software required to run Device Manager is already installed. Note: Different operating systems may have slightly different steps and wording for the installation process. Run the Device Manager InstallShield Wizard. The installa- tion’s introductory dialog will be displayed.
Page 27 Installing HP Device Manager Read the then click System Requirement Next In the dialog, select the folder Choose Destination Location where Device Manager will be installed. Accept the default folder or click and navigate to a specific location. Browse Installing HP Device Manager...
Page 28 Installing HP Device Manager Click and select a Next Setup Type - The Management Console, Server and Gateway will be Typical installed with their default configurations. A Microsoft Access database will be initialized as the Server’s database. - Only the Management Console will be installed. Compact Installing HP Device Manager...
Page 29 Installing HP Device Manager - Select the components to install and specify the con- Custom figuration of each one: - Does not require any configuration. Console • - You can choose which database will be used for the Server • Server.
Page 30 Installing HP Device Manager A Java Runtime Environment of version 1.4 or later, including any Java2 platform system, is required to run Device Manager. If JRE is not installed on your machine or its version is older than 1.4, the system will display the following dialog: In the dialog, select the name of the Select Program Folder...
Page 31 Installing HP Device Manager Click to preview the current installation settings. Next Click to start installing the selected HP Device Manager Next component(s). Installing HP Device Manager...
Page 32 Installing HP Device Manager Please wait until the file copying process is finished. Click and the dialog will appear. Next DHCP Configuration Specify whether the DHCP server is located on the machine you are installing HP Device Manager. Installing HP Device Manager...
Page 33 Installing HP Device Manager Note: The DHCP server may need to be configured so that it can be used with Device Manager, particularly if it is on the same machine as Device Manager. See “Configuring DHCP Servers” on page 30 for further information. Click to install the Next...
Page 34 Installing HP Device Manager Click to display the dialog. Next Gateway Configuration is the address for the Manage- Management Server Address ment Server that the Management Gateway will report to. selects which NIC the gateway will receive agent Local NIC reports on.
Page 35 Installing HP Device Manager Once you have set up the Gateway, click to save the settings and continue. Click to start the Management Server Database configura- Next tion. Select one database installation option and click to start the Next configuration. Installing HP Device Manager...
Page 36 Installing HP Device Manager Create new database Note: If a Database named ndmdb already exists, it will be overwritten without any warning! Use Device Manager database at existing location Select the folder where Device Manager has been installed. Input the path or click and navigate to a specific location Browse in the...
Page 37 Installing HP Device Manager Migrate Device Manager database to new location Select the folder where Device Manager has been installed. Input the path or click and navigate to a specific location Browse in the box. Directory Settings The following dialog will appear when the database has been successfully created.
Page 38 Installing HP Device Manager Click and you will be informed that the password has been set successfully. Click Click Next Installing HP Device Manager...
Page 39 Installing HP Device Manager Click to complete the installation process. Finish If the Management Console, Server and Gateway are setup successfully, icons of the Server and Gateway will be displayed in the Systray of your machine as shown below. A green icon indicates the service is running, a yellow icon indicates the service is starting up, and a red icon indicates the service has stopped.
Page 40: Configuring Dhcp Servers
Installing HP Device Manager Configuring DHCP Servers This section describes how to configure the DHCP server for use with PXE. Should problems occur when using PXE, the DHCP servers may Management need to be checked for certain settings that may conflict with PXE. Server Installed Separately to the However, on most networks, these issues should not occur.
Page 41 Installing HP Device Manager The DHCP server is used by the PXE boot ROM to get an IP address as well as other basic networking information (subnet mask, default gateway, etc.). The following instructions assume that: The network is already configured using DHCP. •...
Page 42: Server
Installing HP Device Manager Enter add optiondef 60 (name of your choice) STRING 0 • then press the key. Enter Enter set optionvalue 60 STRING “PXEClient“ then press • key. Enter To confirm that the settings are correct, enter show option- •...
Page 43: Configuring A Linux Dhcp Server
Installing HP Device Manager Edit the DHCP server configuration file /etc/dhcpd.conf. Add Configuring a Linux the following lines to the beginning of the file exactly as shown: DHCP Server ddns-update-style ad-hoc; Authoritative; Option NDM code 201 =string; Option vendor-class-identifier “PXEClient”; Option NDM “‘Management_Gateway_IP_Address’...
Page 44: Uninstalling Device Manager
Installing HP Device Manager Uninstalling Device Manager Open the Microsoft Windows Control Panel (On a Windows 2000 system, select Start > Settings > Control Panel Double-click . The Add/Remove Programs Add/Remove Pro- window will appear. grams Select Neoware Device Manager from the list of currently installed programs.
Page 45 Installing HP Device Manager Once Device Manager has been uninstalled, the computer should be rebooted. Click on the Finish Remove Completed dialog to reboot the computer, or select before clicking if you intend to reboot the computer yourself later. Finish HP Device Manager has now been uninstalled from your system.
Page 46 Installing HP Device Manager Uninstalling Device Manager...
Page 47: Getting Started
HP Device Manager User Manual Getting Started CHAPTER 3 This chapter describes how to start using the HP Management Console, set up a repository, and discover clients. Logging in to the HP Management Console To launch the HP Management Console: Double-click the icon on the Neoware Management Console...
Page 48 Getting Started dialog will appear. Log in Enter the of your network’s HP Management Server Address Server. The address can be entered as an IP address or as a machine name. If the console is on the same machine as the HP Management Server, then enter “localhost”.
Page 49: Configuring The Repository
Getting Started Configuring the Repository The HP Management Repository is used to store software components, system images, diagnostic tools and agent files. Each of the individual items stored in the Repository is referred to as an element. Once elements are stored in the Repository, they can be applied to client devices using templates.
Page 50 Getting Started Click to display the screen. Next FTP Repository Name Enter a name to identify this FTP Repository in the field. Repository Name Click to display the screen. Next FTP Repository Location Configuring the Repository...
Page 51 Getting Started In the field, enter the IP address or host- FTP Server Address name of the server on which the FTP Repository is to be created. Enter the for the server to enable HP User Name Password Device Manager to access it. The User Name Password must have write permissions for the server.
Page 52 Getting Started When you have entered all of the details for the FTP Repository, click to create it. Next Click to close the Finish FTP Repository Wizard The FTP Repository is now ready for you to add elements to it using the tool as described in the sec- Repository Management...
Page 53: Management Console Overview
Getting Started Management Console Overview The Management Console window consists of three panes and a series of tabs which determine their content. OS Tabs Device Toolbar Template Toolbar Template Pane Device Pane Status Bar Task Pane OS Tabs • Selects the different categories of terminal operating systems that are controlled by HP Device Manager.
Page 54 Getting Started Device Pane • All clients of the selected OS type that are connected to the server are displayed in this window. This pane contains the Device Tree which is heirachical list of all the client devices, sorted with a custom grouping scheme.
Page 55: Client Discovery
Getting Started Client Discovery Clients which have the HP Management Agent installed must be ‘discovered’ by HP Device Manager before they can be used. There are four approaches to client discovery: Through an HP Management Agent Broadcast (automatic) • Server-side discovery using IP walking •...
Page 56 Getting Started Walking with IP Range Select the gateway in the Select Neoware Management Gate- list box, then select the option. Walking with IP Range Click to display the dialog. Next Discover by Range IP scopes define set ranges where HP Device Manager will search for client agents.
Page 57 Getting Started Select an existing IP scope from the list or IP Walking Scopes click to create a new one. Enter a scope name to be used by HP Device Manager to refer to the new search scope, then click Define the IP address range you want HP Device Manager to search for client agents by filling in the Starting IP Address...
