McAfee TSA00M005PAA - Total Protection Service Installation Manual page 34

Troubleshooting and support
Error messages
• A registry file is missing. The system file Regedit.exe might be missing. Search for that
file in the client computer's \windows folder. If the file is missing, replace it by using the
original Windows install media or copy it from another computer that is running the same
operating system.
• The browser cache is full. Empty the Internet Explorer cache:
version 6.0
1 Open the Internet Properties dialog box, then either:
• Right-click the Internet Explorer icon on the desktop and select Properties.
• From Windows Control Panel, open Internet Options.
2 Under Temporary Internet Files, click Delete Files.
3 Select Delete all offline content, then click OK. An hourglass appears while the files
are being deleted.
4 Under Temporary Internet Files, click Settings, then click View Files.
5 Select Edit | Select All.
6 Select File | Delete. It might take a while for all the files to be deleted. When the
deletions are complete, you are returned to the Internet Properties dialog box.
7 Click OK.
version 7.0
1 Open the Internet Properties dialog box, then either:
• Right-click the Internet Explorer icon on the desktop and select Properties.
• From Windows Control Panel, open Internet Options.
2 Under Browsing history, click Delete.
3 Under Temporary Internet Files, click Delete files.
Installation Declined.
This message can appear after a failed installation or uninstallation of Total Protection Service.
It indicates that leftover product files need to be removed from the client computer. Remove
these components by downloading and running the MVSUninstall cleanup utility on the computer
where you need to install. This utility is available on the Utilities page of the SecurityCenter.
Installation Denied.
Common causes and solutions:
• When you begin the installation, Internet Explorer displays a dialog box asking you to verify
that you want to install Total Protection Service. You must click Yes.
• Users must have administrator rights to install protection services on client computers. If
they do not, you need to install the standalone installation agent.
• Check to be sure the system drive has enough free space. When installing multiple types of
protection, a maximum of 50 MB might be required.
• The Windows system file Regedit.exe must be present in the Windows directory. If it is
missing, replace it by using the original Windows install media or copy it from another
computer that is running the same operating system.
34 McAfee Total Protection Service Installation Guide