3Com U.S. Robotics 56K Voice User Manual page 40

56k voice faxmodem internal

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You may have plugged your modem's phone cord into the wrong jack on

the modem. Make sure the phone cord is plugged into a jack labeled with

the word TELCO (marked with a wall jack icon on externals).

You might have a bad phone cord connection to your modem. The phone

cord should be plugged into the TELCO jack on the modem (marked with

a wall jack icon on externals) and the wall phone jack. The phone cord

should be no longer than 12 feet in length. Use the phone cord included

with your modem if possible.

Your phone jack may have been wired incorrectly. Contact your telephone

company. Ask them to make sure the tip and ring are on the inside pair of

wires.

You may have devices between the modem and the phone jack. There

should be no line splitters, fax machines, or other devices between the

modem and the wall jack.

You may have a poor line connection. Place the call again. Calls are

routed differently each time.

If you have voice mail, your dial tone may be altered because messages

are waiting. Retrieve your voice mail messages to restore your normal dial

tone.

Your software may not have auto answer enabled. Enable the auto answer

feature. In your communication software's terminal mode, type ATS0=1

and press ENTER.

You need to enable auto answer before every session unless you alter

your software's initialisation string to permanently enable auto answer.

56K Voice Faxmodem Internal - User's Guide

Troubleshooting

POSSIBLE SOLUTION

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