McAfee TSA00M005PAA - Total Protection Service Installation Manual
Installation guide
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Summary of Contents for McAfee TSA00M005PAA - Total Protection Service
- Page 1 McAfee Total Protection Service Installation Guide...
- Page 2 EXCHANGE), MCAFEE, NETSHIELD, PORTALSHIELD, PREVENTSYS, SECURITYALLIANCE, SITEADVISOR, TOTAL PROTECTION, VIRUSSCAN, WEBSHIELD are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.
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Page 3: Table Of Contents
Considerations for scheduling push installations......... 23 McAfee Total Protection Service Installation Guide... - Page 4 Contacting product support..............36 McAfee Total Protection Service Installation Guide...
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Page 5: Introduction To Total Protection Service
Introduction to Total Protection Service ® This guide contains the information required to prepare for and install the McAfee Total Protection Service software on client computers. NOTE: Some types of protection managed by Total Protection Service do not reside as software on client computers. -
Page 6: Installation Environment
Protection Virus and spyware, Browser Content filtering firewall Client computers Windows 2000 Professional with Service Pack 3 or later Windows XP Home Windows XP Professional with Service Pack 2 or later (32-bit and 64-bit) McAfee Total Protection Service Installation Guide... - Page 7 • The client software for Windows Home Server supports only virus and spyware protection. • A separate product guide that describes the installation process and features unique to the Windows Home Server product will be available from the Help page of the SecurityCenter. McAfee Total Protection Service Installation Guide...
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Page 8: Ram Requirements
1 GB Windows XP 512 MB 1 GB 1 GB Windows 2003 512 MB 1 GB 2 GB Windows Vista 1 GB 1 GB 2 GB Windows 7 1 GB 1 GB 2 GB McAfee Total Protection Service Installation Guide... -
Page 9: Requirements For Email Protection
• A dedicated email server, either in-house or hosted by an ISP. • A company email domain, such as yourdomain.com, with a static IP address. Instructions for setting up email protection are provided in an email from McAfee and in the product guide, available on the Help page of the SecurityCenter. -
Page 10: Advanced Network Environments
• Microsoft Exchange 2000 with Service Pack 3. • Microsoft Windows 2000 Server with Service Pack 4. • Internet Explorer 5.5 or later. McAfee GroupShield for Lotus Domino, Windows edition Minimum requirement: • Intel Pentium or compatible 133MHz processor. • 512 MB of RAM (1 GB recommended). -
Page 11: How Firewall Protection Interacts With The Windows Firewall
Support for corporate firewalls or proxy servers Total Protection Service downloads components directly from McAfee servers to client computers. If you are behind a corporate firewall, or are connected to the Internet by a proxy server, you might need to provide additional information for your service to work properly. -
Page 12: Terminal Server Support
(See the product guide or the client online help for instructions on displaying the icon.) • Detection notifications are not displayed on the desktop of all computer users if the fast user switching feature is enabled. McAfee Total Protection Service Installation Guide... -
Page 13: Preparing To Install The Client Software
Installing the standalone installation agent Uninstalling active virus protection software Other virus protection software might conflict with the advanced features of McAfee virus protection. When multiple virus scanning engines try to access the same files on your computer, they interfere with each other. Use this task to uninstall existing virus protection software before installing the Total Protection Service virus and spyware protection. -
Page 14: Configuring Your Browser
Total Protection Service client software on that computer. Task From the SecurityCenter website, click the Help tab, select Utilities, then click installation agent to download the executable installation file for the agent. McAfee Total Protection Service Installation Guide... - Page 15 Install the agent with one of these methods, depending on your location: • From the administrative computer — Deploy and execute the file on client computers using your customary deployment tools. • From the client computer — Double-click the file to begin the installation process. McAfee Total Protection Service Installation Guide...
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Page 16: Installing Total Protection Service
• Push installation — Obtain the Push Install utility, then deploy the software directly from your service provider’s website to one or more client computers remotely. This table summarizes the differences in the advanced installation methods. McAfee Total Protection Service Installation Guide... -
Page 17: The Standard Installation Process
This enables them to install selected protection software in a designated group and language. Use this task to create a customized installation URL and send it to users. Task For option definitions, click ? in the interface. McAfee Total Protection Service Installation Guide... -
Page 18: Installing With A Url
This installation method is not network-specific and installs the software on any Windows operating system. How silent installation works Download VSSETUP from the SecurityCenter. Deploy to each computer where you want to install the client software. McAfee Total Protection Service Installation Guide... -
Page 19: Requirements For Silent Installation
From your web browser, log on to your SecurityCenter. On the Dashboard page, click Install Protection. Select the group where you want to place the client computers, the types of protection to install, and a language for the software, then click Next. McAfee Total Protection Service Installation Guide... -
Page 20: Designating A Relay Server With Vssetup
VSSETUP.EXE /CK=<your company key> /<parameters> Parameter Description /CK=XYZ Required. Launches Setup using the company key. Your company key is listed on the SecurityCenter, on the Accounts & Keys tab of the My Account page. McAfee Total Protection Service Installation Guide... -
Page 21: The Push Installation Process
Push installation does not require third-party deployment software or interaction with users. To perform a push installation: Designate an administrative computer , where you will install the Push Install utility and initiate the push. McAfee Total Protection Service Installation Guide... - Page 22 From the SecurityCenter, obtain the Push Install utility from one of these locations: • As part of the Install Protection wizard. • From the Utilities page. Initiate a push to one or more client computers. McAfee Total Protection Service Installation Guide...