Page 58 Getting Started Walking with IP List Select the gateway in the Select Neoware Management Gate- list box, then select the option. Walking with IP List Click to display the dialog. Next Discover by List The IP addresses in the can be customized according to IP List your specific needs.
Page 59: Discover By Dhcp Tag
Getting Started Click on to search for agents or gateways. Once the search has finished, a report will show the clients detected by HP Device Manager. Click to automatically add the successful IP addresses to Close Device Pane An agent can automatically register with a gateway based on the Discover by DHCP content of a DHCP tag it receives during start-up.
Page 60 Getting Started Modify the gateway IP address in the second line. Please take the format of the following illustration as an example (where 192.168.0.106 is the IP address of the gateway). Save your modifications and close this file. When rebooted, the agent will search for the gateway according to your specified IP address in the Agent.cfg file.
Page 61: Adding Elements To The Repository
Getting Started Adding Elements to the Repository This section describes how elements are added to the HP Manage- ment Repository so that they are available for applying to client devices. You must have configured an FTP Repository using the before you can add elements to it (refer to the Repository Wizard section “Configuring the Repository”...
Page 62: Importing An Element Into The Repository
Getting Started The following procedure describes how to import an element into Importing an the Repository. In this example we are importing a snapin which can Element into the Repository be used to add Adobe Reader to NeoLinux 4 clients. Copy the element to be imported to a temporary location on your local drive.
Page 63 Getting Started In the field, select the appro- Select an element type to display priate element option from the drop-down list. For this example we will be using a NeoLinux 4 snapin to install Adobe Acrobat Reader to NeoLinux 4 thin clients, so is selected.
Page 64 Getting Started Click the button in the box to browse to the Element Path directory containing the snapin you downloaded in step 1. Select the folder containing the snapin files (in our example it is Adobe_Acrobat_7.0.9-NL4.0.1-6002) then click Choose field will display the name of the FTP Relay FTP Repository Repository to use for relaying element files.
Page 65 Getting Started dialog should now display the Repository Management name of the element in the field. Elements on Server Repository Select the name of the FTP Repository to which you want to transfer the element from the drop- Elements on FTP Repository down list box.
Page 66 Getting Started Now that the element is in the FTP Repository, it can be applied to client devices using a template. Adding Elements to the Repository...
Page 67: Using The Hp Management Console
HP Device Manager User Manual Using the HP CHAPTER 4 Management Console This chapter covers the main functions of the Console, including device management, task templates and task management. Menu Item Overview The following table provides a brief description of the functions of all the menu items available in the Management Console.
Page 68: Chapter 4 Using The Hp Management Console
Using the HP Management Console Table 4: Management Console - Menu Items Menu Item Description View Edit Grouping Sort the device list using customized proper- Scheme ties according to the actual requirements. See “Grouping Devices” on page 71 for more information.
Page 69 Using the HP Management Console Table 4: Management Console - Menu Items Menu Item Description Authentication Key Management - Manage the communica- Management tion keys such as add, update, import and export options, etc. Gateway Access Control - Decide if a speci- fied gateway is an authenticated gateway.
Page 70 Using the HP Management Console Table 4: Management Console - Menu Items Menu Item Description Power Reboot - Sends a command to reboot the Management selected device. Wake on LAN - Sends a command to the selected device to start it up. Shutdown - Sends a command to shut down the selected device.
Page 71 Using the HP Management Console Table 4: Management Console - Menu Items Menu Item Description Export Export an XML template file into the cur- rently selected template category. See “Importing & Exporting Task Templates” on page 97 for more information. Template Plugin Manage the plugin of the templates, such as Management...
Page 72: Toolbar Overview
Using the HP Management Console Toolbar Overview The toolbar provides quick access to frequently used tools. This enables you to Reboot Wake on LAN Shutdown the currently selected device(s) in the device tree. Refer to the section “Power Management” on page 93 for details.
Page 73 Using the HP Management Console The following tools are available in the Template Pane This will delete the currently selected template. You will be prompted to confirm the action before it is actually deleted. This will display the dialog enabling Merge Templates you to merge two or more templates.
Page 74: Device Management
Using the HP Management Console Device Management All thin clients that connect to the server are displayed in the Device of the Management Console window. Selecting one of the OS Pane tabs below the menu bar will display all of the clients of the chosen OS type in the .
Page 75: Device Tree Icons
Using the HP Management Console On the tab, a G icon indicates a Management Gateway: Gateway Device Tree Icons A green G icon represents a gateway that is currently active. A greyed-out G icon represents a gateway that is currently down or disconnected.
Page 76: Displaying Device Properties
Using the HP Management Console To display the properties of a device: Displaying Device Properties Right-click on the device in the Device Pane Select from the menu (or double-click any device) to Properties display the dialog. Device Properties dialog displays the properties of the thin Device Properties client devices that are connected to the server.
Page 77: Deleting Devices
Using the HP Management Console Click the tab to set grouping properties, which are used as Grouping grouping criteria. See “Changing Grouping Properties” on page 79 for information on how to rename these grouping properties. Note: To set the grouping properties, you can also right-click a device in the and select in the...
Page 78: Discovering Devices
Using the HP Management Console Discovering Devices option allows Device Manager to search a Discover Devices range of IP addresses for agents and gateways. To use Discover Devices Click on the button in the and select Discover Device Toolbar in the menu opened. Discover Device dialog will be displayed.
Page 79 Using the HP Management Console Click to display the dialog. Next Discover by Range Check the box and select an Use Preset IP Scope IP Search , or deselect the box and enter a Scope Starting IP Address . IP Walking will search this range of Ending IP Address addresses for a reply.
Page 80 Using the HP Management Console In the dialog, the IP addresses in the Discover by List IP List be customized according to your specific needs. See the follow- ing table for descriptions of each button in this dialog. Table 5: Discover by List - Button Functions Button Function Add a new IP address to the IP list.
Page 81: Grouping Devices
Using the HP Management Console Grouping Devices Grouping devices according to specified criteria makes it easier for administrators to manage them. Devices can be grouped automati- cally according to any of their properties, or manually assigned to groups in any way that is suitable for your requirements. Note that you can also pre-assign the group to which a device belongs from the device itself by editing its agent configuration settings.
Page 82 Using the HP Management Console tab lists existing dynamic grouping Dynamic schema schemes and enables you to create or edit a grouping scheme. Two schemes are supplied by default: _default scheme will group devices by gateway ID, whereas _no scheme will not group devices but just list every device managed by Device Manager.
Page 83 Using the HP Management Console Table 6: Candidate Properties Properties Description Gateway ID Group by gateway ID. Subnet Address Group by subnet address. Device Status Group by status (on/off). Device Type Group by product type. Device Version Group by device version. Agent Version Group by agent version.
Page 84 Using the HP Management Console Click to create the new grouping scheme. Click the button in the panel and select Group by Device Tree . The new grouping scheme will be listed and Dynamic Group available for selection. Select the new grouping scheme to group all devices managed by Device Manager accordingly.
Page 85: Manual Grouping
Using the HP Management Console You can create grouping schemes in which you manually assign Manual Grouping devices to groups in whatever way you require. Defining a Manual Grouping Scheme Display the menu from the Console’s menu bar, select View Edit , then click on the tab.
Page 86 Using the HP Management Console Click Close Click the button in the panel and select Group by Device Tree . The new grouping scheme will be listed and Manual Group available for selection. Select the new manual grouping scheme. Any organisational changes you now make to the devices and folders listed in the panel will be saved to this Device Tree...
