VTech DS6311-2 User Manual page 71

Appendix
Troubleshooting
I cannot hear any audio on my telephone system when on a cell call.
• Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in.
• Turn off your cell phone, then turn it on again.
I cannot download contacts from my cell phone to DS6311.
• Make sure that your cell phone is paired and connected to the base.
• Make sure you place your cell phone next to the base while downloading.
I see duplicate entries in my downloaded directory
• If you see duplicate directory entries, you can delete them manually. Another
option is to download again either your SIM card or phone memory, but not both.
Some of my cell phone contacts were not imported to DS6311.
• Make sure to try transferring the contacts from your SIM card to your phone
memory first, then download from your phone memory. If that doesn't work,
try transferring the contacts from your phone memory to your SIM card, then
download from your SIM card. For more information on how to transfer contacts
between your SIM card and your phone memory, refer to the user's manual of your
cell phone.
Can the DS6311 help the poor cell phone reception in my house?
If your cell phone has poor reception in your home, the DS6311 cannot improve
•
the reception. However, if there is a location in your house with better reception,
you can leave your cell phone at that location while you use DS6311 cell line. In
order for this to work, the telephone base must be within 30 feet of the cell phone.
The listening volume of my cell call is too loud or quiet.
• During a cell call, if the listening volume is to too loud or quiet, try changing the
volume on your cell phone. On some cell phones, changing the volume on the cell
phone effects your cell call volume on the DS6311 handset.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly (page 4). For optimum
daily performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and
the telephone wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to synchronize.
• Charge the battery in the handset for up to 16 hours.
• If the battery is completely depleted, it may take up to 10 minutes to charge the
handset before hANDSeT X appears on the screen (page 5).
• Remove and install the battery again. If that still does not work, it might be
necessary to purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or telephone service. Call the telephone service provider.
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