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Chapter 7
Troubleshooting
This chapter covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the FCS-
3031/3051 and some possible solutions to them. If you follow the suggested steps and the
Network Camera still does not function properly, contact your dealer for further advice.
Problems
Problem 1:
I can't connect to the FCS-3031/3051 with my Web Browser to
configure it.
It is possible that your PC's IP address is not compatible with the IP
Solution 1:
address of the FCS-3031/3051.
Use the Camera Wizard to configure the FCS-3031/3051 with a valid IP
address.
Problem 2:
The Camera Wizard doesn't list any Network Cameras.
Solution 2:
Check the following:
•
•
•
Problem 3
When I try to connect to the FCS-3031/3051, I get prompted for a user
name and password.
Solution 3
You SHOULD be prompted for a user name and password if trying to
access the Administration menu.
Enter the Administrator ID and Password set on the Maintenance screen.
If you are just trying to view Video, the User Name/Password prompt
The FCS-3031/3051 is installed, LAN connections are OK, it is
powered ON and startup is complete.
Ensure that your PC and the FCS-3031/3051 are on the same network
segment. (If you don't have a router, this must be the case.)
Ensure that your PC has the TCP/IP network protocol loaded. In
Windows, this is done by using Control Panel-Network.
•
If an entry for TCP/IP -> Network card is not listed, use Add -
Protocol - Microsoft - TCP/IP to add it.
•
You then need to select the new entry (TCP/IP -> Network card),
click Properties, and configure the IP Address tab.
•
If your LAN has a DHCP Server, you can select "Obtain an IP
Address automatically". Otherwise, you must select "Specify an
IP Address", and enter values for IP Address, Subnet Mask, and
Gateway. All devices on your LAN must use compatible values.
Remember that each device needs a unique IP Address, and the
same Subnet Mask.
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