Error Messages; Diagnostic Leds; Password Security - HP Elite 7500 Manual

Common POST Error Messages
Screen Message Probable Cause
101-Option ROM Error 1. System ROM checksum
error.
2. Expansion board option
ROM checksum
103-System Board DMA, timers
Failure
164-Memory Size Error Incorrect memory configu-
and ration
201-Memory Error
214-DIMM Configura- Populated DIMM configura-
tion Warning tion is not optimized
301-, 304-Keyboard error Keyboard failure.
501-Display Adapter Graphics display controller.
Failure
1720-SMART Hard Drive Hard drive is about to fail.
Detects Imminent Failure

Diagnostic LEDs

LED Color LED Activity
Power Green On
Power Green 1 blink every 2 seconds
Power Red 1 blink every second followed
by a 2 second pause
Power Red 3 blinks, 1 blink every second
followed by a 2 second pause
Power Red 4 blinks, 1 blink every second
followed by a 2 second pause
Power Red 5 blinks, 1 blink every second
followed by a 2 second pause
Power Red 6 blinks, 1 blink every second
followed by a 2 second pause
Power Red 7 blinks, 1 blink every second
followed by a 2 second pause
Power Red 8 blinks, 1 blink every second
followed by a 2 second pause
Power Red 9 blinks, 1 blink every second
followed by a 2 second pause
Power Red 10 blinks, 1 blink every second
followed by a 2 second pause
Power Red 11 blinks, 1 blink every second
followed by a 2 second pause
none none System does not power on and
LEDs are not flashing
HP Elite 7300/7500, MT
Recommended Action
1. Verify ROM, reflash if required
2. Remove suspected card, reboot
3. Clear CMOS memory, reboot
4. Replace system board
1. Clear CMOS memory.
2. Remove expansion boards.
3. Replace system board.
1. Run Setup (F10).
2. Check DIMMs for proper
seating, type, and HP
compatibility.
3. Remove DIMMs singularly and
reboot to isolate faulty DIMM.
4. Replace system board.
Rearrange the DIMMs so that
each channel has the same amount
of memory.
Check keyboard connection or
keys. Check connector for bent of
missing pins. Replace keyboard.
If 304, possible system board
problem.
1. Reseat graphics card.
2. Clear CMOS.
3. Check monitor connection.
4. Replace graphics card.
1. Determine if hard drive is giving
correct error message. Enter
Computer Setup and run the
Drive Protection System test
under Storage > DPS Self-test.
2. Apply hard drive firmware
patch if applicable.
3. Back up contents and replace
hard drive.
State/Message
Computer on
Normal Suspend Mode
CPU thermal shutdown
Processor not installed
Power failure (power supply overload)
Pre-video memory error
Pre-video graphics error
System board failure (ROM
Invalid ROM based on Checksum
System powers on but is unable to boot
Bad option card
Current processor does not support a
feature previously enabled.
System unable to power on
663324-003

Password Security

Establishing a Setup or Power-On password:
1. Turn on or restart the computer.
2. As soon as the computer turns on, press the Esc key while "Press the ESC key for Startup
Menu" message is displayed at the bottom of the screen.
3. Press the F10 key to enter Computer Setup.
4. To establish Setup password, select Security > Setup Password and follow the instructions.
- or -
To establish a Power-On password, select Security > Power-On Password and follow the
instructions on the screen
5. Before exiting, click File > Save Changes and Exit.
Changing a Setup or Power-On password:
1. Turn on or restart the computer.
To change the Setup password, go to step 2.
To change the Power-on password, go to step 3.
2. To change the Setup password, as soon as the computer turns on:
- Press the Esc key while "Press the ESC key for Startup Menu" message is displayed.
- Press the F10 key to enter Computer Setup.
3. When the key icon appears, type your current password, a slash (/) or alternate delimiter
character, your new password, another slash (/) or alternate delimiter character, and your new
password again as shown:
current password/new password/new password.
NOTE: Type the new password carefully since the characters do not appear on the screen.
4. Press Enter.
The new password will take effect the next time the computer is restarted.
Deleting a Power-On or Setup password
1. Turn on or restart the computer.
To delete the Setup password, go to step 2.
To delete the Power-On password, go to step 3.
2. To change the Setup password, as soon as the computer turns on:
- Press the Esc key while "Press the ESC key for Startup Menu" message is displayed.
- Press the F10 key to enter Computer Setup.
3. When the key icon appears, type your current password followed by a slash (/) or alternate
delimiter character as shown. Example: currentpassword/
4. Press Enter.
Clearing CMOS
1. Turn off the computer and disconnect the power cord from the power outlet.
2. Remove the access panel.
3. On the system board, locate the CMOS/password header.
4. Remove the jumper from pins 4 and 6.
5. Place the jumper on pins 4 and 2 for 10-15 seconds.
6. Replace the jumper on pins 4 and 6.
7. Replace the chassis access panel and reconnect the power cord.
8. Turn on the computer and allow it to start.
9. Use F10 setup to verify or configure new settings.
Clearing Passwords
1. Turn off the computer and disconnect the power cord from the power outlet.
2. Remove the access panel.
3. On the system board, locate the CMOS/password header.
4. Remove the jumper from pins 5 and 3.
5. Place the jumper on pins 3 and 1 for 10-15 seconds.
6. Replace the jumper on pins 5 and 3.
7. Replace the chassis access panel and reconnect the power cord.
8. Turn on the computer and allow it to start.
9. Use F10 setup to verify or configure new settings.
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