Page 87 Using the HP Management Console To create a new folder in which to group devices, right-click in pane and select > Device Tree Manual Group Add Folder from the pop-up menu. Enter a name for the group folder then click You can now drag-and-drop the names of devices into this group folder within the panel.
Page 88: Naming Grouping Properties
Using the HP Management Console Grouping properties are used to group devices into a customized Naming Grouping order suitable for your organization’s network configuration. These Properties groups provide simple management of devices over different depart- ments or different locations. Each property name can be renamed as required.
Page 89: Changing Grouping Properties
Using the HP Management Console Grouping properties can be set by entering them into the properties Changing Grouping window for each device, or assigned by dragging and dropping Properties devices between property groups. Setting grouping properties: Right-click the device whose properties you wish to view. Select the tab.
Page 90: Pre-Assigning Devices To Groups
Using the HP Management Console Dragging and dropping devices: Ensure that the device tree has at least one grouping property selected in the grouping scheme. Click on a device, hold down the mouse button then drag the device to another group on the device tree. Note: Devices can only be dragged between groups of the same level on the device tree, and groups being dragged between must have a grouping property.
Page 91: Editing The Device Filter
Using the HP Management Console Editing the Device Filter To edit the Device Filter: Select from the menu. Device Filter... View Click to display the dialog. Add... Set New Device Filter Name You can also click to remove or modify the Delete Edit...
Page 92 Using the HP Management Console Click the browse button in the section to open the Edit Criteria dialog. Choose Criteria Key Editing the Device Filter...
Page 93 Using the HP Management Console In the , select the criteria according Candidate Criteria Key List to your needs. Click to return to the dialog. Edit Device Filter Click the arrow button in the section to select Edit Criteria conditions in the drop-down menus. For example: Write Filter Status = Enabled.
Page 94 Using the HP Management Console In the dialog you can edit or remove Device Filter Management the selected filter according to your requirements. Click the button to create the filtered Generate Device List... device list. Now the administrator can use the device filters to manage the devices in the network.
Page 95: Filter Security
Using the HP Management Console You can limit the devices a user can see by assigning a filter to that Filter Security user as his security filter. The procedure is as follows: Display the menu and select Tools User Management... Select the name of the user on the tab, then click Users...
Page 96: Searching For A Device In The Device Tree
Using the HP Management Console Searching for a Device in the Device Tree You can quickly display a particular device in the Console’s device tree either by selecting > from the menu Device Search Device Tree bar, or by clicking the button in the toolbar.
Page 97: Checking Network Connection Status
Using the HP Management Console Checking Network Connection Status You can check the network connection status of a device (i.e. whether it is connected to the network or not). In the , select one or more devices and right-click Device Pane them to display a menu.
Page 98 Using the HP Management Console imum link counter. When the TTL on a packet reaches 0, the router is expected to return an ICMP Time Exceeded message to the source computer. A window displaying the network connection status of the device will appear.
Page 99: Printing Information About Devices & Tasks
Using the HP Management Console Printing Information About Devices & Tasks To print information about any devices listed in the Console: Printing Device Information In the , select the devices you want to print (CTRL- Device Pane click and/or SHIFT-click them). Click the icon in the toolbar to display the Print...
Page 100: Printing A Device Task Report
Using the HP Management Console Click to print the device report. The Print Preview Print Preview window opens. If you are satisfied with the preview, click the printer icon or dis- play the menu and select . Click if you accept the File Print printing settings.
Page 101: Shadowing Devices
Using the HP Management Console Shadowing Devices Shadowing enables you to connect to a remote thin client and view and control that client from the HP Management Console. This can be achieved either by using the template available _Shadow Device on the tab, or by selecting from the pop-up menu when Operations...
Page 102 Using the HP Management Console Note: The session password of Shadow is the default password, which can be set in Configuration. To Open VNC Viewer for Shadowing: Select a completed task in the Shadow Device Task Pane Right-click and select , or dis- Open VNC Viewer for Shadowing play the...
Page 103: Power Management
Using the HP Management Console Power Management The Management Console enables you to reboot, shutdown and wake a client remotely. This can be achieved either by using the tem- plates available on the tab, or by selecting from the pop- Operations up menu when you right-click on a device as described below.
Page 104: Task Template Management
Using the HP Management Console Task Template Management HP Device Manager uses Task Templates as the vehicle of commu- nication between the server and agents residing on thin client devices. A Task Template is an XML file that contains information about a task.
Page 105: Creating & Editing Task Templates
Using the HP Management Console Imaging • Used to push or pull flash-memory images of client devices. Operations • Used to perform various operations on a device such as reboot, shadow, shutdown and wake up. Settings • Used to change various settings on the device such as display, network, time and write filter.
Page 106: Adding A Template To Favorites
Using the HP Management Console To make it easier to locate templates that are used frequently, you Adding a Template can add them to the tab as follows: to Favorites Favorites Select a tab from the Template Pane Right-click on the name of the template in the tab. Select from the pop-up menu.
Page 107: Importing & Exporting Task Templates
Using the HP Management Console You can import or export Task Templates so they can be shared Importing & between HP Device Manager systems. Exporting Task Templates To import an XML file as a Task Template: Select the tab and the tab into which you Product Type Category...
Page 108: Task Management
Using the HP Management Console Task Management All the tasks that have been sent are monitored and the results are displayed in the . The lists all the tasks that Task Pane Task Pane have been sent to devices. The task list consists of six columns: Task Name •...
Page 109: Applying Tasks To Devices
Using the HP Management Console Success The task was executed successfully by the device. Sending The console has sent the task to the device and is waiting for a reply. Failed / Timeout The task has failed or timed out. (If the task is not complete after finite time, the status of the task will be displayed as Timeout.
Page 110 Using the HP Management Console dialog will be displayed. This enables you to Task Editor make changes to the template and specify how and when the task is to be performed. Task Management...
Page 111 Using the HP Management Console tab allows you to change the properties of the task Content as desired. (See “Creating & Editing Task Templates” on page 95 for details.) Select the tab and specify when and Schedule & Batch Control how the task is to be performed.
Page 112: Displaying Task Properties
Using the HP Management Console To display the properties of a task: Displaying Task Properties In the , click the box next to the to list Task Pane Task Name the devices that the task is assigned to. Right-click a device and select in the pop- View Task Contents up menu.
Page 113: Configuring Task Parameters
Using the HP Management Console Select > from the Console’s menu bar to open Tools Configuration Configuring Task dialog, then click the Parameters Configuration Management Task Parame- option in the option tree pane to expand it. ters option consists of two sub-options: Task Parameters Valid Time .
Page 114 Using the HP Management Console Set the amount, in devices, for each category: General Batch Amount Batch Amount FTP Batch Amount Check the option box to input the start Exclude Working Hours and end time of working hours. Clicking will reset the timeout settings to their Restore defaults defaults and set the working hours to 9.00 start and 17.00 end..
Page 115: Pausing Tasks
Using the HP Management Console Click to save the new settings. Apply Click to exit. To pause a waiting task: Pausing Tasks Select a waiting task in the Task Pane Right-click and select from the pop-up menu. Pause The status of the waiting task will be changed to Paused Task Management...
Page 116: Continuing Tasks
Using the HP Management Console Note: This operation only is available for waiting tasks. To continue a paused task: Continuing Tasks Select a paused task in the Task Pane Right-click and select from the pop-up menu. Continue The status of the paused task will be changed to Waiting Note: Only paused tasks (tasks that have not been sent) can be continued.
