Drives - Dell Dimension XPS 50 Reference Manual

4-8 Dell Dimension XPS Txxx and Txxxr Systems Reference and Troubleshooting Guide
If you have diskette drive problems, perform the following checks:
Make sure the diskette is not write-protected if you are trying to copy data to it.
Try a different diskette in the drive. If the new diskette works, the original one
may be defective.
Check drive operations at the MS-DOS
"Starting the Dell Diagnostics" found later in this chapter) and the Windows
operating system.
Check the settings on the Diskette Options submenu of the system setup pro-
gram as described in Appendix B, "System Setup Program."
Run the Diskette test group as described in "Running the Dell Diagnostics"
found later in this chapter.
Refer to "Diskette Drive" in Chapter 6 for further troubleshooting information.
If you have CD-ROM or DVD-ROM drive problems, perform the following checks.
NOTE: Inconsistencies in the manufacturing of CD-ROM media may cause some
higher-speed CD-ROM drives to vibrate more than others. Such vibration and associ-
ated noise do not indicate a defect in the drive or the CD.
Double-click My Computer and check to see if the drive is recognized by the sys-
tem. Most of the common boot sector viruses cause the CD-ROM or DVD-ROM
drive to "disappear." Use virus-scanning software to check for and remove any
viruses.
Clean the disc with a soft, lint-free cloth and isopropyl alcohol.
Try another CD or DVD title.
NOTE: Because of different conventions currently used in the industry, not all
DVD titles work in all DVD-ROM drives.
Enter the system setup program as described in Appendix B, "System Setup Pro-
gram," and verify that Type is set to Auto for the appropriate IDE drive option.
Run the IDE Devices test group as described in "Running the Dell Diagnostics"
found later in this chapter.
Refer to "CD-ROM and DVD-ROM Drives" in Chapter 6 for further troubleshoot-
ing information.
If you have hard-disk drive problems, perform the following checks:
For Windows 98, run the ScanDisk utility by clicking the Start button, pointing to
Programs—> Accessories—> System Tools, and clicking ScanDisk.
For Windows NT, run the error-checking utility by opening the property sheet of
the affected volume(s) and clicking Check Now in the Error-checking section of
the Tools tab.
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prompt in the Dell Diagnostics (refer to