Troubleshooting; Maintenance - iHealth BP3 Operation Manual

Note: It is not intended to provide a basis of any type of rush toward emergency
conditions/diagnosis based on the color scheme and that the color scheme is
meant only to discriminate between the different levels of blood pressure.

9. TROUBLESHOOTING

PROBLEM
Low Battery
Display reads "ERROR"
Display reads an
abnormal result
No response

MAINTENANCE

1. Do not drop this Dock or subject it to strong impact.
2. Avoid high temperature and solarization. Do not immerse the Dock in water as
this will result in damage to the Dock.
3. If this Dock is stored near freezing, allow it to acclimate to room temperature
before use.
4. Do not attempt to disassemble this Dock.
5. If the Dock is not used for a long time, please sure to fully charge it every month.
6. It is recommended the performance should be checked every 2 years or after each
POSSIBLE CAUSE
Battery is lower
than 20%
Arm or Dock
was moved during testing
The cuff does not inflate
properly or pressure falls
quickly during testing
Irregular heartbeat
(arrhythmia)
The cuff was not properly
applied or the rubber tube
was bent or pressed
The cuff position was not
correct or it was not
properly tightened
Body posture was not
correct during testing
Speaking, arm or body
movement, angry, excited
or nervous during testing
Incorrect operation, or
strong electromagnetic
interference
9
SOLUTION
Charging the battery
Re-test, make sure not to
move your arm or the Dock
Make sure the rubber
tube is fully inserted into the Dock
It is inappropriate for people
with serious arrhythmia to use
this Dock
Review the cuff applying and
testing sections of the instructions
and re-test
Apply the cuff correctly
and try again
Review the body posture and
testing sections of the instructions
and re-test
Re-test when calm and no speaking
or moving during the test
Pressing the botton to reset the
device, restart the software and
reconnect the iOS device with the Dock