Page 117: Deleting Tasks
Using the HP Management Console To delete a selected task, right-click the task and select from Delete Deleting Tasks the pop-up menu. If you select , all the tasks in the Delete All Task will be deleted. If you select , all finished Pane Delete All Finished...
Page 118: Opening Vnc Viewer For Shadowing
Using the HP Management Console You can open a VNC Viewer for shadowing a device by right-click- Opening VNC ing a ready or finished shadowing task and selecting Viewer for Open VNC Shadowing from the pop-up menu. Viewer for Shadowing Right-click a ready task and select from the Open Results Template...
Page 119: Device Status Tools
Using the HP Management Console Device Status Tools HP Device Manager has two integrated tools that monitor and record the performance of the devices: Status Walker Status Snapshot tool makes a list of all the IPs available and Status Walker Status Walker walks to them;...
Page 120 Using the HP Management Console Select the name of the scope to use in the drop- Walk the Scope down menu, or select Edit... to define a new scope. Selecting Edit... will display the dialog Scope Management which enables you to add, edit or remove scopes.. Click the button and enter a name for the new scope.
Page 121 Using the HP Management Console Click to display the dialog. Scope Editor Specify the IP address range in the fields, then Current Item click to add it to the list box on the left. Click when you have finished defining scopes. Click in the dialog to return to the...
Page 122 Using the HP Management Console Selecting a Finished walking task then clicking the button will View display the status of devices found. Device Status Tools...
Page 123 Using the HP Management Console Configuring the Status Walker You can configure the to suit your requirements as Status Walker follows: Select > from the Console’s menu bar to Tools Configuration open the window. Configuration Management Select the item in the left-hand tree Status Walker Configuration pane.
Page 124: Status Snapshot
Using the HP Management Console The Status Snapshot tool takes a snapshot of the network, that is, it Status Snapshot creates a report of the devices’ status and stores it on the server to be displayed when the tool is opened. This tool does not work in real time.
Page 125 Using the HP Management Console Schedule the status snapshot task by specifying its Frequency and the Start Time Click Click Close The results of the scheduled status snapshot tasks will be displayed in the pane at the bottom of the Status Snapshot Tasks Status Snap- dialog.
Page 126 Using the HP Management Console Selecting a Finished status snapshot task then clicking the but- View ton will display information about the devices found. Device Status Tools...
Page 127: Common Tasks
HP Device Manager User Manual Common Tasks CHAPTER 5 This chapter describes how to use the Management Console to change device settings, copy files and execute commands. Performing a Task In order to perform a task on a remote device you must first define a template which provides the instructions to be executed or new settings, then apply that template to the device.
Page 128 Common Tasks dialog will be displayed. Select the Task Editor Schedule & tab and specify when and how the task defined in Batch Control the template is to be performed. If you do not select the Sched- option and specify a time, the task will be applied to the ule Task device as soon as you click the button.
Page 129: Changing Connection Settings
Common Tasks Changing Connection Settings HP thin client devices are designed to access servers or applications through pre-defined ICA, RDP, terminal emulation or Web browser connections. HP Device Manager enables you to copy these pre- defined connection settings from one thin client to others of the same model and operating system type.
Page 130 Common Tasks Click the button, enter a name for this template then Save as... click Drag and drop the template on the name of the device with the correct connections in the device tree. The will be Task Editor displayed. Changing Connection Settings...
Page 131 Common Tasks Click to apply the task to the client device. The connection settings will be copied from the device and stored in a new template which will appear in the Templates with the name you specified in step 5. Pane You can now drag and drop this new template on devices in the device tree to apply the connection settings to them.
Page 132: Changing Device Settings
Common Tasks Changing Device Settings The setup configuration of a device can be changed using templates listed on the tab in the Settings Template Pane The following sections provide an overview of each template. Select the tab in the Settings Template Pane Configuring Network Settings...
Page 133: Configuring Display Settings
Common Tasks Click to save the template with a new name. Save As... Drag and drop the template on the device(s) you want to configure. Note: Because changes made to device properties can be applied to more than one device at a time, some settings are not available if more than one device is selected.
Page 134: Configuring Time Settings
Common Tasks Drag and drop the template on the device(s) you want to configure. Note: The option is only available for XPe OS devices. Color Depth Select the tab in the Settings Template Pane Configuring Time Settings Double-click the template to display the _Time Settings Template Editor Specify the time settings you require.
Page 135: Configuring Write Filter Settings
Common Tasks Note: Write Filter settings are only applicable to XPe OS devices. Configuring Write Filter Settings Select the tab in the Settings Template Pane Double-click the template to display the _Write Filter Settings Template Editor Select the drive to configure in the box.
Page 136 Common Tasks Select a drive letter from the then click to add it Drives List to the list. Click to add the drives. Added Drives Set the to either to set the Write Filter, Boot Command Enable to remove the Write Filter, or to keep Disable N/A (No change)
Page 137: Using File And Registry Templates
Common Tasks Using File and Registry Templates template is generic in that it consists of a _File and Registry customizable combination of copying files, deleting files, registry changes, running operating-system commands and pauses. Customizing this template involves adding, deleting and re-arrang- ing a variety of sub-tasks.
Page 138 Common Tasks After modifying the template, click to save the template Save as for later use. Table 7: File and Registry Template Sub-Tasks Sub-Task Item Description Copy Files FTP Server Select an FTP repository to use. Upload Upload files from the client device to the selected FTP repository.
Page 139 Common Tasks Table 7: File and Registry Template Sub-Tasks Sub-Task Item Description Action (Registry settings) The action to be applied to the registry table. Set to add to add a key, or delete key to delete a key. Type (Registry settings) The type of registry key value.
Page 140: Merging File And Registry Templates
Common Tasks Table 7: File and Registry Template Sub-Tasks Sub-Task Item Description Pause Hours, Min- The duration of time to pause processing of utes, Seconds the template, often in order to wait for certain events, for example a system restart. Two or more templates can be merged together to File and Registry...
Page 141: Copying Files
Common Tasks Copying Files You can copy files from a device to the FTP Repository, or download files from the console to a device through the FTP Repository. Both are achieved using the template. _File and Registry Select the tab in the File and Registry Template Pane Double-click the...
Page 142 Common Tasks Click Select the to use from the list box. FTP Repository Select the of the copy files task: files from Direction Upload device to FTP Repository, or files from console to Download device through the FTP Repository. Specify the by clicking in the fields and enter- Files to be copied ing the relevant information.
Page 143 Common Tasks c:\abc\* c:\abc\ c:\abc all mean the same thing, that is, all the files under directory c:\abc\. means all the files that start with the letter a. means all the files that end with the letter a. is set to Yes, both files and sub-directories Copy Recursively matching the wildcard pattern defined in the field will...
Page 144: Remote Command Execution
Common Tasks Remote Command Execution HP Device Manager can remotely execute commands on a device using templates. In this context, a command is any- File and Registry thing executable on the device’s operating system. It can be applica- tions, DOS batch files, Windows scripts, etc. You can enter any command, however it is recommended that these commands are tested on a client device first.
Page 145 Common Tasks Click the button and select Command Click Specify the command to be executed by clicking in the Com- column and entering the appropriate information. mand In the column, select if the device Execute After Reboot should reboot before executing the command you specify. Select if you want the command to execute without the need to reboot the device.
Page 146: Remote Execution Of Windows Scripts
Common Tasks In the column, select if the given command has to wait Wait for the previous command to finish before processing, or set to for simultaneous execution of commands. If you want to specify more commands, click to continue. Click when you have finished.