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Page 23: Considerations For Scheduling Push Installations
We recommend scheduling a push installation for the middle of the night, and sending users an email during the day asking them to leave their computers turned on overnight. McAfee Total Protection Service Installation Guide... -
Page 24: Requirements For Push Installation
Back up any vital data on your critical servers before pushing software to them. Task For option definitions, click ? in the interface. On the administrative computer, open Internet Explorer, log on to the SecurityCenter, then click Install Protection. McAfee Total Protection Service Installation Guide... -
Page 25: Removing The Push Install Utility
12 If you have installed firewall protection, restart the client computers. Removing the Push Install utility Use this task to remove the utility from the administrative computer after deploying Total Protection Service. Task In your Windows Control Panel, open Add/Remove Programs. Select McAfee PushInstall. McAfee Total Protection Service Installation Guide... -
Page 26: Processes For Pre-Installed And Cd Versions
During the activation process, if a license key is required, enter the license key located on the McAfee license card shipped with your system. (Some PC makers do not require a license key. If no key is requested, skip this step.) During the activation process, enter the account enrollment key if prompted. -
Page 27: Activating The Copy Of Total Protection Service
Once a trial subscription is activated, you can extend protection for your computer by purchasing a full subscription during the trial period. A full subscription ensures that you continue to receive updates and retain access to features such as on-demand scans, automatic scanning of incoming McAfee Total Protection Service Installation Guide... -
Page 28: Viewing Or Creating An Account Enrollment Key
For option definitions, click ? in the interface. During the activation process, select Continue as a trial user. On the My Account page of the SecurityCenter, click the Accounts & Keys tab. Select Activate License Key. McAfee Total Protection Service Installation Guide... -
Page 29: Completing The Installation
Installing Total Protection Service Completing the installation Contact your reseller or McAfee product support to obtain a valid license key. Enter the information requested in the form, then click Next. Once you activate your license key, your account becomes a licensed full subscription. -
Page 30: Scanning The Email Inbox
• From the Tools menu in Outlook, select Scan for Threats. The On-Demand Email Scan dialog box appears when the scan starts. From the dialog box, you can stop, pause, and restart the scan. You can also check the results of the scan. McAfee Total Protection Service Installation Guide... -
Page 31: Troubleshooting And Support
The installation might take a few minutes to complete. However, if the status bar stops moving and nothing in the installation window has changed in more than five minutes, close the window and start the installation process again (for example, by clicking the installation URL). McAfee Total Protection Service Installation Guide... -
Page 32: Questions About Pre-Installed Or Cd Versions
By default, new computers are placed in the Default Group and assigned the McAfee Default policy. If you want to change these settings, click the resolution button for the alert to display instructions. If you do not want to change these settings, select Dismiss Alert. -
Page 33: Error Messages
• The security level of the browser is too high. Set the browser’s security level to Medium or Medium-high. • The user doesn’t have administrator rights. Users must have administrator rights to install protection on client computers. If they do not, you need to install the standalone installation agent. McAfee Total Protection Service Installation Guide... - Page 34 • The Windows system file Regedit.exe must be present in the Windows directory. If it is missing, replace it by using the original Windows install media or copy it from another computer that is running the same operating system. McAfee Total Protection Service Installation Guide...
- Page 35 This utility is available on the Utilities page of the SecurityCenter. Unable to create Cab Installer Object. One possible cause is that the service MyAgtSvc.exe is no longer running on the computer. You must manually restart it. Select Start | Run. McAfee Total Protection Service Installation Guide...
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Page 36: Error Messages For Pre-Installed And Cd Versions
• Online support — Displays a form where you can submit a description of your problem to a support representative. • Phone support — Displays information about your account, your grant number, and a number to call. McAfee Total Protection Service Installation Guide... - Page 37 CD version of software uninstalling existing firewall software activating Windows 7 11, 13, requirements for Windows Vista 11, 13, CHAP proxy Windows XP 11, 13, clean, files from previous installations Windows, and administrative computer cleanup utility McAfee Total Protection Service Installation Guide...
- Page 38 Total Protection Service 6, browser, for viewing the SecurityCenter 5, CD versions email protection non-Microsoft browsers email server security application notifications, about operating system support free disk space NTLM proxy GroupShield operating system McAfee Total Protection Service Installation Guide...
- Page 39 Windows firewall requirements for File and Print Sharing troubleshooting firewall protection and adding, renewing licenses Windows Home Server, support for blocking rules and installation free disk space McAfee Total Protection Service Installation Guide...
- Page 40 Index Windows Vista Windows XP fast user switching support fast user switching support firewall 11, firewall 11, push installation, administrative computer and push installation, administrative computer and Windows XP Home Edition and push installation McAfee Total Protection Service Installation Guide...