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If you have problems activating
w
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If you cannot connect to the Symantec servers to activate
your product, first check to see if you have parental control
software, either installed or through your ISP, that might
be blocking the connection.
A connectivity problem may occur if you are using parental
control software. If you suspect that parental controls are
blocking the connection, you can configure the parental
controls so that they do not block the activation procedure.
You will need to sign in to your parental control software
as an administrator, or log on to the Internet through your
ISP as an administrator to change your configuration.
If parental controls are not the problem, or if you cannot
reconfigure your parental controls to resolve the issue, you
can activate by phone.
Before you begin, be prepared to write down the code that
you may receive at the end of the call.
To activate your product by phone
1 Disconnect from the Internet.
2 In the Connection Problem window, click Activate my
software by phone, and then click Next.
3 In the Phone Activation window, select your country.
4 Use the telephone number that displays in the box to
the right.
5 Follow the voice prompts that are provided.
When you start Norton Confidential, the main window
opens. Links on the left side and option bars in the center
of the main window provide access to all Norton
Confidential features, options, Help, and Support.
Getting started
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13
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