Page 147: Advanced Tasks
HP Device Manager User Manual Advanced Tasks CHAPTER 6 This chapter describes how to use snapins, images, change registry settings, install XPe software components, and set the agent mode. Snapins All of HP’s thin client operating systems utilize real filesystems in Introduction Flash disk memory instead of monolithic Flash images.
Page 148: Applying A Snapin To A Thin Client
Advanced Tasks Download the required snapin from the support section of the Applying a Snapin HP website to a temporary location on your local drive. to a Thin Client Run the HP Management Console and select > Tools Repository from the menu bar. Management dialog will be displayed.
Page 149 Advanced Tasks In the field, select the appro- Select an element type to display priate option from the drop-down list. For this example Snapins we will be using a NeoLinux 4 snapin to install Adobe Acrobat Reader to NeoLinux 4 thin clients, so is selected.
Page 150 Advanced Tasks Click the button in the box to browse to the Element Path directory containing the snapin you downloaded in step 1. Select the folder containing the snapin files (in our example it is Adobe_Acrobat_7.0.9-NL4.0.1-6002) then click Choose field will display the name of the FTP Relay FTP Repository Repository to use for relaying files.
Page 151 Advanced Tasks dialog should now display the Repository Management name of the snapin in the field. Elements on Server Repository Select the name of the FTP Repository to which you want to transfer the snapin from the drop- Elements on FTP Repository down list box.
Page 152 Advanced Tasks Now that the snapin is in the FTP Repository, it can be applied to client devices using a template. Click to exit Close Repository Management Click on the OS tab for the operating system supported by the snapin. In our example it is the OS tab.
Page 153 Advanced Tasks Select the name of the snapin in the list box. The Snapin Action field will then display actions which can be performed using the snapin. In this case the only action is Install. Note: If the snapin is not displayed in the field, check Snapin that you are displaying the...
Page 154 Advanced Tasks pane will now display the new snapin tem- Task Templates plate in the tab. Software Update To apply the snapin to one or more thin client devices, select the name of the snapin template then drag and drop it on the name of the device(s) in the device tree panel.
Page 155: Images
Advanced Tasks Images HP Device Manager can read and write images to and from Introduction supported clients. An image file (.img) is a binary file containing all the data on a thin client’s flash storage. HP Device Manager manages images through the tool, which Repository Management also provides utilities to verify image integrity.
Page 156: Client Bios Settings For Pxe
Advanced Tasks Transferring Image Files Between Repositories An image file must be stored in an FTP Repository in order for it to be applied to clients using a template. Image files are initially placed either in the Server Repository if they were imported, or in a specific FTP Repository if created using a template.
Page 157: Pulling A Pxe Image From A Client
Advanced Tasks You can pull (copy) a PXE image from any client managed by HP Pulling a PXE Device Manager and store it as a .img file in the Repository so that it Image From a Client can be pushed (written) to other clients. This is achieved using the template.
Page 158 Advanced Tasks Enter a name for the so that you can easily identify it PXE Image once it is stored in the FTP Repository. If you need to overwrite any files that already exist in the FTP Repository, select Overwrite old files on FTP Repository Click the button, enter a name for this template, then Save as...
Page 159 Advanced Tasks Click to apply the task to the device. When the HP Management Agent on the client receives the task, the client will display a warning message indicating that the device will reboot in 15 seconds. The client will shutdown then start-up in DOS mode and run the utility which copies the contents of the flash storage to an .img file in the FTP Repository.
Page 160: Pushing A Pxe Image To A Client
Advanced Tasks You can push (write) a PXE image stored in an FTP Repository to Pushing a PXE any client managed by HP Device Manager, as long as it contains Image to a Client enough Flash storage. This is achieved using the _PXE Imaging template.
Page 161 Advanced Tasks Enter the name of the PXE image to push to the client in the field. Image Name Note: The field will only list the names of PXE PXE Image Name images if the image files have been transferred from the FTP Repository to the Server Repository using the Repository Man- tool.
Page 162: Preparing An Xpe Client For Image Distribution
Advanced Tasks Click to apply the task to the device. When the HP Management Agent on the client receives the task, the client will display a warning message indicating that the device will reboot in 15 seconds. The client will shutdown then start-up in DOS mode and run the utility which copies the image file from the FTP Repository to its flash storage.
Page 163: Cloning An Xpe Image
Advanced Tasks template enables you to clone the image of _Clone XPe Image Cloning an XPe an XPe device and either store the image for backup or apply it to Image other XPe devices of the same model type and identical flash storage size.
Page 164 Advanced Tasks Click the button, enter a name for this template, then Save as... click A new template will appear in the pane. Task Templates Drag and drop this template on the XPe device whose image you want to clone in the .
Page 165 Advanced Tasks Click to apply the task to the device immediately. When the HP Management Agent on the client receives the task, the client will display a warning message indicating that the device will reboot in 15 seconds. The client will shutdown then start-up in DOS mode and run the clone utility which copies the contents of the flash storage to an .img file on the FTP Repository.
Page 166 Advanced Tasks The cloned XPe image file will also be listed in Repository ready for use in other templates. Select Management NeoXPe as the element type, then select the Images FTP Repository where it is stored. Images...
Page 167: Updating Images
Advanced Tasks template on each OS tab enables you to apply _Update Image Updating Images images to devices without using a PXE Server. To update the image on one or more devices: In the Management Console, display the OS tab containing the name of the client(s) to be updated with the new image in the Device Tree Select the...
Page 168 Advanced Tasks However, you can manually enter the name of the image file in this field if it is not in the Server Repository, as long as it is present in the you have selected in the template. FTP Repository box below will provide details of the Image Information OS build version and image size for the image whose name is...
Page 169: Changing Registry Settings
Advanced Tasks Changing Registry Settings HP Device Manager can add, delete and change registry keys and their values on thin client devices using templates. File and Registry Additionally, the existing settings can be cloned from a device using template and then modified. Get Registry HP Device Manager can clone the system registry of a thin client Getting Registry...
Page 170 Advanced Tasks Click the button and enter the name of the registry node from which you want to retrieve settings (e.g. desktop for desk- top settings), then click The name of the new node will appear on the tab of the Registry Template Editor In the...
Page 171 Advanced Tasks Click and the new template will appear in the Task Tem- pane. plates Drag and drop this template on the device in the Device Tree from which you want to get registry settings. The Task Editor dialog will be displayed. Changing Registry Settings...
Page 172 Advanced Tasks Click to apply the task to the device immediately. The registry settings will be retrieved from the device and stored in a new template in the pane. Its name will be Task Templates the one which you specified in step 4. To view the retrieved registry settings, double-click on the result template to display the , double-click on the...
Page 173 Advanced Tasks Editing Registry Settings Select the tab in the File and Registry Template Pane If you are editing a previously generated task _Get Registry result template, double-click the name of that template, then double-click Registry in the box. Sub-Task If you need to create a new template, double-click the _File and template to display the...
Page 174 Advanced Tasks dialog will be displayed Configure Registry Sub-Task enabling you to edit registry settings. You can edit the contents of the using the four but- Registry Tree tons at the bottom of the box. enables you to add a new key under the currently Add Key selected item.
Page 175 Advanced Tasks Indicates the action to be applied to the registry Action table: add or delete a key. Click in the field to change the current setting. Indicates the type of registry key value. Type Displays the name of the registry key. Double- Value Name click in this field to edit it.
Page 176: Installing An Xpe Software Component
Advanced Tasks Installing an XPe Software Component Software components for XPe devices must be transferred to an FTP Repository using before they can be dis- Repository Management tributed to client devices. Download and unzip the XPe software components to a local Transferring an XPe drive.
