Error Messages For Pre-Installed And Cd Versions; Contacting Product Support - McAfee TSA00M005PAA - Total Protection Service Installation Manual

Troubleshooting and support

Contacting product support

2 Type the path to MyAgtSvc.exe (you can use Browse to locate the file) and add the option
. For example:
/start
3 Click OK.
If that does not solve the problem, contact product support.
NOTE: This is a Microsoft Internet Explorer error, and might require installing a Microsoft patch.

Error messages for pre-installed and CD versions

Activate your software.
You have not activated your copy of Total Protection Service. You cannot receive updates against
the latest threats until you activate. To activate, click the Total Protection Service icon in the
system tray, then select Activate, or select the Activate link in a notification dialog box.
Your software is not up-to-date. Please activate to receive the latest update.
You have not activated your copy of Total Protection Service. You cannot receive updates against
the latest threats until you activate. To activate, click the Total Protection Service icon in the
system tray, then select Activate, or select the Activate link in a notification dialog box.
Your subscription has expired, Your trial has expired, Renew your subscription to
re-activate your software, or Purchase a subscription to re-activate your software.
If you are using a pre-installed copy of Total Protection Service, your activated trial or your
pre-installed subscription has expired. Click the Total Protection Service icon in the system tray
and then select Buy or Renew your subscription, or select one of these links in a notification
dialog box.
Contacting product support
Use this task to contact product support for more information about Total Protection Service.
By email
• To contact product support via email, locate your service provider's support address in the
Welcome email you received when you placed your order.
By phone
• To access a list of current phone numbers for product support, visit:
http://www.mcafee.com/us/about/contact/index.html
From the web
1 Log on to the SecurityCenter with your user name and password. These were sent to you
in the Welcome email.
2 Click the Help tab.
3 In the Contact Support section, select an option:
• Online support — Displays a form where you can submit a description of your problem
to a support representative.
• Phone support — Displays information about your account, your grant number, and
a number to call.
36 McAfee Total Protection Service Installation Guide
C:\winnt\mycio\agent\myagtsvc.exe /start