Page 177 Advanced Tasks Enter the path of the software component you wish to add. Select a in order to transfer the files to the Relay FTP Repository Server Repository. The relay FTP Repository will receive the files from the Con- sole, and temporarily hold them until they are automatically transferred to the Server Repository.
Page 178 Advanced Tasks dialog should now display the Repository Management name of the software component in the Elements on Server field. Repository Select the where you want the new software FTP Repository component to be stored. Select the software component then click to upload it to Upload the FTP Repository.
Page 179: Installing An Xpe Software Component On Client Devices
Advanced Tasks Software components can be installed on client devices once they Installing an XPe have been uploaded to the FTP Repository. Software Component on Note: The procedure for installing software components discussed in Client Devices this section is only applicable to Windows XPe clients. To install a software component: Select the tab from the...
Page 180: Performing A Persistent Write Operation On Neolinux
Advanced Tasks Performing a Persistent Write Operation on NeoLinux 4.x Devices NeoLinux 4.x devices use three related file systems which are mounted as follows: /writable /.fs/org Normally a user will perform all work under / or /writable, which are mounted as readable and writable when the system starts up. The file system of /writable is used for storing persistent data, where files can be created, modified or removed, and the changes will not be lost when the device reboots or shuts down.
Page 181 Advanced Tasks The following procedure describes how to change the directory of a NeoLinux 4.x device to /.fs/org and mount it as writable in order to perform commands: With the tab displayed, select the NeoLinux 4 File and Registry tab in the Template Pane Double-click the template to display the...
Page 182 Advanced Tasks Check the check box at the bottom of the dialog chroot /.fs/org in order to change the root directory to /.fs/org. The Mount to option will then be available. Check this box as well. writable Any commands you specify in this dialog will now be directed to /.fs/org which will be mounted as writable.
Page 183: Devices
Advanced Tasks Adding Devices Using MAC Addresses Devices that are not working and need a new image, or that other- wise have not been found by HP Device Manager, can be added to the console using their MAC address. However, devices added to the console in this manner cannot be fully managed by HP Device Man- ager until the agent on the device reports to the HP Management Server properly.
Page 184 Advanced Tasks Enter the of the device to be added. MAC Address Select the Management Gateway that will connect with the device from the drop-down Neoware Management Gateway ID list. Click to add the device. A new device will appear in the device tree with the name deviceX, where X is a number.
Page 185: Configuring Agents
Advanced Tasks Configuring Agents templates enable you to set agent parameters and update Agent the agent version. template enables you to specify how often it _Configure Agent Setting Agent pulls tasks from the Management Gateway, set the delay scope, and Parameters specify the type of log information that will be generated.
Page 186: Updating The Agent Version
Advanced Tasks template enables you to apply the latest version _Update Agent Updating the Agent of the Agent file to client devices. Agent update files must be added Version to an FTP Repository using before they Repository Management can be applied to client devices. Double-click the template on the tab of...
Page 187: Configuration Management
HP Device Manager User Manual Configuration CHAPTER 7 Management This chapter explains the administration of the console, working with users, advanced server configuration, and licensing. User Management Each user account can have customized permissions, according to their level of need. These are assigned through the user groups system.
Page 188: Chapter 7 Configuration Management
Configuration Management Click to add a new user. The dialog will Create New User be displayed. Enter a for the new user and specify a Username Password Click to create the new user. Refer to the instructions below in order to add the new user to a user group.
Page 189 Configuration Management Click to add the user to a new group, or to remove Delete the user from the selected group. To change a user’s password: In the dialog, right-click on the name of the User Management user whose password needs to be changed. Select from the pop-up menu.
Page 190: Working With Groups
Configuration Management Groups can be used to control user permissions in HP Device Man- Working With ager. Groups To add a group: Display the menu from the Console’s menu bar and select Tools . Select the tab. User Management Groups Click to add a new group.
Page 191 Configuration Management Select the permissions you wish to assign to the group. Click to finish. To assign users to groups: Right-click the group you wish to modify in the tab of Groups dialog. User Management Select in the pop-up menu. Properties Select the tab.
Page 192 Configuration Management Use the buttons to modify the members of this Delete group. Click to finish. To delete a group: Select the name of the group to be deleted in the list All Groups on the tab. Groups Click the button then to confirm that you want to Delete...
Page 193: Ftp Repositories
Configuration Management FTP Repositories Select > from the Console’s menu bar. Tools Configuration Configuring an FTP Repository In the dialog, select the Configuration Management FTP Repos- item in the left-hand tree pane. itories Different server profiles can be used to access different FTP servers or different parts or accounts of the same FTP server.
Page 194: Deleting A Repository
Configuration Management Fill in the Server Address Username Password Path settings. For example: : 192.168.88.7 (FTP server IP address) Server Address john Username dev1234 (input will appear hidden) Password ./ndm Path Note: You need to have write permissions for the given path. The files will be stored at /home/john/ndm/ where /home/john is the default login directory of user john.
Page 195: Importing A Repository
Configuration Management Select > from the Console’s menu bar. Tools Configuration Importing a Repository In the dialog, select the Configuration Management FTP Repos- item in the left-hand tree pane. itories Click Import... Browse to the location where the FTP Repository you want to import is located.
Page 196: Ftp Mappings
Configuration Management FTP Mappings tool automatically maps each and every client FTP Mappings device to the nearest and most convenient FTP server. This allows the administrator to send tasks to a large number of agents, and have the device connect automatically to an FTP server to find the infor- mation or applications it may need to perform the task.
Page 197: Listing Subnets & Their Ftps Servers
Configuration Management Green • Uses a static FTP server specified by the administrator. Note: An administrator can change the FTP settings of a device or a subnet at any time. The administrator can also change the default FTP server and that will affect all the devices that use this option. Note: HP Device Manager will automatically map any new device added to the network.
Page 198: Filtering Devices Or Subnets
Configuration Management • Uses a default FTP server, usually a server with highest broad- band. The default FTP server can be changed at any time, so that the subnets assigned “default FTP” would connect to the new FTP server. Green •...
Page 199 Configuration Management On both the and the tabs, Device FTP Mapping Subnet FTP Mapping click to display a dialog which enables you to filter the listing Filter in various ways. Choose one of the filtering options then click FTP Mappings...
Page 200: Grouping Property Name
Configuration Management Grouping Property Name Grouping properties can be used in grouping schemes for grouping devices. Select > from the Console’s menu bar. Tools Configuration In the dialog, select the Configuration Management Grouping item in the left-hand tree pane. Property Name Enter the name of the grouping property in the relevant field.
Page 201: Task Parameters
Configuration Management Task Parameters You can set task parameters by selecting > from Tools Configuration the Console’s menu bar to display the Configuration Management dialog, then expanding the item in the left-hand Task Parameters tree pane. item consists of two sub-items: Task Parameters Valid Time .
Page 202: Write Filter Policy Setting
Configuration Management Set the time, in minutes, for each category: Valid Time General Timeout General Batch Interval PXE Batch Interval Batch Interval Set the amount, in devices, for each category: General Batch Amount Batch Amount FTP Batch Amount Check the option box to input the start Exclude Working Hours and end time of working hours.
Page 203: Task Settings
Configuration Management Task Settings You can specify general task settings by selecting > Tools Configu- from the Console’s menu bar to display the ration Configuration dialog, then selecting the item in the Management Task Settings left-hand tree pane. option enables you to show progress information for PXE Image PXE image tasks.
Page 204: Status Walker Configuration
Configuration Management Status Walker Configuration The Status Walker configuration options enable you to specify the walking group size, timeout and retry times, and specify the user name and password for three telnet configurations. Select > from the Console’s menu bar to display Tools Configuration dialog, then select the...
Page 205: Licensing
Configuration Management Licensing A license file contains information for the maximum number of clients your HP Management Server can support concurrently and the expiration date for the license. If more clients need to be supported and the number is over the maximum in the license file, HP can be contacted for another license file.
Page 206: Authentication Management
Configuration Management Authentication Management Since the HP Management Server can discover and manage all HP Device Manager gateways and agents on the network, a security problem may occur due to the improper usage of the Management Server. To overcome this, HP Device Manager provides an authenti- cation capability for the gateways and the agents to recognize a secure Management Server.
Page 207 Configuration Management Click the button to display the Update Current Key... Update dialog. Enter the new (i.e. the Authentication Key) and Password specify the (number of days). Expire Interval Click the button. Authentication Management...
Page 208 Configuration Management Note: is the time that the password (Key) keeps Expire Interval valid. If an agent cannot contact a gateway for key information before a specified time (Expiration Interval), the Key will expire, (i.e., no longer in use) and the agent will revert to its initial key. HP recommends that user passwords contain: at least eight characters •...
Page 209 Configuration Management In the dialog, enter a KeyStore Create KeyStore Password Pass- and confirm the password in the field. word Re-enter Password Click the button. To import Authentication Key(s): Click the button in the window Import Key(s) Key Management to display the dialog.
Page 210 Configuration Management Enter the KeyStore then click the button. Password Viewing the Key Update Log To view the , click the button in Key Update Log View Update Log... window. Key Management In the you can view all the log times and events. Key Update Log List You can remove all the logs by clicking the button.
Page 211: Gateway Access Control
Configuration Management The Management Server will maintain the acknowledge status of a Gateway Access gateway which is specified by the user from the Management Con- Control sole. When a gateway is discovered by the Management Server, the gateway is set as Unknown status. The Management Server will not establish any connection with a gateway nor receive any messages sent by the banned gateway unless the gateway is acknowledged.
Page 212: Report Management
Configuration Management Note: If the option is Manually control Gateway access unchecked, the gateway with the Unknown status is regarded as Acknowledged. When this option is selected, the gateway with the Unknown status is regarded as Banned and you need to configure the status of the gateway manually.
Page 213 Configuration Management Click to open the window. In the Edit Report Template Edit field, click the button to open the Criteria Choose Criteria Key window. Select a criteria key in the Candidate Criteria Key List After you have made the selection, click to return to the Edit window.
Page 214 Configuration Management In the field, select or enter the criteria conditions in Edit Criteria the two drop-down lists. Click to add the criteria into the below, or you Criteria List can select an existing criteria then click to renew the Update restricted condition.
Page 215 Configuration Management Note: The can contain several criteria and Report Template each criteria could have one of two kinds of relationships: Sat- . So you can select either isfy All Criteria Satisfy Any Criteria of them to generate reports. Click to generate the report according to the Generate Reports current criteria, or click...
Page 216: Importing A Report Plug-In File
Configuration Management To import a report plug-in file: Importing a Report Plug-in File Click in the window, then select a Import Report Management plug-in file (*.jar). Click to import the file and return to the Import Plug-in File window. A new report type is added to the Report Management list.
Page 217: Generating A Report Using A Report Template
Configuration Management Note: The imported report types can be deleted only if there is no template belonging to the reported type. To generate report using a report template: Generating a Report Using a In the window, select a report type from Report Management Report Template list and all the report templates belong to the...
Page 218 Configuration Management Click to preview the report. Generate Report Report Management...
Page 219: Alias Management
Configuration Management Alias Management To add a device version alias: Device Version Alias Select > from the Console’s menu bar Tools Alias Management to display the window. Alias Management If necessary, click on the tab to open the Device Version Alias corresponding panel.
Page 220 Configuration Management To edit an existing device version alias, you need to select a record in panel then click the button. Device Version Alias Edit In the dialog, change the alias then click Edit Device Version Alias to save your modifications. If you want to remove a record from the panel, Device Version Alias...
Page 221: Subnet Address Alias
Configuration Management To add a subnet address alias: Subnet Address Alias Select > from the Console’s menu bar Tools Alias Management to display the window. Alias Management Click on the tab. Subnet Address Alias Click the button to display the Add...
Page 222: Exporting An Alias
Configuration Management To export an alias: Exporting an Alias In the window, select a record and click the Alias Management button to open the dialog. Export Export Alias Browse for a folder to save the current alias as an *.xml file, then click the button.
Page 223: Template Plugin Management
Configuration Management Browse for the exported *.xml file then click the Import Alias button. The imported alias will be added to the current list. Template Plugin Management To import a Template Plug-in: Importing a Template Plugin Select > from the Con- Template Template Plugin Management sole’s menu bar to display the...
Page 224: Removing A Template Plugin
Configuration Management To remove a Template Plugin: Removing a Template Plugin In the window, select a record Template Plugin Management and click the button. Uninstall You will be prompted to confirm that you want to uninstall the selected template. Click to uninstall.
Page 225: Appendix A Installing & Running Jre
HP Device Manager User Manual Installing & APPENDIX A Running JRE This appendix describes how to install and run the Java Runtime Environment. Introduction A Java Runtime Environment of version 1.41 or later, including any Java2 platform system, is required to run HP Device Manager. You can install the correct Java Runtime Environment from the HP Device Manager installation CD.
Page 226: Linux-Based Server Installation
Installing & Running JRE To install the Java Runtime Environment for Linux based servers: Linux-based Server Installation Login as root. Enter the following commands: shell> cd /usr/local shell> cp /[CD]/j2re-1_4_1_02-linux-i586.bin /usr/local (where [CD] is the path to the HP Device Manager CD). shell>...
Page 227: Appendix B Installing & Running Mysql
HP Device Manager User Manual Installing & APPENDIX B Running MySQL This appendix describes how to install and run MySQL. Installing MySQL on Linux-based Servers Login as root. Enter the following commands: shell> groupadd mysql shell> useradd -g mysql mysql shell>...
Page 228: Running Mysql On Linux-Based Servers
Installing & Running MySQL Running MySQL on Linux-based Servers To run MySQL on Linux-based servers type the following: shell> bin/safe_mysqld --user=mysql & If you want to start MySQL automatically: Copy /support-files/mysql.server to the directory which contains the startup files. Enter the following commands: shell>...
Page 229: Error Codes
HP Device Manager User Manual Error Code APPENDIX C Reference This appendix explains the meaning of error codes which may be generated by HP Device Manager Error Codes The following table lists the error codes which may be generated by HP Device Manager and explains their meaning Error Code Description Success.
Page 230 Error Code Reference Error Code Description Image size larger than flash size. Cannot connect to FTP Server. Login error. Image file does not exist. Image file transfer failed. MD5 file does not exist. MD5 file transfer failed. MD5 verification error. Read flash error.
Page 231 Error Code Reference Error Code Description Failure getting PXE task. Invalid task format. Failure pulling image (image file already exists). Failure uploading file to FTP Server. Failure executing PXE task (flash unsupported). Failure uploading MD5 file. Failure finding PXE server. Failure pushing image file (file does not exist).
Page 232 Error Code Reference Error Code Description 14001072 Enumerate value failure. 14001082 Delete registry item failure. 14001082 Delete registry value failure. 14002012 Invalid XML format. 14002022 Invalid version. 14002032 Unknown Clone or not. 14002042 Unknown task ID. 14002052 Unknown item parameter. 14002062 Unknown FTP parameter.
Page 233 Error Code Reference Error Code Description 14003142 Get IP failure. 14003152 Not logged in. 14004012 Unknown registry parameter. 14004022 Command line error. 14004032 Unknown software component parameter. 14004042 Unknown VNC parameter. 14004052 Unknown pause parameter. 14004062 Cancelled by user. 14004072 Registry value is too long.
Page 234 Error Code Reference Error Code Description 14007042 Write Filter enabled. 14008012 Retry update key. 14008022 Get new key failure. 14008032 Get current key failure. 14008042 Decrypt new key failure. 14008052 Update new key failure. 14009012 Get Write Filter persistent data failure. 14009022 Set Write Filter persistent data failure.
Page 235 Error Code Reference Error Code Description 14020052 Create description file error. 14020062 Image info from task is different to info from description file on FTP Server. 14020072 Image file already exists on FTP Server. 14020082 Prepare info for update.ini error. 14020092 Write info to update.ini error.
Page 236 Error Code Reference Error Code Description 14020302 Cloning error. 14020312 Failed to obtain return code from returned update file from cloning. 14020322 Failed to obtain return code from returned update file from cloning. 14020402 FTPException unknown error. 14020412 File or directory not found. 14020422 Get file error.
Page 237 Error Code Reference Error Code Description 14020602 Connect error. 14020612 Put resume error. 14020622 Set port error. 14020632 Unknown. 14020712 FileException unknown Exception. 14020722 File does not exist. 14020732 No more free disk space. 14020742 Write forbidden. 14020752 Create forbidden. 14020762 Read forbidden.
Page 238 Error Code Reference Error Code Description 14021003 Cannot create file. 14021004 Cannot run programs. 14021007 Cannot get platform type. 14021008 Cannot allocate memory. 14021009 Cannot get FTP address from registry. 14021010 Cannot set platform type. 14021011 Invalid parameter. 14021012 Cannot open existing file. 14021013 Time out to wait for a thread.
Page 239 Error Code Reference Error Code Description 14021029 Cannot get file size. 14021030 Cannot rename file. 14021031 Cannot create directory. 14021099 RST file not found. Unknown error. 14022011 File corrupted (checksum error). 14022012 Failed to install firmware file. 14022013 Failed to install IPKG. 14022014 Failed to remove IPKG.
Page 240 Error Code Reference Error Code Description -105 Failed to get host address. -106 Failed to create data socket. -107 Failed to duplicate a socket. -108 Failed to open file for read. -109 Failed to open file for write. -110 Failed to get socket name. -111 Failed to bind data socket.
Page 241 Error Code Reference Error Code Description -129 Function is not implemented. -130 LIST command failed. -131 RETR command failed. -132 STOR command failed. -133 Failed to write file. -134 Failed to read file. -135 Failed to write to socket. -136 Failed to read from socket.
Page 242 Error Code Reference Error Code Description -153 Disconnected by FTP server when login in. -154 Invalid user. -155 Invalid password. -156 Failed to login. -157 Invalid relay from server. -158 Connection is closed by peer. -159 Not connected. -160 Cannot start data transfer. -161 Failed to transfer data.
Page 243 Error Code Reference Error Code Description -177 Remote file is newer. -178 Local file is same as the remote file. -179 LSD command failed. -180 MLST command failed. -181 Invalid response for MLST command. -182 MLST command is not available. -183 MLSD command is not available.
Page 244 Error Code Reference Error Code Description -1005 Unknown FTP parameter. -1101 Failure setting display settings. -1102 Failure setting DNS. -1103 Failure setting default Gateway. -1104 Failure setting host name. -1105 Failure setting IP mask. -1106 Failure setting IP address. -1107 Failure setting DHCP server.
Page 245 Error Code Reference Error Code Description -1237 Failure cloning registry (item too long). -1301 Failure connecting to FTP Repository. -1302 Unknown FTP error. -1303 Failure looking for remote file or low space on local drive. -1305 Failure looking for replace.exe. -1401 Unknown FTP Error.
Page 246 Error Code Reference Error Code Description -1420 Failed to receive PWD reply from FTP server. -1421 Failed to connect to FTP server. -1422 Failed to resume uploading a file. -1501 Unknown FTP file error. -1502 File does not exist. -1503 No more disk space.
Page 247 Error Code Reference Error Code Description -2013 Configuration daemon failure. -2014 Update cannot be executed, an upgrade task is currently running. -2015 Failure getting update information from setup.conf. -2016 Network connection failure. -2017 Failure downloading *.hdr file. -2018 Update cannot be executed, incorrect patch version. -2019 Update successful.
Page 248 Error Code Reference Error Code Description -20005 A device with the same MAC address already exists. -20006 A grouping scheme with the same alias already exists. -20007 An IP walking scopes with the same name already exists. -20008 A user with the same name already exists. -20009 A user group with the same name already exists.
Page 249: Index
HP Device Manager User Manual Index authentication export all keys console user import key(s) device using MAC address key management devices using Discover key update agent templates key update log configure agent management update agent agent.cfg configuration file ChangeSID agents clients configuration file see devices...
Page 250 Index trace route utility discover using IP list connection configuration template discovering console displaying properties see Management Console grouping conventions used in manual pre-assign from device copy files sub-task grouping properties limiting viewing by user listing FTP servers delete files sub-task power management deleting pre-assigning to groups...
Page 251 Index see EWF listing error codes for devices for subnets concept overview policy setting 104, 192 supported exclude working hours 104, 192 executing commands remotely export gateway alias see Management Gateway all authentication keys get connection configuration grouping candidate properties favorite templates console users file and registry template...
Page 252 Index update image concept using MAC address to push to client Management Console verifying PXE images administration XPe client preparation device pane 4, 44 images templates device toolbar clone XPe image overview 43, 62 PXE imaging 147, 150 device tree 4, 44 update image icon on desktop...
Page 253 Index icon in systray standard overview power management system requirements pre-assigning devices to groups menu items in console printing merging file and registry templates device information MySQL task report properties device NeoLinux 4.x devices grouping file system printing persistent write to / network concept connection status...
Page 254 Index concept snapins configuring applying to devices 39, 183, 184 creating importing into repository deleting introduction description obtaining exporting repository management FTP repository wizard snapin template FTP server support software components (XPe) importing adding to repository importing an element (snapin) installing 166, 169 listing FTP servers...
Page 255 Index concept display log connections displaying properties get connection configuration exclude working hours 104, 192 file and registry template creating log display editing management exporting parameters 103, 191, 193 favorites pausing file and registry properties file and registry report get registry printing using resending...
Page 256 Index update agent template working hours 104, 192 update image template write filter user management settings template write filter policy setting 104, 192 valid time and timeout 103, 191 VNC viewer XML file task export task template as import as task template XPe devices wake on LAN ChangeSID...

This manual is also suitable for:

Neoware e140 - thin client Neoware e370 - thin client Neoware e90 - thin client Neoware m100 - mobile thin client Device manager 3.8

HP Neoware c50 - Thin Client User Manual

CHAPTER 1 Introduction

CHAPTER 2 Installing HP Device Manager

CHAPTER 3 Getting Started

CHAPTER 4 Using the HP Management Console

CHAPTER 5 Common Tasks

CHAPTER 6 Advanced Tasks

CHAPTER 7 Configuration Management

APPENDIX A Installing & Running JRE

APPENDIX B Installing & Running Mysql

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Summary of Contents for HP Neoware c50 - Thin Client

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